MGMT 501: Chapter 1 Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
An organizational performance gap - CORRECT ANSWER In the training model, a triggering
event is ...
Process Evaluation (question) - CORRECT ANSWER In the evaluation of training, a
determination of whether the trainer actually covered all aspects of the training as designed is called ...
Implementation Phase (question) - CORRECT ANSWER All aspects of the training program
come together in the...
Learning is defined as - CORRECT ANSWER A relatively permanent change in understanding
and thinking that results from experience and directly influences behavior.
Declarative Knowledge - CORRECT ANSWER A person's store of factual information about a
subject matter is ___________________.
Automaticity - CORRECT ANSWER When a person is able to perform a skill without thinking
about what they are doing, they are at which level of ...
False - CORRECT ANSWER Higher birth rates are one of the reasons for the changing
demographics in North America.
True - CORRECT ANSWER A key part of the Domtar strategy was training.
False - CORRECT ANSWER Compilation is the highest level of skill acquisition.
True - CORRECT ANSWER The highest level of knowledge is termed strategic knowledge.
True - CORRECT ANSWER An open system has three parts input, process, and output.
, Knowledge, skills and attitudes - CORRECT ANSWER The authors use the term KSA to refer
to what?
Both Baby boomers will retire & Changes in technology - CORRECT ANSWER Which of the
following are predicted to contribute to a labor shortage in the next 10 years?
Competency - CORRECT ANSWER A broad grouping of knowledge, skills, and attitudes that
enable a person to be successful at a number of similar tasks is known as a...
A relatively permanent change in understanding and thinking that results from experience and directly
influences behavior - CORRECT ANSWER Learning is defined as...
Actual Organizational Performance (AOP) - CORRECT ANSWER The performance level of
the organization, department, or unit in key performance areas (e.g., profits, market share,
absenteeism).
ADDIE - CORRECT ANSWER This acronym stands for the phases of the training process:
Analysis
Design
Development
Implementation
Evaluation
Analysis Phase - CORRECT ANSWER A process of data gathering and casual analysis to
identify both training and non-training needs and their priorities.
Attitudes - CORRECT ANSWER Employee beliefs and opinions that support or inhibit
behavior.
Automaticity - CORRECT ANSWER A higher level of skill acquisition in which a high level
of performance is achieved without conscious thought about each action. See compilation for the
lower level of skill development.
QUESTIONS AND CORRECT ANSWERS
An organizational performance gap - CORRECT ANSWER In the training model, a triggering
event is ...
Process Evaluation (question) - CORRECT ANSWER In the evaluation of training, a
determination of whether the trainer actually covered all aspects of the training as designed is called ...
Implementation Phase (question) - CORRECT ANSWER All aspects of the training program
come together in the...
Learning is defined as - CORRECT ANSWER A relatively permanent change in understanding
and thinking that results from experience and directly influences behavior.
Declarative Knowledge - CORRECT ANSWER A person's store of factual information about a
subject matter is ___________________.
Automaticity - CORRECT ANSWER When a person is able to perform a skill without thinking
about what they are doing, they are at which level of ...
False - CORRECT ANSWER Higher birth rates are one of the reasons for the changing
demographics in North America.
True - CORRECT ANSWER A key part of the Domtar strategy was training.
False - CORRECT ANSWER Compilation is the highest level of skill acquisition.
True - CORRECT ANSWER The highest level of knowledge is termed strategic knowledge.
True - CORRECT ANSWER An open system has three parts input, process, and output.
, Knowledge, skills and attitudes - CORRECT ANSWER The authors use the term KSA to refer
to what?
Both Baby boomers will retire & Changes in technology - CORRECT ANSWER Which of the
following are predicted to contribute to a labor shortage in the next 10 years?
Competency - CORRECT ANSWER A broad grouping of knowledge, skills, and attitudes that
enable a person to be successful at a number of similar tasks is known as a...
A relatively permanent change in understanding and thinking that results from experience and directly
influences behavior - CORRECT ANSWER Learning is defined as...
Actual Organizational Performance (AOP) - CORRECT ANSWER The performance level of
the organization, department, or unit in key performance areas (e.g., profits, market share,
absenteeism).
ADDIE - CORRECT ANSWER This acronym stands for the phases of the training process:
Analysis
Design
Development
Implementation
Evaluation
Analysis Phase - CORRECT ANSWER A process of data gathering and casual analysis to
identify both training and non-training needs and their priorities.
Attitudes - CORRECT ANSWER Employee beliefs and opinions that support or inhibit
behavior.
Automaticity - CORRECT ANSWER A higher level of skill acquisition in which a high level
of performance is achieved without conscious thought about each action. See compilation for the
lower level of skill development.
