, Solutions
for all
Tourism
Grade 11
Learner’s Book
U Hermann
L du Plessis
L McLaren
N Bresler
M Ivanovic
Solutions Tourism GR11 English COMMERCIAL.indd 1 2012/07/30
, Solutions for all Tourism Grade 11 Learner’s Book
© U Hermann, L du Plessis, L McLaren, N Bresler, M Ivanovic, D Hewitson
© Illustrations and design Macmillan South Africa (Pty) Ltd, 2012
All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any form
or by any means, electronic, photocopying, recording,
or otherwise, without the prior written permission of the
copyright holder or in accordance with the provisions
of the Copyright Act, 1978 (as amended).
Any person who commits any unauthorised act in relation to this
publication may be liable for criminal prosecution and
civil claims for damages.
First published 2012
11 13 15 17 16 14 12
0 2 4 6 8 10 9 7 5 3 1
Published by
Macmillan South Africa (Pty) Ltd
Private Bag X19
Northlands
2116
Gauteng
South Africa
Cover design Deevine Design
Cover image Gallo Images
Illustrations Carla Maritz and Deevine Design
Photograph suppliers Gallo Images, VMS Images, Afri-Pics,
AAI Fotostock, Photo Access, Greatstock, The Bigger Picture
Typeset by Future Pre-Press
ISBN: 978-1-4310-1060-8
WIP: 4157M000
It is illegal to photocopy any page of this book
without written permission from the publishers.
Acknowledgements
The publishers have made every effort to trace the copyright holders.If they have inadvertently overlooked any, they
will be pleased to make the necessary arrangements at the first opportunity.The publishers would also like to thank
those organisations and individuals we have already approached and from whom we are anticipating permission.
Photograph Acknowledgements
VMS Images (p.1); Gallo Images (p.11); VMS Images (p.14); VMS Images (p.15); VMS Images (p.25); VMS Images
(p.29); VMS Images (p.30); VMS Images (p.30 top); VMS Images (p.30 bottom); VMS Images (p.35); VMS Images (p.36
top); VMS Images (p.36 bottom); VMS Images (p.41); VMS Images (p.44); VMS Images (p.45 top); VMS Images (p.45
middle); VMS Images (p.45 bottom); VMS Images (p.47); VMS Images (p.53 ); Greatstock (p.56); VMS Images (p.59);
VMS Images (p.65); VMS Images (p.66); VMS Images (p.67); VMS Images (p.69); VMS Images (p.44); VMS Images
(p.70 top); VMS Images (p.70 bottom); African Pictures (p.71 top); VMS Images (p.71 bottom); VMS Images (p.77);
VMS Images (p.78 top); VMS Images (p.78 middle); VMS Images (p.79); African Pictures (p.80); VMS Images (p.80);
AfriPics (p.85); VMS Images (p.86); Fotostock (p.87 top); Digital Source (p.87 bottom); AfriPics (p.88 top); AfriPics
(p.88 middle); Digital Source (p.88 bottom); INPRA (p.89 top); INPRA (p.89 bottom); Digital Source (p.90 top);
Greatstock (p.90 bottom); VMS Images (p.95); VMS Images (p.98); VMS Images (p.105); VMS Images (p.117); VMS
Images (p.120); AfriPics (p.123); VMS Images (p.127); VMS Images (p.130); VMS Images (p.131 top); VMS Images
(p.131 bottom); VMS Images (p.132 top); VMS Images (p.132 bottom); Greatstock (p.133 top); VMS Images (p.133
bottom); Greatstock (p.140); Suzy Bernstein (p.145 top); Deirdre Hewitson (p. 145 bottom); Greatstock (p.150); Images
of Africa (p.151); VMS Images (p.153); VMS Images (p.155); Images of Africa (p.156); VMS Images (p.157); Suzy
Bernstein (p.161); Suzy Bernstein (p.165); Africa Media Online (p168); Africa Media Online (p170 top); Africa Media
Online (p170 bottom); VMS Images (p.171); Africa Media Online (p175); Deirdre Hewitson (p.176); Deirdre Hewitson
(p.181 top); Deirdre Hewitson (p.181 bottom); Africa Media Online (p.197); Greatstock (p.200); Deirdre Hewitson
(p.201 top); Deirdre Hewitson (p.201 bottom); Gallo Images (p.202); Deirdre Hewitson (p.206); AAI Fotostock (p.207);
African Pictures (p.211); Greatstock (p.219); AfriPics (p.222); VMS Images (p.223); VMS Images (p.237); VMS Images
(p.253); VMS Images (p.256 middle); VMS Images (p.256 bottom);VMS Images (p.257); VMS Images (p.258 top);
VMS Images (p.258 middle); VMS Images (p.258 bottom); VMS Images (p.262); VMS Images (p.263); African Pictures
(p.264 top); VMS Images (p.264 bottom); VMS Images (p.265 top); VMS Images (p.265 bottom);VMS Images (p.266);
VMS Images (p.268 top); VMS Images (p.268 bottom); African Pictures (p.271); Greatstock (p.273 top); Greatstock
(p.56 bottom); VMS Images (p.274 top); VMS Images (p.274 bottom); VMS Images (p.276 top); VMS Images (p.276
bottom); VMS Images (p.277); VMS Images (p.278); VMS Images (p.279); African Pictures (p.283); VMS Images (p.284
top); VMS Images (p.284 middle); VMS Images (p.284 bottom left); VMS Images (p.284 bottom right); VMS Images
(p.286); VMS Images (p.287); VMS Images (p.288); VMS Images (p.289); VMS Images (p.290 top); VMS Images (p.290
bottom); VMS Images (p.294); VMS Images (p.296); VMS Images (p.297); VMS Images (p.298 top); VMS Images
(p.298 bottom); VMS Images (p.299); VMS Images (p.300 top); VMS Images (p.300 bottom); VMS Images (p.302 top);
VMS Images (p.302 bottom); African Pictures (p.303); VMS Images (p.307); Greatstock (p.318); VMS Images (p321);
Greatstock (p.328); Greatstock (p.331); African Pictures (p.333); VMS Images (p.338); Greatstock (p.340); AfriPics
(p.341); Greatstock (p.347); Greatstock (p.361); Digital Source (p.370); Greatstock (p.372); AfriPics (p.375)
Solutions Tourism GR11 English COMMERCIAL.indd 2 2012/07/31
, Contents
Term 1
Chapter 1: Transport services in South Africa ............................................ 1
Chapter 2: South Africa’s international and national airports ................. 11
Chapter 3: Airports and aircraft ................................................................... 25
Chapter 4: Technology used at airports ....................................................... 41
Chapter 5: The tourism bus industry ........................................................... 53
Chapter 6: The tourism train industry ........................................................... 65
Chapter 7: The Gautrain ................................................................................ 76
Chapter 8: The luxury liner cruise industry ............................................... 85
Chapter 9: Car rental I .................................................................................... 95
Chapter 10: Car rental II .................................................................................. 105
Term 2
Chapter 11: The Domestic Tourism Growth Strategy ................................. 117
Chapter 12: The seven domestic travel market segments according
to the Domestic Tourism Growth Strategy .............................. 127
Chapter 13: South Africa cultural uniqueness I ........................................... 140
Chapter 14: South Africa cultural uniqueness II .......................................... 211
Chapter 15: South African heritage bodies.................................................... 218
Chapter 16: Foreign exchange and its value to the
South African economy I............................................................. 229
Chapter 17: Foreign exchange and its value to the
South African economy II............................................................ 236
Term 3
Chapter 18: Regional tourism.......................................................................... 240
Chapter 19: Tourist attractions and world heritage sites in
SADC countries: Angola, Botswana and the Democratic
Republic of the Congo................................................................. 253
Chapter 20: Tourist attractions in SADC countries —
Lesotho, Madagascar and Mauritius......................................... 262
Solutions Tourism GR11 English COMMERCIAL.indd 3 2012/07/30
for all
Tourism
Grade 11
Learner’s Book
U Hermann
L du Plessis
L McLaren
N Bresler
M Ivanovic
Solutions Tourism GR11 English COMMERCIAL.indd 1 2012/07/30
, Solutions for all Tourism Grade 11 Learner’s Book
© U Hermann, L du Plessis, L McLaren, N Bresler, M Ivanovic, D Hewitson
© Illustrations and design Macmillan South Africa (Pty) Ltd, 2012
All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system, or transmitted in any form
or by any means, electronic, photocopying, recording,
or otherwise, without the prior written permission of the
copyright holder or in accordance with the provisions
of the Copyright Act, 1978 (as amended).
Any person who commits any unauthorised act in relation to this
publication may be liable for criminal prosecution and
civil claims for damages.
First published 2012
11 13 15 17 16 14 12
0 2 4 6 8 10 9 7 5 3 1
Published by
Macmillan South Africa (Pty) Ltd
Private Bag X19
Northlands
2116
Gauteng
South Africa
Cover design Deevine Design
Cover image Gallo Images
Illustrations Carla Maritz and Deevine Design
Photograph suppliers Gallo Images, VMS Images, Afri-Pics,
AAI Fotostock, Photo Access, Greatstock, The Bigger Picture
Typeset by Future Pre-Press
ISBN: 978-1-4310-1060-8
WIP: 4157M000
It is illegal to photocopy any page of this book
without written permission from the publishers.
Acknowledgements
The publishers have made every effort to trace the copyright holders.If they have inadvertently overlooked any, they
will be pleased to make the necessary arrangements at the first opportunity.The publishers would also like to thank
those organisations and individuals we have already approached and from whom we are anticipating permission.
Photograph Acknowledgements
VMS Images (p.1); Gallo Images (p.11); VMS Images (p.14); VMS Images (p.15); VMS Images (p.25); VMS Images
(p.29); VMS Images (p.30); VMS Images (p.30 top); VMS Images (p.30 bottom); VMS Images (p.35); VMS Images (p.36
top); VMS Images (p.36 bottom); VMS Images (p.41); VMS Images (p.44); VMS Images (p.45 top); VMS Images (p.45
middle); VMS Images (p.45 bottom); VMS Images (p.47); VMS Images (p.53 ); Greatstock (p.56); VMS Images (p.59);
VMS Images (p.65); VMS Images (p.66); VMS Images (p.67); VMS Images (p.69); VMS Images (p.44); VMS Images
(p.70 top); VMS Images (p.70 bottom); African Pictures (p.71 top); VMS Images (p.71 bottom); VMS Images (p.77);
VMS Images (p.78 top); VMS Images (p.78 middle); VMS Images (p.79); African Pictures (p.80); VMS Images (p.80);
AfriPics (p.85); VMS Images (p.86); Fotostock (p.87 top); Digital Source (p.87 bottom); AfriPics (p.88 top); AfriPics
(p.88 middle); Digital Source (p.88 bottom); INPRA (p.89 top); INPRA (p.89 bottom); Digital Source (p.90 top);
Greatstock (p.90 bottom); VMS Images (p.95); VMS Images (p.98); VMS Images (p.105); VMS Images (p.117); VMS
Images (p.120); AfriPics (p.123); VMS Images (p.127); VMS Images (p.130); VMS Images (p.131 top); VMS Images
(p.131 bottom); VMS Images (p.132 top); VMS Images (p.132 bottom); Greatstock (p.133 top); VMS Images (p.133
bottom); Greatstock (p.140); Suzy Bernstein (p.145 top); Deirdre Hewitson (p. 145 bottom); Greatstock (p.150); Images
of Africa (p.151); VMS Images (p.153); VMS Images (p.155); Images of Africa (p.156); VMS Images (p.157); Suzy
Bernstein (p.161); Suzy Bernstein (p.165); Africa Media Online (p168); Africa Media Online (p170 top); Africa Media
Online (p170 bottom); VMS Images (p.171); Africa Media Online (p175); Deirdre Hewitson (p.176); Deirdre Hewitson
(p.181 top); Deirdre Hewitson (p.181 bottom); Africa Media Online (p.197); Greatstock (p.200); Deirdre Hewitson
(p.201 top); Deirdre Hewitson (p.201 bottom); Gallo Images (p.202); Deirdre Hewitson (p.206); AAI Fotostock (p.207);
African Pictures (p.211); Greatstock (p.219); AfriPics (p.222); VMS Images (p.223); VMS Images (p.237); VMS Images
(p.253); VMS Images (p.256 middle); VMS Images (p.256 bottom);VMS Images (p.257); VMS Images (p.258 top);
VMS Images (p.258 middle); VMS Images (p.258 bottom); VMS Images (p.262); VMS Images (p.263); African Pictures
(p.264 top); VMS Images (p.264 bottom); VMS Images (p.265 top); VMS Images (p.265 bottom);VMS Images (p.266);
VMS Images (p.268 top); VMS Images (p.268 bottom); African Pictures (p.271); Greatstock (p.273 top); Greatstock
(p.56 bottom); VMS Images (p.274 top); VMS Images (p.274 bottom); VMS Images (p.276 top); VMS Images (p.276
bottom); VMS Images (p.277); VMS Images (p.278); VMS Images (p.279); African Pictures (p.283); VMS Images (p.284
top); VMS Images (p.284 middle); VMS Images (p.284 bottom left); VMS Images (p.284 bottom right); VMS Images
(p.286); VMS Images (p.287); VMS Images (p.288); VMS Images (p.289); VMS Images (p.290 top); VMS Images (p.290
bottom); VMS Images (p.294); VMS Images (p.296); VMS Images (p.297); VMS Images (p.298 top); VMS Images
(p.298 bottom); VMS Images (p.299); VMS Images (p.300 top); VMS Images (p.300 bottom); VMS Images (p.302 top);
VMS Images (p.302 bottom); African Pictures (p.303); VMS Images (p.307); Greatstock (p.318); VMS Images (p321);
Greatstock (p.328); Greatstock (p.331); African Pictures (p.333); VMS Images (p.338); Greatstock (p.340); AfriPics
(p.341); Greatstock (p.347); Greatstock (p.361); Digital Source (p.370); Greatstock (p.372); AfriPics (p.375)
Solutions Tourism GR11 English COMMERCIAL.indd 2 2012/07/31
, Contents
Term 1
Chapter 1: Transport services in South Africa ............................................ 1
Chapter 2: South Africa’s international and national airports ................. 11
Chapter 3: Airports and aircraft ................................................................... 25
Chapter 4: Technology used at airports ....................................................... 41
Chapter 5: The tourism bus industry ........................................................... 53
Chapter 6: The tourism train industry ........................................................... 65
Chapter 7: The Gautrain ................................................................................ 76
Chapter 8: The luxury liner cruise industry ............................................... 85
Chapter 9: Car rental I .................................................................................... 95
Chapter 10: Car rental II .................................................................................. 105
Term 2
Chapter 11: The Domestic Tourism Growth Strategy ................................. 117
Chapter 12: The seven domestic travel market segments according
to the Domestic Tourism Growth Strategy .............................. 127
Chapter 13: South Africa cultural uniqueness I ........................................... 140
Chapter 14: South Africa cultural uniqueness II .......................................... 211
Chapter 15: South African heritage bodies.................................................... 218
Chapter 16: Foreign exchange and its value to the
South African economy I............................................................. 229
Chapter 17: Foreign exchange and its value to the
South African economy II............................................................ 236
Term 3
Chapter 18: Regional tourism.......................................................................... 240
Chapter 19: Tourist attractions and world heritage sites in
SADC countries: Angola, Botswana and the Democratic
Republic of the Congo................................................................. 253
Chapter 20: Tourist attractions in SADC countries —
Lesotho, Madagascar and Mauritius......................................... 262
Solutions Tourism GR11 English COMMERCIAL.indd 3 2012/07/30
