TRAINING AND DEVELOPMENT EXAM STUDY GUIDE | COMPLETE EXAM REVIEW
QUESTIONS AND ANSWERS 2026/2027
Development is described as a planned effort to develop employees' knowledge, skills, and abilities to
help employees perform better at their current jobs. True or False? - correct answer ✔✔False
An organization's learning and training strategy most often will NOT directly influence its training and
development programs. True or False? - correct answer ✔✔False
According to the textbook, what is the number-one attraction and retention tool for many organizations?
Compensation
Training
Bonuses
Development - correct answer ✔✔Training
One of the reasons for the underinvestment in training and development by Canadian companies is the
perception that training, learning, and development expenditures represent a cost rather than an
investment. True or False? - correct answer ✔✔True
Organizations that incorporate training bonds into their training programs may have the ability to
recover some of their training costs. True or False? - correct answer ✔✔True
A needs analysis typically has three levels including an organizational analysis, a departmental analysis,
and a person analysis. True or False? - correct answer ✔✔False
The key environmental factors that drive human resources and training and development within an
organization include technology, global competition, the labour market, and organizational strategy. True
or False? - correct answer ✔✔False
A high-performance work system may be described as a specific combination of human resource
practices that maximizes the knowledge, skills, abilities, flexibility, and commitment of employees. True
or False? - correct answer ✔✔True
If an organization is concerned about the knowledge, skills, and abilities of its employees, what should
be the goal of its training and development programs?
Human capital
Social capital
Work engagement
Performance management - correct answer ✔✔Human capital
Performance management is best categorized as a single event often associated with an annual
performance appraisal process. True or False? - correct answer ✔✔False
,More than half (57 percent) of Canadian organizations provide training to their employees. True or
False? - correct answer ✔✔False
One of the intrinsic benefits of training and development is the benefits realized by society. True or
False? - correct answer ✔✔False
The ISD model of training and development has three major steps: needs analysis, design, and delivery.
True or False? - correct answer ✔✔False
Social capital has to do with relationships within an organization and between members of the
organization and external stakeholders. True or False? - correct answer ✔✔True
According to data provided in the textbook, which province in Canada has a law that requires employers
to invest in training and development?
Alberta
Quebec
Ontario
Manitoba - correct answer ✔✔Quebec
Components of a performance management process usually identify training and development needs of
individuals leading to concrete plans for development of skills, knowledge, and abilities. True or False? -
correct answer ✔✔True
In what year did the government of Quebec introduce and pass the Act to Foster the Development of
Manpower Training?
1975
1985
1995
2005 - correct answer ✔✔1995
Human capital refers to the knowledge, skills, and abilities of an organization's employees. True or False?
- correct answer ✔✔True
Quebec is the only province in Canada to have mandatory training laws for companies with net profits
greater than $1 million. True or False? - correct answer ✔✔False
SMART goals are goals that are specific, measurable, attainable, realistic, and have a time frame. True or
False? - correct answer ✔✔False
According to Fleming, an individual's learning style is a function of how she gathers information and how
she processes information. True or False? - correct answer ✔✔False
Skinner and the behaviourist school of psychology believe that learning is a result of reward and
punishment contingencies that follow a response to a stimulus. True or False? - correct answer ✔✔True
, "Adult learning" should be self-directed and problem centred and should take into account the learner's
existing knowledge and experience. True or False? - correct answer ✔✔True
It has been reported that 70 to 90 percent of what employees learn and know about their jobs is learned
through formal processes rather than through informal programs. True or False? - correct answer
✔✔False
If a trainer wants to ensure that she is following the 70-20-10 model, how much formal training should
she be providing to employees?
70 percent
20 percent
10 percent
30 percent - correct answer ✔✔10 percent
Training leads to declarative knowledge, the acquisition of skills and abilities, and the retention of both
over time. According to the model of training effectiveness, what other factor does NOT impact a
trainee's ability to learn and retain information and knowledge?
A trainee's attitude toward his/her job
A trainee's "self-belief"
A trainee's mental ability
Organizational effectiveness - correct answer ✔✔Organizational effectiveness
The 70-20-10 model states that 70 percent of workplace learning comes from on-the-job experiences, 20
percent comes from education, and 10 percent from formal learning activities and events. True or False?
- correct answer ✔✔False
According to Robert Gagné, learning outcomes associated with training can be classified into five general
categories: declarative knowledge, intellectual skills, cognitive strategies, motor skills, and procedural
knowledge. True or False? - correct answer ✔✔False
A trainee's cognitive abilities influence how much and how quickly a trainee will learn, impacting actual
job performance. True or False? - correct answer ✔✔True
In the third and final stage of learning, performance is said to be independent of the level of attention
paid by the trainee in performing the task. True or False? - correct answer ✔✔True
If a trainer wants to use Fleming's model and make use of all four learning styles, then which of the
following should be included in the training program?
Visual, aural/auditory, read/write, and knowledge
Visual, aural/auditory, read/write, and kinesthetic
Abstract conceptualization, active experimentation, concrete experience, and reflective observation
Converging, diverging, assimilating, accommodating - correct answer ✔✔Visual, aural/auditory,
read/write, and kinesthetic
QUESTIONS AND ANSWERS 2026/2027
Development is described as a planned effort to develop employees' knowledge, skills, and abilities to
help employees perform better at their current jobs. True or False? - correct answer ✔✔False
An organization's learning and training strategy most often will NOT directly influence its training and
development programs. True or False? - correct answer ✔✔False
According to the textbook, what is the number-one attraction and retention tool for many organizations?
Compensation
Training
Bonuses
Development - correct answer ✔✔Training
One of the reasons for the underinvestment in training and development by Canadian companies is the
perception that training, learning, and development expenditures represent a cost rather than an
investment. True or False? - correct answer ✔✔True
Organizations that incorporate training bonds into their training programs may have the ability to
recover some of their training costs. True or False? - correct answer ✔✔True
A needs analysis typically has three levels including an organizational analysis, a departmental analysis,
and a person analysis. True or False? - correct answer ✔✔False
The key environmental factors that drive human resources and training and development within an
organization include technology, global competition, the labour market, and organizational strategy. True
or False? - correct answer ✔✔False
A high-performance work system may be described as a specific combination of human resource
practices that maximizes the knowledge, skills, abilities, flexibility, and commitment of employees. True
or False? - correct answer ✔✔True
If an organization is concerned about the knowledge, skills, and abilities of its employees, what should
be the goal of its training and development programs?
Human capital
Social capital
Work engagement
Performance management - correct answer ✔✔Human capital
Performance management is best categorized as a single event often associated with an annual
performance appraisal process. True or False? - correct answer ✔✔False
,More than half (57 percent) of Canadian organizations provide training to their employees. True or
False? - correct answer ✔✔False
One of the intrinsic benefits of training and development is the benefits realized by society. True or
False? - correct answer ✔✔False
The ISD model of training and development has three major steps: needs analysis, design, and delivery.
True or False? - correct answer ✔✔False
Social capital has to do with relationships within an organization and between members of the
organization and external stakeholders. True or False? - correct answer ✔✔True
According to data provided in the textbook, which province in Canada has a law that requires employers
to invest in training and development?
Alberta
Quebec
Ontario
Manitoba - correct answer ✔✔Quebec
Components of a performance management process usually identify training and development needs of
individuals leading to concrete plans for development of skills, knowledge, and abilities. True or False? -
correct answer ✔✔True
In what year did the government of Quebec introduce and pass the Act to Foster the Development of
Manpower Training?
1975
1985
1995
2005 - correct answer ✔✔1995
Human capital refers to the knowledge, skills, and abilities of an organization's employees. True or False?
- correct answer ✔✔True
Quebec is the only province in Canada to have mandatory training laws for companies with net profits
greater than $1 million. True or False? - correct answer ✔✔False
SMART goals are goals that are specific, measurable, attainable, realistic, and have a time frame. True or
False? - correct answer ✔✔False
According to Fleming, an individual's learning style is a function of how she gathers information and how
she processes information. True or False? - correct answer ✔✔False
Skinner and the behaviourist school of psychology believe that learning is a result of reward and
punishment contingencies that follow a response to a stimulus. True or False? - correct answer ✔✔True
, "Adult learning" should be self-directed and problem centred and should take into account the learner's
existing knowledge and experience. True or False? - correct answer ✔✔True
It has been reported that 70 to 90 percent of what employees learn and know about their jobs is learned
through formal processes rather than through informal programs. True or False? - correct answer
✔✔False
If a trainer wants to ensure that she is following the 70-20-10 model, how much formal training should
she be providing to employees?
70 percent
20 percent
10 percent
30 percent - correct answer ✔✔10 percent
Training leads to declarative knowledge, the acquisition of skills and abilities, and the retention of both
over time. According to the model of training effectiveness, what other factor does NOT impact a
trainee's ability to learn and retain information and knowledge?
A trainee's attitude toward his/her job
A trainee's "self-belief"
A trainee's mental ability
Organizational effectiveness - correct answer ✔✔Organizational effectiveness
The 70-20-10 model states that 70 percent of workplace learning comes from on-the-job experiences, 20
percent comes from education, and 10 percent from formal learning activities and events. True or False?
- correct answer ✔✔False
According to Robert Gagné, learning outcomes associated with training can be classified into five general
categories: declarative knowledge, intellectual skills, cognitive strategies, motor skills, and procedural
knowledge. True or False? - correct answer ✔✔False
A trainee's cognitive abilities influence how much and how quickly a trainee will learn, impacting actual
job performance. True or False? - correct answer ✔✔True
In the third and final stage of learning, performance is said to be independent of the level of attention
paid by the trainee in performing the task. True or False? - correct answer ✔✔True
If a trainer wants to use Fleming's model and make use of all four learning styles, then which of the
following should be included in the training program?
Visual, aural/auditory, read/write, and knowledge
Visual, aural/auditory, read/write, and kinesthetic
Abstract conceptualization, active experimentation, concrete experience, and reflective observation
Converging, diverging, assimilating, accommodating - correct answer ✔✔Visual, aural/auditory,
read/write, and kinesthetic
