CHAPTER 3 EMPLOYEE TRAINING AND DEVELOPMENT STUDY GUIDE | EXAM
REVIEW QUESTIONS AND ANSWERS 2026/2027
Need Assessment - ✔✔the process used to determine whether training is necessary.
Organizational Analysis - ✔✔process involving determining the appropriateness of training, given the
company's business strategy, its resources available for training, and support by managers and peers for
training activities.
Person Analysis - ✔✔helps identify who needs training and involves (1) determining whether
performance deficiencies result from a lack of knowledge, skill, or ability (a training issue) or from a
motivational or work-design problem; (2) identifying who needs training; and (3) determining
employees' readiness for training.
Task Analysis - ✔✔Identifies the important tasks and knowledge, skills, and behaviors that need to be
emphasized in training for employees to complete their tasks.
Need Assessment is the first step in the instructional design process; if it is not properly conducted, any
one or more of the following situations may occur: - ✔✔• Training may be incorrectly used as a solution
to a performance problem
• Training programs may have the wrong content, objectives, or methods.
• Trainees may be sent to training programs for which they do not have the basic skills, prerequisite
skills, or confidence needed to learn.
• Training may bot deliver the expected learning, behavior change, or financial results that the company
expects.
• Money may be spent on training programs that are unnecessary because they are unrelated to the
company's business strategy.
Reasons or Pressure Points - ✔✔•Legislation
•Lack of Basic Skills
•Poor Performance
•New Technology
•Customer Requests
•Changes in Products and Services
•Higher Performance Standards
•New Jobs
•Customer Dissatisfaction
•Reduce Scrap
•Improve Quality
What is the Context? - ✔✔Organizational Analysis
What is the Focus of training? - ✔✔Task Analysis
Who needs training? - ✔✔Person Analysis
REVIEW QUESTIONS AND ANSWERS 2026/2027
Need Assessment - ✔✔the process used to determine whether training is necessary.
Organizational Analysis - ✔✔process involving determining the appropriateness of training, given the
company's business strategy, its resources available for training, and support by managers and peers for
training activities.
Person Analysis - ✔✔helps identify who needs training and involves (1) determining whether
performance deficiencies result from a lack of knowledge, skill, or ability (a training issue) or from a
motivational or work-design problem; (2) identifying who needs training; and (3) determining
employees' readiness for training.
Task Analysis - ✔✔Identifies the important tasks and knowledge, skills, and behaviors that need to be
emphasized in training for employees to complete their tasks.
Need Assessment is the first step in the instructional design process; if it is not properly conducted, any
one or more of the following situations may occur: - ✔✔• Training may be incorrectly used as a solution
to a performance problem
• Training programs may have the wrong content, objectives, or methods.
• Trainees may be sent to training programs for which they do not have the basic skills, prerequisite
skills, or confidence needed to learn.
• Training may bot deliver the expected learning, behavior change, or financial results that the company
expects.
• Money may be spent on training programs that are unnecessary because they are unrelated to the
company's business strategy.
Reasons or Pressure Points - ✔✔•Legislation
•Lack of Basic Skills
•Poor Performance
•New Technology
•Customer Requests
•Changes in Products and Services
•Higher Performance Standards
•New Jobs
•Customer Dissatisfaction
•Reduce Scrap
•Improve Quality
What is the Context? - ✔✔Organizational Analysis
What is the Focus of training? - ✔✔Task Analysis
Who needs training? - ✔✔Person Analysis
