LENOVO WARRANTY SERVICE AUTHORIZATION EXAM (RWSTO16)/ WARRANTY
SERVICE AUTHORIZATION EXAM ASP&ONSITE(RWST217) NEWEST COMPLETE
VERSION 90 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |
ALREADY GR ADED A+.
Course
LENOVO WARRANTY SERVICE AUTHORIZATION (RWSTO1
Question 1
What is the primary purpose of Lenovo warranty service?
A. Sell additional products
B. Ensure customers receive authorized repair services according to Lenovo warranty policies
C. Increase technician commissions
D. Replace every defective product regardless of warranty status
Correct Answer
B
Explanation
Lenovo warranty service exists to provide customers with repair or replacement services that
comply with Lenovo warranty terms and conditions. Every repair must follow Lenovo policy and
approved procedures.
Question 2
Before replacing any FRU (Field Replaceable Unit), the technician should first:
A. Replace multiple parts
B. Verify the reported failure and diagnose the root cause
C. Order replacement parts
D. Reinstall Windows
Correct Answer
B
Explanation
,Proper diagnosis prevents unnecessary parts replacement, reduces costs, and improves
customer satisfaction.
Question 3
A Field Replaceable Unit (FRU) is:
A. Any software application
B. A customer document
C. A replaceable hardware component approved by Lenovo
D. Any third-party accessory
Correct Answer
C
Explanation
FRUs include components such as keyboards, motherboards, memory modules, SSDs, displays,
and batteries that authorized technicians are permitted to replace.
Question 4
Which document provides official repair procedures?
A. Windows Help
B. Lenovo Hardware Maintenance Manual (HMM)
C. Microsoft Knowledge Base
D. User forum
Correct Answer
B
Explanation
The Hardware Maintenance Manual contains official disassembly instructions, torque values,
safety procedures, and FRU replacement guidance.
,Question 5
Electrostatic discharge (ESD) protection includes:
A. Wearing rubber gloves only
B. Using an ESD wrist strap and grounded workstation
C. Disconnecting Wi-Fi
D. Wearing cotton clothing
Correct Answer
B
Explanation
ESD precautions protect sensitive electronic components from static electricity damage.
Question 6
A customer reports intermittent system shutdowns. What should the technician do first?
A. Replace the motherboard
B. Verify the issue and check diagnostic logs
C. Replace the battery immediately
D. Reinstall Windows
Correct Answer
B
Explanation
Intermittent problems require verification and diagnosis before replacing hardware.
Question 7
Which part is normally considered a CRU (Customer Replaceable Unit)?
A. System board
B. Processor
, C. Keyboard (depending on model)
D. LCD cable
Correct Answer
C
Explanation
Many Lenovo systems designate keyboards, memory modules, batteries, and storage drives as
Customer Replaceable Units.
Question 8
When handling customer equipment, technicians should always:
A. Ignore customer data
B. Maintain customer privacy and data confidentiality
C. Copy files for troubleshooting
D. Share customer information
Correct Answer
B
Explanation
Customer privacy is a fundamental responsibility of every authorized service provider.
Question 9
If a replacement part arrives damaged, the technician should:
A. Install it anyway
B. Report it and request another authorized replacement
C. Repair the damaged part
D. Return the customer's computer
Correct Answer
SERVICE AUTHORIZATION EXAM ASP&ONSITE(RWST217) NEWEST COMPLETE
VERSION 90 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |
ALREADY GR ADED A+.
Course
LENOVO WARRANTY SERVICE AUTHORIZATION (RWSTO1
Question 1
What is the primary purpose of Lenovo warranty service?
A. Sell additional products
B. Ensure customers receive authorized repair services according to Lenovo warranty policies
C. Increase technician commissions
D. Replace every defective product regardless of warranty status
Correct Answer
B
Explanation
Lenovo warranty service exists to provide customers with repair or replacement services that
comply with Lenovo warranty terms and conditions. Every repair must follow Lenovo policy and
approved procedures.
Question 2
Before replacing any FRU (Field Replaceable Unit), the technician should first:
A. Replace multiple parts
B. Verify the reported failure and diagnose the root cause
C. Order replacement parts
D. Reinstall Windows
Correct Answer
B
Explanation
,Proper diagnosis prevents unnecessary parts replacement, reduces costs, and improves
customer satisfaction.
Question 3
A Field Replaceable Unit (FRU) is:
A. Any software application
B. A customer document
C. A replaceable hardware component approved by Lenovo
D. Any third-party accessory
Correct Answer
C
Explanation
FRUs include components such as keyboards, motherboards, memory modules, SSDs, displays,
and batteries that authorized technicians are permitted to replace.
Question 4
Which document provides official repair procedures?
A. Windows Help
B. Lenovo Hardware Maintenance Manual (HMM)
C. Microsoft Knowledge Base
D. User forum
Correct Answer
B
Explanation
The Hardware Maintenance Manual contains official disassembly instructions, torque values,
safety procedures, and FRU replacement guidance.
,Question 5
Electrostatic discharge (ESD) protection includes:
A. Wearing rubber gloves only
B. Using an ESD wrist strap and grounded workstation
C. Disconnecting Wi-Fi
D. Wearing cotton clothing
Correct Answer
B
Explanation
ESD precautions protect sensitive electronic components from static electricity damage.
Question 6
A customer reports intermittent system shutdowns. What should the technician do first?
A. Replace the motherboard
B. Verify the issue and check diagnostic logs
C. Replace the battery immediately
D. Reinstall Windows
Correct Answer
B
Explanation
Intermittent problems require verification and diagnosis before replacing hardware.
Question 7
Which part is normally considered a CRU (Customer Replaceable Unit)?
A. System board
B. Processor
, C. Keyboard (depending on model)
D. LCD cable
Correct Answer
C
Explanation
Many Lenovo systems designate keyboards, memory modules, batteries, and storage drives as
Customer Replaceable Units.
Question 8
When handling customer equipment, technicians should always:
A. Ignore customer data
B. Maintain customer privacy and data confidentiality
C. Copy files for troubleshooting
D. Share customer information
Correct Answer
B
Explanation
Customer privacy is a fundamental responsibility of every authorized service provider.
Question 9
If a replacement part arrives damaged, the technician should:
A. Install it anyway
B. Report it and request another authorized replacement
C. Repair the damaged part
D. Return the customer's computer
Correct Answer
