What are characteristics of effective teams?
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▪ Have a common goal/mission, and assigned specific tasks
▪ Interact dynamically
▪ Possess specialised and complementary skills
▪ Include the patient and his/her family in the team
▪ Be mindful of other's values and assumptions
▪ Be aware of the impact of change on teams
▪ Use appropriate communication techniques
▪ Use mutual support techniques
▪ Resolve conflicts
▪ Be open to changing and observing behaviours
Non-verbal communication tips
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, - Maintain a 'non-aggressive stance'
- Avoid 'threatening' positions, gestures (e.g. finger-pointing, crossed arms,
hands on hips)
- Be aware of your facial expressions
- Be aware of your body language
- Be aware that touch may be misinterpreted. Avoid or limit to 'safe' areas
such as hands or arms
- Avoid invading 'personal space'
- Maintain appropriate eye contact (remember that some cultures consider
direct eye contact disrespectul)
C - Can wait until later
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Things that do not have any time frame attached. Eg. Changing linen
Getting things that will be needed later in the day.
The measurement of quality in healthcare varies depending on whether you are
looking at an entire population, a healthcare provider level or an individual level:
Individual ???
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This level includes nurses, allied health professionals, medical practitioners
and anyone who provides healthcare interventions in partnership with
individual consumers, patients and carers.
Strategies for coping with change:
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Recognise that change can be an opportunity not a loss
If you don't like it try to change your outlook - look for the positive
If you thrive on change and constantly want to disrupt the status quo - ask
yourself why
If the above don't work, learn to let go
Try not to be critical or judgmental as being so may isolate you from those
who can offer you support
Don't be an ostrich - discuss your worries or fears with someone
Tell yourself that you can achieve the change - have faith in your abilities
Don't take yourself too seriously - learn to laugh at yourself sometimes Set
small goals and work toward them
Leadership influences culture - this can make or break effect on the success of:
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- Wards
- Teams
- Individuals
- Patient care
Autocratic leadership
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Give this one a try later!
▪ Have a common goal/mission, and assigned specific tasks
▪ Interact dynamically
▪ Possess specialised and complementary skills
▪ Include the patient and his/her family in the team
▪ Be mindful of other's values and assumptions
▪ Be aware of the impact of change on teams
▪ Use appropriate communication techniques
▪ Use mutual support techniques
▪ Resolve conflicts
▪ Be open to changing and observing behaviours
Non-verbal communication tips
Give this one a try later!
, - Maintain a 'non-aggressive stance'
- Avoid 'threatening' positions, gestures (e.g. finger-pointing, crossed arms,
hands on hips)
- Be aware of your facial expressions
- Be aware of your body language
- Be aware that touch may be misinterpreted. Avoid or limit to 'safe' areas
such as hands or arms
- Avoid invading 'personal space'
- Maintain appropriate eye contact (remember that some cultures consider
direct eye contact disrespectul)
C - Can wait until later
Give this one a try later!
Things that do not have any time frame attached. Eg. Changing linen
Getting things that will be needed later in the day.
The measurement of quality in healthcare varies depending on whether you are
looking at an entire population, a healthcare provider level or an individual level:
Individual ???
Give this one a try later!
This level includes nurses, allied health professionals, medical practitioners
and anyone who provides healthcare interventions in partnership with
individual consumers, patients and carers.
Strategies for coping with change:
, Give this one a try later!
Recognise that change can be an opportunity not a loss
If you don't like it try to change your outlook - look for the positive
If you thrive on change and constantly want to disrupt the status quo - ask
yourself why
If the above don't work, learn to let go
Try not to be critical or judgmental as being so may isolate you from those
who can offer you support
Don't be an ostrich - discuss your worries or fears with someone
Tell yourself that you can achieve the change - have faith in your abilities
Don't take yourself too seriously - learn to laugh at yourself sometimes Set
small goals and work toward them
Leadership influences culture - this can make or break effect on the success of:
Give this one a try later!
- Wards
- Teams
- Individuals
- Patient care
Autocratic leadership
Give this one a try later!
