D545 Section 2 Glossary
• organizational behavior - ANSWER ✔✔how individuals, groups, and
structures within the organization function in relation to organizational
effectiveness
• organizational effectiveness - ANSWER ✔✔the productivity of an
organization, such as meeting its objectives with available resources
(time, money, effort, people, and materials)
• organizational culture - ANSWER ✔✔shared values, beliefs,
attitudes, and practices that characterize an organization
• stakeholders - ANSWER ✔✔individuals, groups, or organizations
that have an interest in or are affected by the activities and outcomes of
an organization
, • competing values framework (CVF) - ANSWER ✔✔used for
assessing organizational effectiveness and culture, focusing on
adaptability, flexibility, stability, and control
• processes - ANSWER ✔✔the flow of data and materials that lead to
accomplished work within the organization
• external environment - ANSWER ✔✔outside influences like
competitors and legal, political, sociocultural, economic, and
technological factors such as state and federal laws and issues affecting
population health, wellness, and safety, and the presence or absence of
public or private insurance coverage
• internal environment - ANSWER ✔✔factors within the organization
(employees, patients, protocols)
• technology - ANSWER ✔✔the application of scientific knowledge
and tools to improve healthcare delivery and patient outcomes
• integrated delivery system - ANSWER ✔✔coordinated health
services to increase efficiency and decrease redundancy
• systems theory - ANSWER ✔✔a theoretical framework that views
organizations as interconnected systems, with each part affecting and
being affected by the others
• organizational behavior - ANSWER ✔✔how individuals, groups, and
structures within the organization function in relation to organizational
effectiveness
• organizational effectiveness - ANSWER ✔✔the productivity of an
organization, such as meeting its objectives with available resources
(time, money, effort, people, and materials)
• organizational culture - ANSWER ✔✔shared values, beliefs,
attitudes, and practices that characterize an organization
• stakeholders - ANSWER ✔✔individuals, groups, or organizations
that have an interest in or are affected by the activities and outcomes of
an organization
, • competing values framework (CVF) - ANSWER ✔✔used for
assessing organizational effectiveness and culture, focusing on
adaptability, flexibility, stability, and control
• processes - ANSWER ✔✔the flow of data and materials that lead to
accomplished work within the organization
• external environment - ANSWER ✔✔outside influences like
competitors and legal, political, sociocultural, economic, and
technological factors such as state and federal laws and issues affecting
population health, wellness, and safety, and the presence or absence of
public or private insurance coverage
• internal environment - ANSWER ✔✔factors within the organization
(employees, patients, protocols)
• technology - ANSWER ✔✔the application of scientific knowledge
and tools to improve healthcare delivery and patient outcomes
• integrated delivery system - ANSWER ✔✔coordinated health
services to increase efficiency and decrease redundancy
• systems theory - ANSWER ✔✔a theoretical framework that views
organizations as interconnected systems, with each part affecting and
being affected by the others
