Test Questions with Solutions.
3 purposes of communication - Answer 1. Entertain
2. Inform
3. Persuade
audience - Answer to whom you speak or write
the importance of knowing your audience - Answer so you can present things that pertain to
them
outline - Answer a diagram that shows how your communication will be organized
FOCUS - Answer Focused
Organized
Clear
Understanding
Supported
6 vital communication skills when speaking and/or writing - Answer 1. Be clear
2. Use familiar words
3. Eliminate Clutter
4. Stay Active
5. Put statements in positive form
6. Use parallel structure
be clear - Answer Make your meaning clear by using definite, specific, concrete language
use familiar words - Answer Use a familiar word unless a $10 word is needed
eliminate clutter - Answer Omit needless work
stay active - Answer With an active voice, the subject is doing the action
, use parallel structure - Answer Be consistent
the main goal of written communication - Answer To share meaning, and, in doing so, inform,
persuade or entertain
Brainstorm when preparing - Answer brainstorming is a good way to collect ideas
Argument - Answer 1. Reasons given in proof or rebuttal
2. A statement offered in explanation or justification
the purpose of a topic sentence - Answer a topic sentence introduces the main idea of a
paragraph
the importance of having a strong beginning to an essay or speech - Answer To really grab
the reader with an unexpected or dramatic scenario or story
The thesis statement - Answer The essay's main idea
transitional words - Answer help connect your main points so that your essay flows easily
from one point to the next
objection - Answer anticipating the most likely point of disagreement and use the
opportunity to provide additional support for your thesis.
anticipating an objection and refuting it shows ____ - Answer excellence and respect
the function of the conclusion - Answer You reiterate your thesis but use different words
the purpose of staff study - Answer The staff study provides a professional format for
presenting concerns and solutions
the sections required in a staff study - Answer 1. Consider your audience
2. State the problem
3. Analyze the entire problem
4. Gather data
5. Identify the facts
6. Identify assumptions