Cigna 2026 - Selling with Integrity
| all answers are 100% correct
Course
Cigna
1. What is the primary purpose of selling with integrity?
A. Maximize commissions at all costs
B. Ensure customers receive accurate information and appropriate products
C. Sell as many policies as possible
D. Close every sales opportunity
Answer: B
Explanation: Ethical sales focus on providing accurate information and recommending products
that meet the customer's needs.
2. If you are unsure about a plan benefit, you should:
A. Guess based on experience
B. Tell the customer it is probably covered
C. Verify the information before answering
D. Avoid answering
Answer: C
Explanation: Accurate information is essential for compliant and ethical sales.
3. Misrepresenting plan benefits is:
A. Acceptable if it increases sales
B. Allowed during enrollment periods
C. Prohibited
D. Recommended for competitive markets
Answer: C
, Explanation: Misrepresentation violates compliance requirements and company policy.
4. Ethical sales representatives should always:
A. Pressure customers into making immediate decisions
B. Respect customer choice
C. Hide plan limitations
D. Promise future benefits
Answer: B
Explanation: Customers should make informed decisions free from pressure.
5. Customer information should be:
A. Shared with coworkers freely
B. Protected according to privacy regulations
C. Posted in public workspaces
D. Used for personal marketing
Answer: B
Explanation: Privacy laws require safeguarding customer information.
6. If a customer asks a question you cannot answer, you should:
A. Invent an answer
B. Refer them to the appropriate resource
C. Ignore the question
D. Change the subject
Answer: B
Explanation: Directing customers to accurate information maintains trust.
| all answers are 100% correct
Course
Cigna
1. What is the primary purpose of selling with integrity?
A. Maximize commissions at all costs
B. Ensure customers receive accurate information and appropriate products
C. Sell as many policies as possible
D. Close every sales opportunity
Answer: B
Explanation: Ethical sales focus on providing accurate information and recommending products
that meet the customer's needs.
2. If you are unsure about a plan benefit, you should:
A. Guess based on experience
B. Tell the customer it is probably covered
C. Verify the information before answering
D. Avoid answering
Answer: C
Explanation: Accurate information is essential for compliant and ethical sales.
3. Misrepresenting plan benefits is:
A. Acceptable if it increases sales
B. Allowed during enrollment periods
C. Prohibited
D. Recommended for competitive markets
Answer: C
, Explanation: Misrepresentation violates compliance requirements and company policy.
4. Ethical sales representatives should always:
A. Pressure customers into making immediate decisions
B. Respect customer choice
C. Hide plan limitations
D. Promise future benefits
Answer: B
Explanation: Customers should make informed decisions free from pressure.
5. Customer information should be:
A. Shared with coworkers freely
B. Protected according to privacy regulations
C. Posted in public workspaces
D. Used for personal marketing
Answer: B
Explanation: Privacy laws require safeguarding customer information.
6. If a customer asks a question you cannot answer, you should:
A. Invent an answer
B. Refer them to the appropriate resource
C. Ignore the question
D. Change the subject
Answer: B
Explanation: Directing customers to accurate information maintains trust.
