OKLAHOMA STATE UNIVERSITY MGMT 3013 BLANK_ALL
QUESTIONS AND ANSWERS | MGMT 3013 STUDY GUIDE &
PRACTICE TEST 2026/2027
Smart Book 9 (Questions 72)
1. What is the intended benefit of the forced ranking
approach to performance appraisal?
A. It encourages employees to participate in the appraisal process
and to think critically about their own performance.
B. It encourages managers to reward top performers and
discipline poor performers.
C. It shields the company from legal action by subjecting all
employees to the same treatment.
D. It highlights any biases or perceptual errors in the appraisal
process.
2. Rank the steps of the learning and development process in order,
placing the first step at the top and the last step at the bottom.
• Assessment
• Objectives
• Selection
• Implementation
• Evaluation
3. Don was temporarily dismissed from his company because sales
are slow. When the situation improves at the company, he will
likely be brought back as an employee. This is an example of
being .
A. fired
B. transferred
C. laid off
D. demoted
4. Kevin continuously helps his employees improve their work
through the reviewing their performance and providing
consequences. These are two steps of management.
A. performance
B. absolute
C. cognitive
D. resource
5. Being placed on suspension or temporary leave as a
consequence of poor performance is an example of which
human resource management action?
A. Dismissal
B. Downsizing
C. Demotion
D. Discipline
,6. Which of the following is responsible for the
enforcement of antidiscrimination and other
employment-related laws?
A. Equal Employment Opportunity (EEO) Commission
B. National Labor Relations Board
C. Occupational Safety and Health Administration
D. Federal Protective Service
7. A labor Union is an organization of employees formed to
protect and advance members' interests by bargaining with
management over job-related issues.
8. management refers to the activities related to
planning for, attracting, developing and retaining an
effective workforce.
A. Human resource
B. Supervisory
C. Business operations
D. Financial
9. Match the four basic kinds of workplace labor agreements with the
correct description.
• Closed shop: Employers may hire only workers who are
already in the union.
• Union shop: Workers must join the union within a specific
time after being hired.
• Agency shop: Workers must pay equivalent of union dues, but
are not required to join the union.
• Open shop: Workers may choose to join or not join a union.
10.
When a firm's approach to human resources is designed to drive
the company's overall performance, employees are being used
to .
A. achieve the firm's strategic objectives
B. create an innovative marketing plan
C. adopt a hybrid model of resource management
D. streamline the onboarding process
11. The process through which the
union and management negotiate pay, benefits and other work
terms is .
A. collective bargaining
B. picketing
C. ratification
D. union certification
12. What is the intended benefit of the forced ranking
approach to performance appraisal?
A. It encourages employees to participate in the appraisal process
,and to think critically about their own performance.
, B. It encourages managers to reward top performers and
discipline poor performers.
C. It shields the company from legal action by subjecting all
employees to the same treatment.
D. It highlights any biases or perceptual errors in the appraisal
process.
13. The economic or productive potential of employee
knowledge, experience, and actions is referred to as
Human
capital.
14. What are the characteristics of a high-performance
work system approach to HRM? (Choose every correct
answer.)
A. Focuses on collective levels of human and social capital
B. Boosts the capital of specific individuals
C. Improves employee motivation and opportunities
D. Enhances the performance of all employees systematically
15. The process of locating and attracting qualified applicants
either outside or inside an organization for jobs open in the
organization is called
.
A. recruiting
B. entrepreneurialism
C. arbitrage
D. forecasting
16. If employers use a test to try to
predict future job performance, it is vital that the test have
to ensure that it actually measures performance related to the
job and is free from bias.
A. deniability
B. modeling
C. popularity
D. validity
17. Match the element of compensation with its description.
• Wages or salary: Monetary payments to employees in
exchange for doing their jobs
• Incentives: Inducements to attract and retain top performers or
induce employees to be more productive
• Benefits: Additional nonmonetary forms of compensation
such as health insurance, vacation and retirement plans
18. Dax is an assembly line worker at an automotive plant. He is
paid
$14.50 per hour. This amount reflects the of Dax's job.
QUESTIONS AND ANSWERS | MGMT 3013 STUDY GUIDE &
PRACTICE TEST 2026/2027
Smart Book 9 (Questions 72)
1. What is the intended benefit of the forced ranking
approach to performance appraisal?
A. It encourages employees to participate in the appraisal process
and to think critically about their own performance.
B. It encourages managers to reward top performers and
discipline poor performers.
C. It shields the company from legal action by subjecting all
employees to the same treatment.
D. It highlights any biases or perceptual errors in the appraisal
process.
2. Rank the steps of the learning and development process in order,
placing the first step at the top and the last step at the bottom.
• Assessment
• Objectives
• Selection
• Implementation
• Evaluation
3. Don was temporarily dismissed from his company because sales
are slow. When the situation improves at the company, he will
likely be brought back as an employee. This is an example of
being .
A. fired
B. transferred
C. laid off
D. demoted
4. Kevin continuously helps his employees improve their work
through the reviewing their performance and providing
consequences. These are two steps of management.
A. performance
B. absolute
C. cognitive
D. resource
5. Being placed on suspension or temporary leave as a
consequence of poor performance is an example of which
human resource management action?
A. Dismissal
B. Downsizing
C. Demotion
D. Discipline
,6. Which of the following is responsible for the
enforcement of antidiscrimination and other
employment-related laws?
A. Equal Employment Opportunity (EEO) Commission
B. National Labor Relations Board
C. Occupational Safety and Health Administration
D. Federal Protective Service
7. A labor Union is an organization of employees formed to
protect and advance members' interests by bargaining with
management over job-related issues.
8. management refers to the activities related to
planning for, attracting, developing and retaining an
effective workforce.
A. Human resource
B. Supervisory
C. Business operations
D. Financial
9. Match the four basic kinds of workplace labor agreements with the
correct description.
• Closed shop: Employers may hire only workers who are
already in the union.
• Union shop: Workers must join the union within a specific
time after being hired.
• Agency shop: Workers must pay equivalent of union dues, but
are not required to join the union.
• Open shop: Workers may choose to join or not join a union.
10.
When a firm's approach to human resources is designed to drive
the company's overall performance, employees are being used
to .
A. achieve the firm's strategic objectives
B. create an innovative marketing plan
C. adopt a hybrid model of resource management
D. streamline the onboarding process
11. The process through which the
union and management negotiate pay, benefits and other work
terms is .
A. collective bargaining
B. picketing
C. ratification
D. union certification
12. What is the intended benefit of the forced ranking
approach to performance appraisal?
A. It encourages employees to participate in the appraisal process
,and to think critically about their own performance.
, B. It encourages managers to reward top performers and
discipline poor performers.
C. It shields the company from legal action by subjecting all
employees to the same treatment.
D. It highlights any biases or perceptual errors in the appraisal
process.
13. The economic or productive potential of employee
knowledge, experience, and actions is referred to as
Human
capital.
14. What are the characteristics of a high-performance
work system approach to HRM? (Choose every correct
answer.)
A. Focuses on collective levels of human and social capital
B. Boosts the capital of specific individuals
C. Improves employee motivation and opportunities
D. Enhances the performance of all employees systematically
15. The process of locating and attracting qualified applicants
either outside or inside an organization for jobs open in the
organization is called
.
A. recruiting
B. entrepreneurialism
C. arbitrage
D. forecasting
16. If employers use a test to try to
predict future job performance, it is vital that the test have
to ensure that it actually measures performance related to the
job and is free from bias.
A. deniability
B. modeling
C. popularity
D. validity
17. Match the element of compensation with its description.
• Wages or salary: Monetary payments to employees in
exchange for doing their jobs
• Incentives: Inducements to attract and retain top performers or
induce employees to be more productive
• Benefits: Additional nonmonetary forms of compensation
such as health insurance, vacation and retirement plans
18. Dax is an assembly line worker at an automotive plant. He is
paid
$14.50 per hour. This amount reflects the of Dax's job.
