ACSA NCSO Exam Questions and Correct
Answers| Latest Update
(ATP) Define the term Audit? - CORRECT ANSWER: An evaluation of an organization's
health and safety management system against an approved standard.
(ATP) Define the term auditor? - CORRECT ANSWER: An individual certified by a
Certifying Partner to conduct health and safety audits.
(ATP) Describe how observations verify documentation and interview results? -
CORRECT ANSWER: Observations verify that activities noted in the documentations
are taking place and confirm answers heard in interviews.
(ATP) Describe the Nine (9) steps in the audit process in the correct order? -
CORRECT ANSWER: Pre-Audit Preparations.
Pre-Audit Meeting.
Site Familiarization.
Documentation Review.
Interviews.
Observations.
Post-Audit Meeting.
Writing the Report.
Quality Assurance.
(ATP) Describe what should be included in the pre-audit meeting agenda? - CORRECT
ANSWER: Purpose of the audit.
Audit process.
Expected outcomes.
Wrap-up meeting.
Confidentiality of process.
Auditor ethics.
Auditor schedule.
(ATP) Differentiate between field and validation notes? - CORRECT ANSWER: Field
Notes - give the auditor info to write comments and score each question.
Validation Notes - give employer context for the score.
(ATP) Identify Four common types of COR audits? - CORRECT ANSWER: Baseline.
Auditor Qualifications.
COR Maintenance.
COR Certification.
,(ATP) Identify the 10 elements of the ACSA audit tool? - CORRECT ANSWER:
Management Commitment.
Public, Visitor, and Contracted Employers.
HSC / HSR.
Training.
Hazards Assessment.
Hazard Control.
Inspection & Maintenance.
Emergency Response.
Investigations.
Program Administration.
(ATP) Identify validation note criteria? - CORRECT ANSWER: Answer the audit
question.
Justify the points awarded or withheld.
Identify the validation technique used.
Be professional in style and content.
Give at least one company-specific example.
(ATP) List four Audit Methods? - CORRECT ANSWER: Limited Scope.
Action Plan.
Multiple Account Audit.
Team Audit.
(ATP) List the four levels of employees that must be interviewed for an audit? -
CORRECT ANSWER: Senior Managers
Managers
Supervisors
Workers
(ATP) List the steps in the ACSA quality assurance process? - CORRECT ANSWER:
The auditor completes the audit submission checklist.
The ACSA confirms standards have been met.
The auditor amends the audit and resubmits audit if required.
(ATP) List the Three criteria for a suggestion for improvement (SFI)? - CORRECT
ANSWER: They must state what was missing in relations to an audit question.
They must offer a suggestion on how to address the deficiency.
They must state why fixing the deficiency is important to the HSMS.
(ATP) List the Three validation techniques when performing an Audit? - CORRECT
ANSWER: Documentation
Interviews
Observations
,(ATP) Name Five Key roles & responsibilities for auditors? - CORRECT ANSWER:
Send a documentation list to the company.
Take field notes throughout the audit process.
Adhere to the Code of Ethics.
Communicate findings to the Employer.
Be an impartial observer.
Prepare for the audit.
Respect the authority of company supervisors.
(ATP) State the purpose of auditing? - CORRECT ANSWER: To find HSMS strengths
and opportunities for continual improvement.
(ATP) State the scoring requirements for audit certification? - CORRECT ANSWER: For
COR certification audits, the audit must have a minimum score of 80% overall with no
les than 50% in each section.
For Cor maintenance years, the audit must score 60%
(ATP) When conducting interviews during an audit. What can help you become an
active listener? - CORRECT ANSWER: Make eye contact.
Paraphrase.
Respond appropriately.
Ask questions.
(C&E) Define Bias? - CORRECT ANSWER: It is the tendency to be either in favour of or
opposed to something.
(C&E) Define perception? - CORRECT ANSWER: Is the way people interpret their
surroundings. It is what your mental impression of what you see and hear.
(C&E) Explain what Expectancy Theory is? - CORRECT ANSWER: It is where people
must trust that their efforts and good performance will lead to the expected reward.
(C&E) Identify the four factors involved in active listening? - CORRECT ANSWER:
Make eye contact
Avoid interrupting
Paraphrase
Ask questions
(C&E) Identify the three ethical principles and their main focus? - CORRECT ANSWER:
Utilitarianism - the right things to do is what provides the greatest benefit to the greatest
number of those affected.
Right-Based - do what is right for each other.
Duty-Based - Always act in accordance with your duties.
(C&E) Identify three external sources of help? - CORRECT ANSWER: OHS or WCB
, Safety Professionals within network
Thise outside the HSE profession
(C&E) Identify three internal sources for help? - CORRECT ANSWER: Managers
Supervisors
Peers
Workers
(C&E) In regards to Communication and Ethics describe the four types of duty? -
CORRECT ANSWER: Legal
Professional
Organizational
Personal
(C&E) List four ways to verify that a message was received an intended? - CORRECT
ANSWER: Quizzing
Observing
Teaching/training
Demonstrate
(C&E) List the three types of channels to convey a message. State the one channel
highest on the hierarchy of richness? - CORRECT ANSWER: Face to face (highest)
Telephone
Electronic
(C&E) List three factors that shape how an audience receives a message? - CORRECT
ANSWER: Eye contact
Tone
Volume
Context
Environment
Appearance of speaker
Proximity
Facial expressions
etc.
(C&E) Name five negative effect of unresolved conflict? - CORRECT ANSWER:
Increased Irritability
Increased Disorganization
Increased Absenteeism
Decreased Productivity
Decreased Employee Engagement
Increased Employee Turnover
Increased Violence in Workplace
(C&E) Name the three common perception errors? - CORRECT ANSWER: Halo effect
Answers| Latest Update
(ATP) Define the term Audit? - CORRECT ANSWER: An evaluation of an organization's
health and safety management system against an approved standard.
(ATP) Define the term auditor? - CORRECT ANSWER: An individual certified by a
Certifying Partner to conduct health and safety audits.
(ATP) Describe how observations verify documentation and interview results? -
CORRECT ANSWER: Observations verify that activities noted in the documentations
are taking place and confirm answers heard in interviews.
(ATP) Describe the Nine (9) steps in the audit process in the correct order? -
CORRECT ANSWER: Pre-Audit Preparations.
Pre-Audit Meeting.
Site Familiarization.
Documentation Review.
Interviews.
Observations.
Post-Audit Meeting.
Writing the Report.
Quality Assurance.
(ATP) Describe what should be included in the pre-audit meeting agenda? - CORRECT
ANSWER: Purpose of the audit.
Audit process.
Expected outcomes.
Wrap-up meeting.
Confidentiality of process.
Auditor ethics.
Auditor schedule.
(ATP) Differentiate between field and validation notes? - CORRECT ANSWER: Field
Notes - give the auditor info to write comments and score each question.
Validation Notes - give employer context for the score.
(ATP) Identify Four common types of COR audits? - CORRECT ANSWER: Baseline.
Auditor Qualifications.
COR Maintenance.
COR Certification.
,(ATP) Identify the 10 elements of the ACSA audit tool? - CORRECT ANSWER:
Management Commitment.
Public, Visitor, and Contracted Employers.
HSC / HSR.
Training.
Hazards Assessment.
Hazard Control.
Inspection & Maintenance.
Emergency Response.
Investigations.
Program Administration.
(ATP) Identify validation note criteria? - CORRECT ANSWER: Answer the audit
question.
Justify the points awarded or withheld.
Identify the validation technique used.
Be professional in style and content.
Give at least one company-specific example.
(ATP) List four Audit Methods? - CORRECT ANSWER: Limited Scope.
Action Plan.
Multiple Account Audit.
Team Audit.
(ATP) List the four levels of employees that must be interviewed for an audit? -
CORRECT ANSWER: Senior Managers
Managers
Supervisors
Workers
(ATP) List the steps in the ACSA quality assurance process? - CORRECT ANSWER:
The auditor completes the audit submission checklist.
The ACSA confirms standards have been met.
The auditor amends the audit and resubmits audit if required.
(ATP) List the Three criteria for a suggestion for improvement (SFI)? - CORRECT
ANSWER: They must state what was missing in relations to an audit question.
They must offer a suggestion on how to address the deficiency.
They must state why fixing the deficiency is important to the HSMS.
(ATP) List the Three validation techniques when performing an Audit? - CORRECT
ANSWER: Documentation
Interviews
Observations
,(ATP) Name Five Key roles & responsibilities for auditors? - CORRECT ANSWER:
Send a documentation list to the company.
Take field notes throughout the audit process.
Adhere to the Code of Ethics.
Communicate findings to the Employer.
Be an impartial observer.
Prepare for the audit.
Respect the authority of company supervisors.
(ATP) State the purpose of auditing? - CORRECT ANSWER: To find HSMS strengths
and opportunities for continual improvement.
(ATP) State the scoring requirements for audit certification? - CORRECT ANSWER: For
COR certification audits, the audit must have a minimum score of 80% overall with no
les than 50% in each section.
For Cor maintenance years, the audit must score 60%
(ATP) When conducting interviews during an audit. What can help you become an
active listener? - CORRECT ANSWER: Make eye contact.
Paraphrase.
Respond appropriately.
Ask questions.
(C&E) Define Bias? - CORRECT ANSWER: It is the tendency to be either in favour of or
opposed to something.
(C&E) Define perception? - CORRECT ANSWER: Is the way people interpret their
surroundings. It is what your mental impression of what you see and hear.
(C&E) Explain what Expectancy Theory is? - CORRECT ANSWER: It is where people
must trust that their efforts and good performance will lead to the expected reward.
(C&E) Identify the four factors involved in active listening? - CORRECT ANSWER:
Make eye contact
Avoid interrupting
Paraphrase
Ask questions
(C&E) Identify the three ethical principles and their main focus? - CORRECT ANSWER:
Utilitarianism - the right things to do is what provides the greatest benefit to the greatest
number of those affected.
Right-Based - do what is right for each other.
Duty-Based - Always act in accordance with your duties.
(C&E) Identify three external sources of help? - CORRECT ANSWER: OHS or WCB
, Safety Professionals within network
Thise outside the HSE profession
(C&E) Identify three internal sources for help? - CORRECT ANSWER: Managers
Supervisors
Peers
Workers
(C&E) In regards to Communication and Ethics describe the four types of duty? -
CORRECT ANSWER: Legal
Professional
Organizational
Personal
(C&E) List four ways to verify that a message was received an intended? - CORRECT
ANSWER: Quizzing
Observing
Teaching/training
Demonstrate
(C&E) List the three types of channels to convey a message. State the one channel
highest on the hierarchy of richness? - CORRECT ANSWER: Face to face (highest)
Telephone
Electronic
(C&E) List three factors that shape how an audience receives a message? - CORRECT
ANSWER: Eye contact
Tone
Volume
Context
Environment
Appearance of speaker
Proximity
Facial expressions
etc.
(C&E) Name five negative effect of unresolved conflict? - CORRECT ANSWER:
Increased Irritability
Increased Disorganization
Increased Absenteeism
Decreased Productivity
Decreased Employee Engagement
Increased Employee Turnover
Increased Violence in Workplace
(C&E) Name the three common perception errors? - CORRECT ANSWER: Halo effect
