EFFECTIVE EMPLOYEE TRAINING CHAPTER 3 STUDY GUIDE | EMPLOYEE TRAINING &
DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following situations could occur if a needs assessment is not properly conducted? - ANS
✔✔Training may be wrongly used as a solution to a performance issue.
Training programs may have inaccurate content, objectives, or methods.
What are the outcomes of needs assessment at an organization? - ANS ✔✔It results in information
related to who needs training and what trainees need to learn.
It helps select the appropriate training method.
include people in an organization who have an interest in training and development and their support is
vital for deciding its success (or failure). - ANS ✔✔Stakeholders
For mid-level managers, on which of the following does organizational analysis focus? - ANS
✔✔Determining for which jobs training can improve products or customer service
Identifying how much of their budgets they plan to allocate to training
In the context of employee training and development, the process used to determine whether training is
necessary is referred to as - ANS ✔✔need assessment
______ is the first step in the instructional design process. - ANS ✔✔Needs assessment
A(n) is a group of key stakeholders, typically including executives, company leaders, and other important
stakeholders who are asked to provide insight and recommendations about the company's training
needs. - ANS ✔✔learning council
True or false: Needs assessment at an organization provides information regarding the outcomes that
should be collected to evaluate training effectiveness. - ANS ✔✔true
True or false: Upper-level managers are predominantly involved in identifying which employees need
training, the tasks for which training is needed, or the knowledge, skills, abilities, and other
characteristics needed to complete those tasks. - ANS ✔✔False
A way to ensure that stakeholders are involved in needs assessment is Blank______. - ANS ✔✔through
creating formal advisory groups that meet on a regular basis to discuss learning issues
Employees who are presently working in an organization are referred to as Blank______. - ANS ✔✔job
incumbents
Company leaders are involved in the needs assessment process primarily to Blank______. - ANS
✔✔recognize the role of training in relation to other human resource practices in the company
A disadvantage of the needs assessment technique of using interviews is that it Blank______. - ANS
✔✔consumes a lot of time
, Which of the following are factors based on which a learning council considers training needs for the
company? - ANS ✔✔Business problems
Financial results
______ are employees, academics, managers, technical experts, trainers, and even customers or
suppliers who are knowledgeable with regard to training issues, including tasks to be performed; the
knowledge, skills, and abilities required for successful task performance; the necessary equipment; and
the conditions under which the tasks have to be performed. - ANS ✔✔Subject-matter experts
Identify a true statement about surveys as a needs assessment method. - ANS ✔✔It allows for the
participation of many employees in the needs assessment process.
Involving a sample of job incumbents in the needs assessment process is important because they
Blank______. - ANS ✔✔tend to have the most knowledge about the job
refers to the method of needs assessment in which stakeholders are asked to provide information for
needs assessment. - ANS ✔✔crowdsourcing
An advantage of the needs assessment technique is that it Blank______. - ANS ✔✔provides data related
to performance and practices in historical data reviews
Many companies are using benchmarking in the needs assessment process to help Blank______. - ANS
✔✔determine the appropriate type, level, and frequency of training
______ refer to a type of subject-matter expert interview in which a face-to-face meeting with groups of
subject-matter experts takes place where the questions asked relate to particular training requirements.
- ANS ✔✔Focus groups
Organizational analysis involves identifying Blank______. - ANS ✔✔what training resources are available
A(n) Blank______ involves evaluating the cause for the difference between employees' current and
expected performance. - ANS ✔✔gap analysis
Shop Vision Inc., a global retail store, plans to conduct needs assessment in the organization. As part of
the process, Shop Vision asks employees to upload their suggestions and feedback on the company's
internal portal. This method of needs assessment is referred to as Blank______. - ANS ✔✔crowdsourcing
Many companies are using information about other companies' training practices. This process is known
as Blank______. - ANS ✔✔benchmarking
Readiness for training refers to whether Blank______. - ANS ✔✔employees have the personal attributes
required to learn program content and apply it on the job
Which of the following questions should be asked by trainers in an organizational analysis? - ANS
✔✔How might the training content influence employees' relationship with customers?
What is required from managers and peers for the training to succeed?
DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Which of the following situations could occur if a needs assessment is not properly conducted? - ANS
✔✔Training may be wrongly used as a solution to a performance issue.
Training programs may have inaccurate content, objectives, or methods.
What are the outcomes of needs assessment at an organization? - ANS ✔✔It results in information
related to who needs training and what trainees need to learn.
It helps select the appropriate training method.
include people in an organization who have an interest in training and development and their support is
vital for deciding its success (or failure). - ANS ✔✔Stakeholders
For mid-level managers, on which of the following does organizational analysis focus? - ANS
✔✔Determining for which jobs training can improve products or customer service
Identifying how much of their budgets they plan to allocate to training
In the context of employee training and development, the process used to determine whether training is
necessary is referred to as - ANS ✔✔need assessment
______ is the first step in the instructional design process. - ANS ✔✔Needs assessment
A(n) is a group of key stakeholders, typically including executives, company leaders, and other important
stakeholders who are asked to provide insight and recommendations about the company's training
needs. - ANS ✔✔learning council
True or false: Needs assessment at an organization provides information regarding the outcomes that
should be collected to evaluate training effectiveness. - ANS ✔✔true
True or false: Upper-level managers are predominantly involved in identifying which employees need
training, the tasks for which training is needed, or the knowledge, skills, abilities, and other
characteristics needed to complete those tasks. - ANS ✔✔False
A way to ensure that stakeholders are involved in needs assessment is Blank______. - ANS ✔✔through
creating formal advisory groups that meet on a regular basis to discuss learning issues
Employees who are presently working in an organization are referred to as Blank______. - ANS ✔✔job
incumbents
Company leaders are involved in the needs assessment process primarily to Blank______. - ANS
✔✔recognize the role of training in relation to other human resource practices in the company
A disadvantage of the needs assessment technique of using interviews is that it Blank______. - ANS
✔✔consumes a lot of time
, Which of the following are factors based on which a learning council considers training needs for the
company? - ANS ✔✔Business problems
Financial results
______ are employees, academics, managers, technical experts, trainers, and even customers or
suppliers who are knowledgeable with regard to training issues, including tasks to be performed; the
knowledge, skills, and abilities required for successful task performance; the necessary equipment; and
the conditions under which the tasks have to be performed. - ANS ✔✔Subject-matter experts
Identify a true statement about surveys as a needs assessment method. - ANS ✔✔It allows for the
participation of many employees in the needs assessment process.
Involving a sample of job incumbents in the needs assessment process is important because they
Blank______. - ANS ✔✔tend to have the most knowledge about the job
refers to the method of needs assessment in which stakeholders are asked to provide information for
needs assessment. - ANS ✔✔crowdsourcing
An advantage of the needs assessment technique is that it Blank______. - ANS ✔✔provides data related
to performance and practices in historical data reviews
Many companies are using benchmarking in the needs assessment process to help Blank______. - ANS
✔✔determine the appropriate type, level, and frequency of training
______ refer to a type of subject-matter expert interview in which a face-to-face meeting with groups of
subject-matter experts takes place where the questions asked relate to particular training requirements.
- ANS ✔✔Focus groups
Organizational analysis involves identifying Blank______. - ANS ✔✔what training resources are available
A(n) Blank______ involves evaluating the cause for the difference between employees' current and
expected performance. - ANS ✔✔gap analysis
Shop Vision Inc., a global retail store, plans to conduct needs assessment in the organization. As part of
the process, Shop Vision asks employees to upload their suggestions and feedback on the company's
internal portal. This method of needs assessment is referred to as Blank______. - ANS ✔✔crowdsourcing
Many companies are using information about other companies' training practices. This process is known
as Blank______. - ANS ✔✔benchmarking
Readiness for training refers to whether Blank______. - ANS ✔✔employees have the personal attributes
required to learn program content and apply it on the job
Which of the following questions should be asked by trainers in an organizational analysis? - ANS
✔✔How might the training content influence employees' relationship with customers?
What is required from managers and peers for the training to succeed?
