TRAINING & DEVELOPMENT CHAPTER 1 CRAGUN STUDY GUIDE | EMPLOYEE
TRAINING AND DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS
2026/2027
Competitiveness - ANS ✔✔refers to a company's ability to maintain and gain market share in its industry
Human Resource Management - ANS ✔✔the policies, practices, and systems that influence employees'
behavior, attitudes, and performance
A company's ability to maintain and increase its market share in an industry is referred to as - ANS
✔✔competitiveness
The policies, practices, and systems that influence employees' behavior, attitudes, and performance are
referred to as - ANS ✔✔human resource management
TRUE OR FALSE: Designing work, compensating employees, and enhancing labor and employee relations
are outside the purview of human resource management. - ANS ✔✔false
Which of the following quality management principles form the basis of the ISO 9000? (2 out of 8) - ANS
✔✔customer focus
people involvement
Informal learning refers to learning that - ANS ✔✔involves action and performing
The process of enhancing company performance by designing and implementing tools, processes,
systems, structures, and cultures to improve the creation, sharing, and use of knowledge can be referred
to as - ANS ✔✔knowledge management
The knowledge that is well documented, easily communicated, and easily transferred from person to
person is referred to as - ANS ✔✔explicit knowledge
Personal knowledge based on individual experiences that is difficult to codify can be referred to as - ANS
✔✔tacit knowledge
____________ _______________ ______________ refers to the integrated use of training and
development, organizational development, and career development to enhance individual, group, and
organizational effectiveness - ANS ✔✔human resource development
Arrange the steps in the training design process used for developing training programs in the correct
order of occurrence - ANS ✔✔1. Conducting assessment of learning needs
2. Assuring employees' readiness for training
3. Developing a learning environment
4. Developing an evaluation plan
5. Choosing the training method
6. Monitoring and evaluating the program
TRAINING AND DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS
2026/2027
Competitiveness - ANS ✔✔refers to a company's ability to maintain and gain market share in its industry
Human Resource Management - ANS ✔✔the policies, practices, and systems that influence employees'
behavior, attitudes, and performance
A company's ability to maintain and increase its market share in an industry is referred to as - ANS
✔✔competitiveness
The policies, practices, and systems that influence employees' behavior, attitudes, and performance are
referred to as - ANS ✔✔human resource management
TRUE OR FALSE: Designing work, compensating employees, and enhancing labor and employee relations
are outside the purview of human resource management. - ANS ✔✔false
Which of the following quality management principles form the basis of the ISO 9000? (2 out of 8) - ANS
✔✔customer focus
people involvement
Informal learning refers to learning that - ANS ✔✔involves action and performing
The process of enhancing company performance by designing and implementing tools, processes,
systems, structures, and cultures to improve the creation, sharing, and use of knowledge can be referred
to as - ANS ✔✔knowledge management
The knowledge that is well documented, easily communicated, and easily transferred from person to
person is referred to as - ANS ✔✔explicit knowledge
Personal knowledge based on individual experiences that is difficult to codify can be referred to as - ANS
✔✔tacit knowledge
____________ _______________ ______________ refers to the integrated use of training and
development, organizational development, and career development to enhance individual, group, and
organizational effectiveness - ANS ✔✔human resource development
Arrange the steps in the training design process used for developing training programs in the correct
order of occurrence - ANS ✔✔1. Conducting assessment of learning needs
2. Assuring employees' readiness for training
3. Developing a learning environment
4. Developing an evaluation plan
5. Choosing the training method
6. Monitoring and evaluating the program
