Exam 2026 Exam Questions
and Correct Answers | New
Update
Annually, brokers are required to complete a Wellcare Contract
Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - ANSWER ✔✔C. Centene
Workbench (CWB)
,Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE - ANSWER ✔✔FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE - ANSWER ✔✔TRUE
When an agent self-reports a compliance issue in good faith, that may
be considered a mitigating factor to any disciplinary action.
TRUE
FALSE - ANSWER ✔✔TRUE
A reported non-compliant behavior investigation that results in a ____
disposition is one where the investigation produced evidence that the
alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive - ANSWER
✔✔A. Founded
, At ____, brokers/agents offer plan information upon request only while at
a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - ANSWER ✔✔B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to
bring to the appointment and leave with the beneficiary an Enrollment
Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE - ANSWER ✔✔TRUE
A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the beneficiary's
signature date or the date of the beneficiary's initial request for
information.
TRUE
FALSE - ANSWER ✔✔FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be
used by any TPMO that sells plans on behalf of more than one Medicare
Advantage (MA) plan provider.
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