HRM 300 EXAM 1 VERIFIED STUDY GUIDE
Organizational behavior - Answers - The systematic study and application of knowledge
about how individuals and groups act within the organizations in which they work
Organization - Answers - 2+ people united in purpose
Organizational culture - Answers - A system of shared assumptions, values, and
artifacts that show people what is appropriate and inappropriate behavior; closely linked
to organizational design
Three levels of OC - Answers - Artifacts, values, assumptions
Artifacts - Answers - Symbols of culture in physical and social work environment
Assumptions - Answers - Deeply held beliefs that guide behavior and tell members of
an organization how to perceive and think about things.
Espoused values - Answers - What members say they value
Enacted values - Answers - Reflected in the way individuals actually behave
Examples of artifacts - Answers - Mission statements, stories, rituals, rules & policies,
physical layout
Why does OC matter? - Answers - An Organization's culture may be one of its strongest
assets or its biggest liability
OC is an effective control mechanism dictating employee behavior
Culture, or shared values within the organization may be related to increased
performance
Organizations which have a rare and hard to imitate culture may enjoy a competitive
advantage
Strong culture - Answers - a consensus on values that drive the company with an
intensity that is recognizable even to outsiders
How does strong culture facilitate performance? - Answers - characterized by goal
alignment
creates high levels of motivation because of shared values
provides control without the oppressive effects of bureaucracy
Competing Values Framework - Answers - Clan, Adhocracy, Hierarchy, Market
Organizational behavior - Answers - The systematic study and application of knowledge
about how individuals and groups act within the organizations in which they work
Organization - Answers - 2+ people united in purpose
Organizational culture - Answers - A system of shared assumptions, values, and
artifacts that show people what is appropriate and inappropriate behavior; closely linked
to organizational design
Three levels of OC - Answers - Artifacts, values, assumptions
Artifacts - Answers - Symbols of culture in physical and social work environment
Assumptions - Answers - Deeply held beliefs that guide behavior and tell members of
an organization how to perceive and think about things.
Espoused values - Answers - What members say they value
Enacted values - Answers - Reflected in the way individuals actually behave
Examples of artifacts - Answers - Mission statements, stories, rituals, rules & policies,
physical layout
Why does OC matter? - Answers - An Organization's culture may be one of its strongest
assets or its biggest liability
OC is an effective control mechanism dictating employee behavior
Culture, or shared values within the organization may be related to increased
performance
Organizations which have a rare and hard to imitate culture may enjoy a competitive
advantage
Strong culture - Answers - a consensus on values that drive the company with an
intensity that is recognizable even to outsiders
How does strong culture facilitate performance? - Answers - characterized by goal
alignment
creates high levels of motivation because of shared values
provides control without the oppressive effects of bureaucracy
Competing Values Framework - Answers - Clan, Adhocracy, Hierarchy, Market
