WGU C215 Operations Management PVDC Exam
Q&A 2026 Update
Which quality tool should the company use to focus on correcting this particular issue? -
checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - Review and recommend product
changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in
an organization? - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - mean
What do assignable causes of variation indicate? - Equipment was found out of control
Which definition is used for quality evaluates how well a product performs its intended
function? - Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - ISO 9000
, A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which continuous improvement method does Cpk measure? - How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
Capacity utilization
Which two statements are true about effective capacity? - An effective capacity
maintains a minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - When the average unit
cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - proximity to customers
Q&A 2026 Update
Which quality tool should the company use to focus on correcting this particular issue? -
checklist
Which quality control tool should be used to monitor the current status or end result of a
process? - Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays in
the total quality management (TQM) process? - Review and recommend product
changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all functions in
an organization? - To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - mean
What do assignable causes of variation indicate? - Equipment was found out of control
Which definition is used for quality evaluates how well a product performs its intended
function? - Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - ISO 9000
, A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which continuous improvement method does Cpk measure? - How close one is to a
target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - Proximity to
customers
What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
Capacity utilization
Which two statements are true about effective capacity? - An effective capacity
maintains a minimum output rate under normal conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - When the average unit
cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a
location analysis? - proximity to sources of supply
site considerations
What is a major factor in the decision to locate a business near its primary market
territory? - proximity to customers
