USPS Sales & Services Associate Training Exam with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
Perception is - (ANSWER)Reality
What are our goals? - (ANSWER)Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? - (ANSWER)Body movement, facial expressions,
personal space.
The SSA shows communication is occurring when they ask the hazmat question? - (ANSWER)True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? -
(ANSWER)Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - (ANSWER)The value to the customer of the product features and
benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - (ANSWER)The understanding of a customer's needs through the
use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - (ANSWER)I need, I want, I'm looking
for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - (ANSWER)Needs.
What is a need? - (ANSWER)A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________. - (ANSWER)A
successful sales transaction.
,USPS Sales & Services Associate Training Exam with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
What does G.I.S.T. stand for in the processing of engaging customers? - (ANSWER)Greet, Inquire, Suggest,
Thank.
A common myth in communication is that listeners receive the same ______ all the time. -
(ANSWER)Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to
arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? -
(ANSWER)Suggest.
Once you determine how a customer wants to mail a package and have offered additional insurance,
what additional products may you suggest? - (ANSWER)Stamps, PO Boxes, money orders, packaging
supplies, greeting cards, passports.
What is the maximum weight for any package? - (ANSWER)70 lbx.
How do you determine the dimensions of a mailpiece? - (ANSWER)Combine the length plus girth.
What are the 5 processing categories? - (ANSWER)Letters, flats (large envelopes), machinable parcels
(SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - (ANSWER)Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - (ANSWER)130" for standard post only.
Oversize charges will apply for packages exceeding 108".
, USPS Sales & Services Associate Training Exam with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
When are balloon charges applied? - (ANSWER)Packages weighing less than 20 lbs that measure over
84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price category is it
charged? - (ANSWER)Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it charged? -
(ANSWER)Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - (ANSWER)20 lb rate.
When is DIM (dimensional) weight applied? - (ANSWER)Only for Priority packages which exceed 1 cubic
foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and __________. -
(ANSWER)Weight.
What is the only article that can possibly have a non-machinable surcharge? - (ANSWER)Letter.
If an article is too heavy, too large or too small it is ______________. - (ANSWER)Non-mailable.
How does knowing the products you sell benefit customers and the post office? - (ANSWER)Strengthens
communication skills, boosts enthusiasm, and assists in overcoming concerns.
Name some benefits of Priority Mail Express. - (ANSWER)Fastest shipping, guaranteed delivery, delivery
365 days per year (even Sundays and Holidays), no residential surcharges, no fuel charges, free tracking,
Verified Answers |Latest Version |Already Graded A+
Perception is - (ANSWER)Reality
What are our goals? - (ANSWER)Grow revenue, increase market share, develop lifetime customers.
What are some non-verbal communication cues? - (ANSWER)Body movement, facial expressions,
personal space.
The SSA shows communication is occurring when they ask the hazmat question? - (ANSWER)True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? -
(ANSWER)Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - (ANSWER)The value to the customer of the product features and
benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? - (ANSWER)The understanding of a customer's needs through the
use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? - (ANSWER)I need, I want, I'm looking
for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. - (ANSWER)Needs.
What is a need? - (ANSWER)A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________. - (ANSWER)A
successful sales transaction.
,USPS Sales & Services Associate Training Exam with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
What does G.I.S.T. stand for in the processing of engaging customers? - (ANSWER)Greet, Inquire, Suggest,
Thank.
A common myth in communication is that listeners receive the same ______ all the time. -
(ANSWER)Message.
If you ask a customer if they would like to send a package Priority Mail Express, which is guaranteed to
arrive tomorrow, with $100 insurance and tracking included.....what park of G.I.S.T. would this be? -
(ANSWER)Suggest.
Once you determine how a customer wants to mail a package and have offered additional insurance,
what additional products may you suggest? - (ANSWER)Stamps, PO Boxes, money orders, packaging
supplies, greeting cards, passports.
What is the maximum weight for any package? - (ANSWER)70 lbx.
How do you determine the dimensions of a mailpiece? - (ANSWER)Combine the length plus girth.
What are the 5 processing categories? - (ANSWER)Letters, flats (large envelopes), machinable parcels
(SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? - (ANSWER)Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - (ANSWER)130" for standard post only.
Oversize charges will apply for packages exceeding 108".
, USPS Sales & Services Associate Training Exam with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
When are balloon charges applied? - (ANSWER)Packages weighing less than 20 lbs that measure over
84" but not more than 108" (length + girth combined) that are shipped Priority mail zones 104 or
Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price category is it
charged? - (ANSWER)Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it charged? -
(ANSWER)Flat (large envelope).
What is a customer charged when a balloon surcharge applies? - (ANSWER)20 lb rate.
When is DIM (dimensional) weight applied? - (ANSWER)Only for Priority packages which exceed 1 cubic
foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and __________. -
(ANSWER)Weight.
What is the only article that can possibly have a non-machinable surcharge? - (ANSWER)Letter.
If an article is too heavy, too large or too small it is ______________. - (ANSWER)Non-mailable.
How does knowing the products you sell benefit customers and the post office? - (ANSWER)Strengthens
communication skills, boosts enthusiasm, and assists in overcoming concerns.
Name some benefits of Priority Mail Express. - (ANSWER)Fastest shipping, guaranteed delivery, delivery
365 days per year (even Sundays and Holidays), no residential surcharges, no fuel charges, free tracking,
