MAN 320F Case Studies Questions
and All Correct Answers.
Mt. Everest 1996 Disaster* - Answer -Examine how teams make high-stakes decisions in
stressful situations
-Overconfidence of Hall and Fischer
-Examine a catastrophic failure in detail
-Examine two leaders in action during a crisis situation
- 2 o clock rule-sunk cost effect
-Status differences and lack of discussion/stifling dissent
Subarctic Survival - Answer -synergy
-people coming together talking about the problem and coming up with better solutions
-team decisions are generally better
Synergistic Decision Making - Answer -people supportive of one another
-follow rational sequence of activities in dealing with a problem
-can perform better than the sum of their individual effort
Conflict on a Trading Floor - Answer -when placed in a difficult decision, take the path with
least resistance
-don't have to be sleazy to get ahead
-Case with cruise ship line
-reporting with francs/euros
-Protaginist didn't let the cruise line know
The Army Crew Team - Answer -want task conflict over interpersonal
-team leaders need to select right mix of members- technical and interpersonal skills
-get early wins to boost confidence
-foster team trust; not adjust people individually but as a team
-interventions carefully planned to increase team trust and identity
Lincoln Electric - Answer -by working together, outproduce what others would make alone
-encourage individual performances
and All Correct Answers.
Mt. Everest 1996 Disaster* - Answer -Examine how teams make high-stakes decisions in
stressful situations
-Overconfidence of Hall and Fischer
-Examine a catastrophic failure in detail
-Examine two leaders in action during a crisis situation
- 2 o clock rule-sunk cost effect
-Status differences and lack of discussion/stifling dissent
Subarctic Survival - Answer -synergy
-people coming together talking about the problem and coming up with better solutions
-team decisions are generally better
Synergistic Decision Making - Answer -people supportive of one another
-follow rational sequence of activities in dealing with a problem
-can perform better than the sum of their individual effort
Conflict on a Trading Floor - Answer -when placed in a difficult decision, take the path with
least resistance
-don't have to be sleazy to get ahead
-Case with cruise ship line
-reporting with francs/euros
-Protaginist didn't let the cruise line know
The Army Crew Team - Answer -want task conflict over interpersonal
-team leaders need to select right mix of members- technical and interpersonal skills
-get early wins to boost confidence
-foster team trust; not adjust people individually but as a team
-interventions carefully planned to increase team trust and identity
Lincoln Electric - Answer -by working together, outproduce what others would make alone
-encourage individual performances
