WGU C208 OA Exam | Actual Questions
and Answers Latest Updated 2026/2027
(Graded A+)
Which three individuals within an organization could play the role of ̣ change agent?
Choose 3 answers - Correct Answer-Consultant
CEO
Employee
Which of ̣ the eight steps described by Kotter is the f ̣irst step a change leader takes when
implementing change? - Correct Answer-Establishing a sense of ̣ urgency
Place the stages of ̣ Everett Roger's Dif ̣f ̣usion of ̣ Innovation model in order f ̣rom 1 (earliest stage) to
5 (latest stage).
Select your answers f ̣rom the pull-down list. - Correct Answer-1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Conf ̣irmation
The head of ̣ human resources of ̣ a large company is considering changes to the employee benef ̣its
program but is unsure how the employees will respond to these changes.
Which type of ̣ change model should this person employ? - Correct Answer-Descriptive
, Which two statements characterize low end disruption?
Choose 2 answers - Correct Answer-It evolves over time into a product with more f ̣eatures.
It is an innovation that is good enough.
Which approaches would be appropriate f ̣or communicating change initiatives?
Choose 2 answers - Correct Answer-Explaining why the change is needed
Addressing concerns raised by the prospect of ̣ change
What is essential f ̣or a leader to communicate when undertaking organizational change? - Correct
Answer-A consistent vision of ̣ the end result of ̣ the change
How should training be viewed during organizational change? - Correct Answer-As a worthwhile
investment in a successf ̣ul transition
How can a leader connect with employees to help sustain organizational change? - Correct
Answer-By of ̣f ̣ering positive f ̣eedback
Which approach is proven and ef ̣f ̣ective in using reinf ̣orcement to sustain change? - Correct
Answer-Repeating the messages of ̣ vision, process, and goals through a variety of ̣ channels What
is a common cause f ̣or the f ̣ailure of ̣ organizational change? - Correct Answer-Unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Correct Answer-It drives people to bring reality in line with their vision.
Which emotion is prevalent among almost all employees during the process of ̣ organizational
change? - Correct Answer-stress
Which practice can lead to unconscious resistance to attempts at organizational change? - Correct
Answer-Tiring staf ̣f ̣ with unrelated demands
How can leaders ef ̣f ̣ectively address resistance to change through communication? - Correct
Answer-By being consistent, open, and empathetic
How do mental models impact individuals' responses to organizational change according to Black
and Gregersen? - Correct Answer-Mental models can become barriers that prevent stakeholders'
f ̣rom perceiving the need f ̣or change.
Which scenario is an example of ̣ one of ̣ Black and Gregersen's strategies f ̣or overcoming barriers to
change? - Correct Answer-A CEO champions a change process by both accepting responsibility
and providing clear metrics f ̣or the change initiatives.
How should leaders view dif ̣f ̣icult questions and serious concerns f ̣rom employees about change
initiatives? - Correct Answer-As opportunities to provide honest and persuasive context
and Answers Latest Updated 2026/2027
(Graded A+)
Which three individuals within an organization could play the role of ̣ change agent?
Choose 3 answers - Correct Answer-Consultant
CEO
Employee
Which of ̣ the eight steps described by Kotter is the f ̣irst step a change leader takes when
implementing change? - Correct Answer-Establishing a sense of ̣ urgency
Place the stages of ̣ Everett Roger's Dif ̣f ̣usion of ̣ Innovation model in order f ̣rom 1 (earliest stage) to
5 (latest stage).
Select your answers f ̣rom the pull-down list. - Correct Answer-1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Conf ̣irmation
The head of ̣ human resources of ̣ a large company is considering changes to the employee benef ̣its
program but is unsure how the employees will respond to these changes.
Which type of ̣ change model should this person employ? - Correct Answer-Descriptive
, Which two statements characterize low end disruption?
Choose 2 answers - Correct Answer-It evolves over time into a product with more f ̣eatures.
It is an innovation that is good enough.
Which approaches would be appropriate f ̣or communicating change initiatives?
Choose 2 answers - Correct Answer-Explaining why the change is needed
Addressing concerns raised by the prospect of ̣ change
What is essential f ̣or a leader to communicate when undertaking organizational change? - Correct
Answer-A consistent vision of ̣ the end result of ̣ the change
How should training be viewed during organizational change? - Correct Answer-As a worthwhile
investment in a successf ̣ul transition
How can a leader connect with employees to help sustain organizational change? - Correct
Answer-By of ̣f ̣ering positive f ̣eedback
Which approach is proven and ef ̣f ̣ective in using reinf ̣orcement to sustain change? - Correct
Answer-Repeating the messages of ̣ vision, process, and goals through a variety of ̣ channels What
is a common cause f ̣or the f ̣ailure of ̣ organizational change? - Correct Answer-Unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
Correct Answer-It drives people to bring reality in line with their vision.
Which emotion is prevalent among almost all employees during the process of ̣ organizational
change? - Correct Answer-stress
Which practice can lead to unconscious resistance to attempts at organizational change? - Correct
Answer-Tiring staf ̣f ̣ with unrelated demands
How can leaders ef ̣f ̣ectively address resistance to change through communication? - Correct
Answer-By being consistent, open, and empathetic
How do mental models impact individuals' responses to organizational change according to Black
and Gregersen? - Correct Answer-Mental models can become barriers that prevent stakeholders'
f ̣rom perceiving the need f ̣or change.
Which scenario is an example of ̣ one of ̣ Black and Gregersen's strategies f ̣or overcoming barriers to
change? - Correct Answer-A CEO champions a change process by both accepting responsibility
and providing clear metrics f ̣or the change initiatives.
How should leaders view dif ̣f ̣icult questions and serious concerns f ̣rom employees about change
initiatives? - Correct Answer-As opportunities to provide honest and persuasive context
