BU354 Chapter 11 Questions and
Answers.
Solid employee relations demand careful attention to communication, counselling, and
employee management - Answer True
Factors that are important in building employee commitment include job security, quality of
organization's products, and trust in top management - Answer True
Policy of encourage employees to come to higher mgmt with their concerns is called an open
door policy - Answer True
Policy in some organizations of encouraging employees to higher management with any
concerns is often referred to as a compassionate management policy - Answer False
While good employee relations practice tend to make for happier employees, they do not have
any direct effect on either productivity or employment costs - Answer False
One reason that good employee relations are a reasonably simple issue is that they don't
involve the more complex factors of either corporate culture or basic HR activities - Answer
False
Five key dimensions of employee relations are rights, discipline, counselling, involvement, and
communication - Answer True
Organizational communication systems can generally be divided into upward systems and
downward systems - Answer True
Growth in social media has brought with it an increase in social media hacking. Possible
consequences of a social media hack include: damage to a brand's reputation, declining
employee engagement, loss of trust by consumers - Answer True
Communication systems that exist to get info from employees are called an upward system -
Answer True
Good employee relations practices ensure implementation of organizational strategies and
improve productivity - Answer True
Answers.
Solid employee relations demand careful attention to communication, counselling, and
employee management - Answer True
Factors that are important in building employee commitment include job security, quality of
organization's products, and trust in top management - Answer True
Policy of encourage employees to come to higher mgmt with their concerns is called an open
door policy - Answer True
Policy in some organizations of encouraging employees to higher management with any
concerns is often referred to as a compassionate management policy - Answer False
While good employee relations practice tend to make for happier employees, they do not have
any direct effect on either productivity or employment costs - Answer False
One reason that good employee relations are a reasonably simple issue is that they don't
involve the more complex factors of either corporate culture or basic HR activities - Answer
False
Five key dimensions of employee relations are rights, discipline, counselling, involvement, and
communication - Answer True
Organizational communication systems can generally be divided into upward systems and
downward systems - Answer True
Growth in social media has brought with it an increase in social media hacking. Possible
consequences of a social media hack include: damage to a brand's reputation, declining
employee engagement, loss of trust by consumers - Answer True
Communication systems that exist to get info from employees are called an upward system -
Answer True
Good employee relations practices ensure implementation of organizational strategies and
improve productivity - Answer True
