WGU C215 Operations Management OA
Exam 2026/2027 – 300 Questions with
Verified Answers & Rationales (Objective
Assessment Test Bank)
Question 1
Which of the following best defines operations management?
A) The management of financial resources to maximize shareholder value
B) The design, operation, and improvement of the systems that create and deliver the
firm's primary products and services
C) The process of marketing and selling products to customers
D) The management of human resources to improve employee satisfaction
Answer: B - Operations management focuses on transforming inputs into outputs
(goods and services) efficiently and effectively. It encompasses the design, planning,
control, and improvement of production systems .
Question 2
Which of the following is a primary function of operations management?
A) Financial auditing
B) Supply chain management
C) Employee recruitment
D) Advertising campaigns
Answer: B - Supply chain management is a core component of operations
management, involving the coordination of materials, information, and finances from
suppliers to customers .
,Question 3
A company that uses minimal inventory and produces only what is needed when it is
needed is practicing which philosophy?
A) Just-in-Time (JIT)
B) Mass production
C) Batch processing
D) Continuous flow
Answer: A - Just-in-Time (JIT) is a philosophy designed to achieve high-volume
production through elimination of waste and continuous improvement, based on a
"pull" system rather than a "push" system .
Question 4
Which competitive priority focuses on delivering products or services faster than
competitors?
A) Cost
B) Quality
C) Speed
D) Flexibility
Answer: C - Speed (or delivery) as a competitive priority focuses on reducing lead times,
delivering products quickly, and responding rapidly to customer orders .
Question 5
Which of the following is an example of a service operation?
A) Automobile assembly line
B) Oil refinery
C) Hospital emergency room
D) Steel mill
Answer: C - A hospital emergency room provides a service rather than a tangible
product. Services are intangible, perishable, and often involve direct interaction with
customers .
,Question 6
Which of the following is a key performance indicator (KPI) in operations?
A) Return on investment (ROI)
B) On-time delivery
C) Earnings per share
D) Customer satisfaction score
Answer: B - On-time delivery is an operational KPI that measures supply chain and
production performance. ROI and EPS are financial metrics .
Question 7
The "triple bottom line" in operations management includes:
A) People, planet, profit
B) Price, quality, delivery
C) Speed, flexibility, cost
D) Input, process, output
Answer: A - The triple bottom line encompasses social (people), environmental (planet),
and financial (profit) responsibilities in operations management .
Question 8
Which of the following is NOT a characteristic of a service operation?
A) Intangible output
B) Simultaneous production and consumption
C) High customer interaction
D) Ability to store inventory
Answer: D - Services cannot be stored as inventory. They are intangible, produced and
consumed simultaneously, and typically involve high customer interaction .
, Question 9
Which competitive priority emphasizes offering a wide variety of products?
A) Cost
B) Quality
C) Delivery speed
D) Flexibility
Answer: D - Flexibility as a competitive priority refers to the ability to offer a wide
variety of products and adapt quickly to changes in customer preferences and demand .
Question 10
An operations manager is responsible for all of the following EXCEPT:
A) Process design
B) Capacity planning
C) Employee payroll processing
D) Quality management
Answer: C - Employee payroll processing is typically a human resources or accounting
function, not a core responsibility of operations management .
Question 11
The "voice of the customer" in operations management refers to:
A) Customer complaints only
B) Customer expectations and requirements
C) Employee feedback
D) Supplier input
Answer: B - The "voice of the customer" captures customer expectations, preferences,
and requirements to guide product and service design .
Question 12
Which of the following is an example of a good rather than a service?
Exam 2026/2027 – 300 Questions with
Verified Answers & Rationales (Objective
Assessment Test Bank)
Question 1
Which of the following best defines operations management?
A) The management of financial resources to maximize shareholder value
B) The design, operation, and improvement of the systems that create and deliver the
firm's primary products and services
C) The process of marketing and selling products to customers
D) The management of human resources to improve employee satisfaction
Answer: B - Operations management focuses on transforming inputs into outputs
(goods and services) efficiently and effectively. It encompasses the design, planning,
control, and improvement of production systems .
Question 2
Which of the following is a primary function of operations management?
A) Financial auditing
B) Supply chain management
C) Employee recruitment
D) Advertising campaigns
Answer: B - Supply chain management is a core component of operations
management, involving the coordination of materials, information, and finances from
suppliers to customers .
,Question 3
A company that uses minimal inventory and produces only what is needed when it is
needed is practicing which philosophy?
A) Just-in-Time (JIT)
B) Mass production
C) Batch processing
D) Continuous flow
Answer: A - Just-in-Time (JIT) is a philosophy designed to achieve high-volume
production through elimination of waste and continuous improvement, based on a
"pull" system rather than a "push" system .
Question 4
Which competitive priority focuses on delivering products or services faster than
competitors?
A) Cost
B) Quality
C) Speed
D) Flexibility
Answer: C - Speed (or delivery) as a competitive priority focuses on reducing lead times,
delivering products quickly, and responding rapidly to customer orders .
Question 5
Which of the following is an example of a service operation?
A) Automobile assembly line
B) Oil refinery
C) Hospital emergency room
D) Steel mill
Answer: C - A hospital emergency room provides a service rather than a tangible
product. Services are intangible, perishable, and often involve direct interaction with
customers .
,Question 6
Which of the following is a key performance indicator (KPI) in operations?
A) Return on investment (ROI)
B) On-time delivery
C) Earnings per share
D) Customer satisfaction score
Answer: B - On-time delivery is an operational KPI that measures supply chain and
production performance. ROI and EPS are financial metrics .
Question 7
The "triple bottom line" in operations management includes:
A) People, planet, profit
B) Price, quality, delivery
C) Speed, flexibility, cost
D) Input, process, output
Answer: A - The triple bottom line encompasses social (people), environmental (planet),
and financial (profit) responsibilities in operations management .
Question 8
Which of the following is NOT a characteristic of a service operation?
A) Intangible output
B) Simultaneous production and consumption
C) High customer interaction
D) Ability to store inventory
Answer: D - Services cannot be stored as inventory. They are intangible, produced and
consumed simultaneously, and typically involve high customer interaction .
, Question 9
Which competitive priority emphasizes offering a wide variety of products?
A) Cost
B) Quality
C) Delivery speed
D) Flexibility
Answer: D - Flexibility as a competitive priority refers to the ability to offer a wide
variety of products and adapt quickly to changes in customer preferences and demand .
Question 10
An operations manager is responsible for all of the following EXCEPT:
A) Process design
B) Capacity planning
C) Employee payroll processing
D) Quality management
Answer: C - Employee payroll processing is typically a human resources or accounting
function, not a core responsibility of operations management .
Question 11
The "voice of the customer" in operations management refers to:
A) Customer complaints only
B) Customer expectations and requirements
C) Employee feedback
D) Supplier input
Answer: B - The "voice of the customer" captures customer expectations, preferences,
and requirements to guide product and service design .
Question 12
Which of the following is an example of a good rather than a service?
