CHAPTER 6 EMPLOYEE TRAINING AND DEVELOPMENT STUDY GUIDE |
COMPLETE EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
refers to the benefits that the company and the trainees receive from training. - correct answer
✔✔Training effectiveness
refer to measures that the trainer and the company use to evaluate training programs - correct answer
✔✔Training outcome/criteria
refers to the process of collecting the outcomes needed to determine whether or not training in
effective. - correct answer ✔✔Training evaluation
refers to the collection of information—including what, when, how, and from whom—that will be used
to determine the effectiveness of the training program. - correct answer ✔✔Evaluation Design
1. To identify the programs strength and weaknesses. This includes determining if the program is
meeting the learning objectives, if the quality of the learning environment is satisfactory, and if transfer
of training is happening.
2. To assess whether the content, organization, and administration of the program—including the
schedule, accommodations, trainers, and materials—contribute to learning and the use of training
content on the job.
3. To identify which trainees benefit most or least from the program.
4. To assist in marketing programs through the collection of information from participants about whether
they would recommend the program to others, why they attended the program, and their level of
satisfaction with the program.
5. To determine the financial benefits and the costs of the program
6. To compare the costs and benefits of training versus non-training investments
7. To compare the costs and benefit - correct answer ✔✔Reasons training programs should be evaluated
refers to the evaluation of training that takes place during program design and development - correct
answer ✔✔Formative Evaluation
1) the training program is well organized and runs smoothly 2) trainees learn and are satisfied with the
program - correct answer ✔✔Formative evaluation helps to ensure
what formative evaluation collects - correct answer ✔✔Qualitative data
refers to the process of previewing the training program with the potential trainees and managers or
with other customers - correct answer ✔✔Pilot Testing
refers to an evaluation conducted to determine the extent to which trainees have changed as a result in
participating in the training program. that is have they acquired knowledge, skills, attitudes, behavior, or
other outcomes identified in the training objectives. - correct answer ✔✔Summative Evaluation
Summative Evaluation collects - correct answer ✔✔Quantitative Date
, ROI, monetary Benefits - correct answer ✔✔Summative Evaluation can include:
1.Conduct Needs Assessment
2. Develop Measurable Learning Objectives and Analyze Transfer of Training
3. Develop Outcome Measure
4. Choose an Evaluation Strategy
5.Plan and Execute - correct answer ✔✔Evaluation Process:
1.Reactions
2.Learning
3.Behavior/Skills
4.Results
5.Return on Investment - correct answer ✔✔Kirpatrick's Five Level Framework
1.Reaction Outcomes
2.Learning/Cognitive Outcome
3.Behavior Skill-Based Outcomes
4.Affective Outcomes
5.Results
6.Return on Investments - correct answer ✔✔Six Training Outcomes
refers to trainees' perceptions of the program, including the facilities, trainers, and content. Aka measure
of creature comfort, class or instructor evaluations - correct answer ✔✔Reaction Outcomes
are used to determine the degree to which trainees are familiar with the principles, facts, techniques,
procedures, and processes emphasized in the training program. Level 2 - correct answer ✔✔Cognitive
Outcome
are used to assess the level of technical or motor skills and behaviors. Include an acquisition or learning
of skills and use of kills on the job. Level 2 (learning) and Level 3 (behavior) - correct answer ✔✔Behavior
Skill-Based Outcome
include attitude and motivation
-outcomes could include: tolerance for diversity, motivation to learn, safety attitudes, and customer
service orientation.
Level 2/3 - correct answer ✔✔Affective Outcome
are used to determine the training program's payoff for the company.
-increased production, reduced cost related to employee turnover rates of top talent, accidents, and
equipment downtime, improvements to quality or customer service. Level 4 - correct answer ✔✔Results
Outcome
refers to comparing the training's monetary benefits with the cost of training. Level 5 - correct answer
✔✔Return on Investment Outcome/Return on Investment
include salaries and benefits for all employees involved in training including trainee, instructors,
consultants, and employees who design the program. Program material and supplies. Equipment or
classroom rentals or purchases. Travel Cost - correct answer ✔✔Direct Cost
COMPLETE EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
refers to the benefits that the company and the trainees receive from training. - correct answer
✔✔Training effectiveness
refer to measures that the trainer and the company use to evaluate training programs - correct answer
✔✔Training outcome/criteria
refers to the process of collecting the outcomes needed to determine whether or not training in
effective. - correct answer ✔✔Training evaluation
refers to the collection of information—including what, when, how, and from whom—that will be used
to determine the effectiveness of the training program. - correct answer ✔✔Evaluation Design
1. To identify the programs strength and weaknesses. This includes determining if the program is
meeting the learning objectives, if the quality of the learning environment is satisfactory, and if transfer
of training is happening.
2. To assess whether the content, organization, and administration of the program—including the
schedule, accommodations, trainers, and materials—contribute to learning and the use of training
content on the job.
3. To identify which trainees benefit most or least from the program.
4. To assist in marketing programs through the collection of information from participants about whether
they would recommend the program to others, why they attended the program, and their level of
satisfaction with the program.
5. To determine the financial benefits and the costs of the program
6. To compare the costs and benefits of training versus non-training investments
7. To compare the costs and benefit - correct answer ✔✔Reasons training programs should be evaluated
refers to the evaluation of training that takes place during program design and development - correct
answer ✔✔Formative Evaluation
1) the training program is well organized and runs smoothly 2) trainees learn and are satisfied with the
program - correct answer ✔✔Formative evaluation helps to ensure
what formative evaluation collects - correct answer ✔✔Qualitative data
refers to the process of previewing the training program with the potential trainees and managers or
with other customers - correct answer ✔✔Pilot Testing
refers to an evaluation conducted to determine the extent to which trainees have changed as a result in
participating in the training program. that is have they acquired knowledge, skills, attitudes, behavior, or
other outcomes identified in the training objectives. - correct answer ✔✔Summative Evaluation
Summative Evaluation collects - correct answer ✔✔Quantitative Date
, ROI, monetary Benefits - correct answer ✔✔Summative Evaluation can include:
1.Conduct Needs Assessment
2. Develop Measurable Learning Objectives and Analyze Transfer of Training
3. Develop Outcome Measure
4. Choose an Evaluation Strategy
5.Plan and Execute - correct answer ✔✔Evaluation Process:
1.Reactions
2.Learning
3.Behavior/Skills
4.Results
5.Return on Investment - correct answer ✔✔Kirpatrick's Five Level Framework
1.Reaction Outcomes
2.Learning/Cognitive Outcome
3.Behavior Skill-Based Outcomes
4.Affective Outcomes
5.Results
6.Return on Investments - correct answer ✔✔Six Training Outcomes
refers to trainees' perceptions of the program, including the facilities, trainers, and content. Aka measure
of creature comfort, class or instructor evaluations - correct answer ✔✔Reaction Outcomes
are used to determine the degree to which trainees are familiar with the principles, facts, techniques,
procedures, and processes emphasized in the training program. Level 2 - correct answer ✔✔Cognitive
Outcome
are used to assess the level of technical or motor skills and behaviors. Include an acquisition or learning
of skills and use of kills on the job. Level 2 (learning) and Level 3 (behavior) - correct answer ✔✔Behavior
Skill-Based Outcome
include attitude and motivation
-outcomes could include: tolerance for diversity, motivation to learn, safety attitudes, and customer
service orientation.
Level 2/3 - correct answer ✔✔Affective Outcome
are used to determine the training program's payoff for the company.
-increased production, reduced cost related to employee turnover rates of top talent, accidents, and
equipment downtime, improvements to quality or customer service. Level 4 - correct answer ✔✔Results
Outcome
refers to comparing the training's monetary benefits with the cost of training. Level 5 - correct answer
✔✔Return on Investment Outcome/Return on Investment
include salaries and benefits for all employees involved in training including trainee, instructors,
consultants, and employees who design the program. Program material and supplies. Equipment or
classroom rentals or purchases. Travel Cost - correct answer ✔✔Direct Cost
