7-2 Project Two
Amanda Putzier
Southern New Hampshire University
IT 409: Impact of Systems on Organizations
Professor Anthony Robinson
April 19th, 2026
, Analysis Report
1. Summary
1.1 Constraints and Opportunities
The adoption of smart hotel design offers opportunities such as gaining a
competitive advantage, improving brand recognition, and achieving greater operational
efficiency through automated resource management and cost savings (Tabibi, 2024).
However, significant constraints exist, primarily the substantial initial investment
required. Other challenges include potential employee resistance to new systems, the
complexities of implementing new technology, and data security risks (Laudon et al.,
2025). The hospitality industry is currently experiencing a digital transformation, driven
by evolving customer expectations, labor shortages, and economic uncertainties,
necessitating technology-driven solutions for personalized experiences and efficient
services (Tabibi, 2024). This transformation, including smart rooms, mobile check-in, and
data-driven insights, also contributes to increased guest satisfaction and operational
effectiveness (Wong et al., 2024).
1.2 Decision Making Processes
When developing plans for upgrading to smart hotel systems, several critical
aspects must be evaluated during the decision-making process. These aspects include
formulating a long-term strategy for hotel growth that considers technological
advancements, creating a detailed implementation plan to integrate new systems with
minimal disruption, and establishing effective communication plans with all stakeholders
to ensure project timelines and scope are met (Laudon et al., 2025). Furthermore,
establishing robust governance structures is essential to maintain business objectives
while adhering to regulatory compliance for security, privacy, and system maintenance.
The change process itself, rather than solely the technology, should be the focus of
analysis, and organizations can benefit from dedicating time to negotiate between
business staff, IT staff, and the IT system (Laudon et al., 2025).
1.3 Scalability, Cost, and Time
Amanda Putzier
Southern New Hampshire University
IT 409: Impact of Systems on Organizations
Professor Anthony Robinson
April 19th, 2026
, Analysis Report
1. Summary
1.1 Constraints and Opportunities
The adoption of smart hotel design offers opportunities such as gaining a
competitive advantage, improving brand recognition, and achieving greater operational
efficiency through automated resource management and cost savings (Tabibi, 2024).
However, significant constraints exist, primarily the substantial initial investment
required. Other challenges include potential employee resistance to new systems, the
complexities of implementing new technology, and data security risks (Laudon et al.,
2025). The hospitality industry is currently experiencing a digital transformation, driven
by evolving customer expectations, labor shortages, and economic uncertainties,
necessitating technology-driven solutions for personalized experiences and efficient
services (Tabibi, 2024). This transformation, including smart rooms, mobile check-in, and
data-driven insights, also contributes to increased guest satisfaction and operational
effectiveness (Wong et al., 2024).
1.2 Decision Making Processes
When developing plans for upgrading to smart hotel systems, several critical
aspects must be evaluated during the decision-making process. These aspects include
formulating a long-term strategy for hotel growth that considers technological
advancements, creating a detailed implementation plan to integrate new systems with
minimal disruption, and establishing effective communication plans with all stakeholders
to ensure project timelines and scope are met (Laudon et al., 2025). Furthermore,
establishing robust governance structures is essential to maintain business objectives
while adhering to regulatory compliance for security, privacy, and system maintenance.
The change process itself, rather than solely the technology, should be the focus of
analysis, and organizations can benefit from dedicating time to negotiate between
business staff, IT staff, and the IT system (Laudon et al., 2025).
1.3 Scalability, Cost, and Time
