TRAINING AND DEVELOPMENT STUDY GUIDE | COMPLETE EXAM REVIEW
QUESTIONS AND ANSWERS 2026/2027
What does training do - ANS ✔✔Training and development assists
with employee retention, employee advancement, and employee productivity
5 key phases - ANS ✔✔1. Analysis
2. Design
3. Development
4. Implementation
5. Evaluation
Analysis - ANS ✔✔Data is collected to determine the gaps between the actual and desire performance of
the organization
and its employees.
Design - ANS ✔✔Once the gaps have been determined, the organization determines course content,
delivery methods, and implementation strategies.
Development - ANS ✔✔Training materials are created, purchased and/or modified to meet the training
needs of the
organization.
Implementation - ANS ✔✔Training is delivered to the intended audience within the organization.
Evaluation - ANS ✔✔The results of the training are compared to training objectives to determine
whether the training
needs were met and the desired performance has been achieved
Types of Training - ANS ✔✔1. Orientation
2. Basic Skills Training
3. Skill Development
4. Management and Supervisory Training
5. Personal Development
6. Awareness Training
Orientation - ANS ✔✔is the initial introduction to a new employee regarding the company's goals and
objectives, as well as its history and company policies.
Basic Skills Training - ANS ✔✔consists of providing training to employees so they can complete the basic
skills of the job.
This could consist of reading, writing skills, or mathematic skills.
Skills Developed - ANS ✔✔is ongoing based on the changes to the employee's job description and their
desire to advance
and take on new assignments.
QUESTIONS AND ANSWERS 2026/2027
What does training do - ANS ✔✔Training and development assists
with employee retention, employee advancement, and employee productivity
5 key phases - ANS ✔✔1. Analysis
2. Design
3. Development
4. Implementation
5. Evaluation
Analysis - ANS ✔✔Data is collected to determine the gaps between the actual and desire performance of
the organization
and its employees.
Design - ANS ✔✔Once the gaps have been determined, the organization determines course content,
delivery methods, and implementation strategies.
Development - ANS ✔✔Training materials are created, purchased and/or modified to meet the training
needs of the
organization.
Implementation - ANS ✔✔Training is delivered to the intended audience within the organization.
Evaluation - ANS ✔✔The results of the training are compared to training objectives to determine
whether the training
needs were met and the desired performance has been achieved
Types of Training - ANS ✔✔1. Orientation
2. Basic Skills Training
3. Skill Development
4. Management and Supervisory Training
5. Personal Development
6. Awareness Training
Orientation - ANS ✔✔is the initial introduction to a new employee regarding the company's goals and
objectives, as well as its history and company policies.
Basic Skills Training - ANS ✔✔consists of providing training to employees so they can complete the basic
skills of the job.
This could consist of reading, writing skills, or mathematic skills.
Skills Developed - ANS ✔✔is ongoing based on the changes to the employee's job description and their
desire to advance
and take on new assignments.
