SPC 3301 EXAM 2 QUESTIONS WITH VERIFIED ANSWERS
Correct
Incorrect 00
1 of 98
Definition
All parts of the system rely on one another
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Depth Love
Triangulation Interdependence
Don't know?
2 of 98
Definition
,- Interdependent People
- Belief or Perception
- Incompatible Goals
- Natural & Inevitable
- Constructive or Deconstructive
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Characteristics and Types of
Lack of Training/Bad Habits
Interpersonal Conflict
Evaluation vs. Description Communication Patterns in Conflict
Don't know?
3 of 98
Definition
Ongoing paradoxes creating a feeling of no escape or resolution.
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Calibration/Homeostasis Wholeness
Double Binds Self-Disclosure Adheres To Rules
, Don't know?
4 of 98
Definition
The transfer of emotions from one person to another (e.g., one
person's mood affects the group's mood) - like the freeze tag (ig)
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Emotional Contagion Emotional Empathy
Emotional Labor Emotional Dissonance
Don't know?
5 of 98
Definition
Nonverbal or short verbal cues (e.g., "really??", eye contact) that
encourage the speaker.
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Dialogue Enhancers Emotional Contagion
, Emotion At Work Surface Listening
Don't know?
6 of 98
Definition
Feeling what the other person feels.
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Associative Empathy Explorative Empathy
Affective Empathy Somatic Empathy
Don't know?
7 of 98
Definition
- Talk to me as an equal. You avoid using your title, education, or
experience to talk down to the other person or make them feel less
intelligent.
- Defensive (Superiority): "As your manager, I know this is the only
correct way to do it."
Correct
Incorrect 00
1 of 98
Definition
All parts of the system rely on one another
Give this one a try later!
Depth Love
Triangulation Interdependence
Don't know?
2 of 98
Definition
,- Interdependent People
- Belief or Perception
- Incompatible Goals
- Natural & Inevitable
- Constructive or Deconstructive
Give this one a try later!
Characteristics and Types of
Lack of Training/Bad Habits
Interpersonal Conflict
Evaluation vs. Description Communication Patterns in Conflict
Don't know?
3 of 98
Definition
Ongoing paradoxes creating a feeling of no escape or resolution.
Give this one a try later!
Calibration/Homeostasis Wholeness
Double Binds Self-Disclosure Adheres To Rules
, Don't know?
4 of 98
Definition
The transfer of emotions from one person to another (e.g., one
person's mood affects the group's mood) - like the freeze tag (ig)
Give this one a try later!
Emotional Contagion Emotional Empathy
Emotional Labor Emotional Dissonance
Don't know?
5 of 98
Definition
Nonverbal or short verbal cues (e.g., "really??", eye contact) that
encourage the speaker.
Give this one a try later!
Dialogue Enhancers Emotional Contagion
, Emotion At Work Surface Listening
Don't know?
6 of 98
Definition
Feeling what the other person feels.
Give this one a try later!
Associative Empathy Explorative Empathy
Affective Empathy Somatic Empathy
Don't know?
7 of 98
Definition
- Talk to me as an equal. You avoid using your title, education, or
experience to talk down to the other person or make them feel less
intelligent.
- Defensive (Superiority): "As your manager, I know this is the only
correct way to do it."
