HRM 300 - EXAM 1 CASE STUDIES
Zappos Case Study - Answers - - if you get the culture right, everything else will fall into
place
- Holacracy: decentralized management, allow teams to form on their own to increase
productivity
- customers first
Nick Swinmurn - Answers - -Founder of Zappos
Hsieh - Answers - -Investor and Co-CEO of Zappos by 2001
Lin - Answers - -Hsieh's business partner.
-Investor to Zappos
-CFO
Craig Adkins - Answers - -VP of services and operations
Gen Y Case Study - Answers - -Dispute between manager and employee.
-Shows how discordant different generations can be with each other.
Josh Lewis - Answers - -Gen Y marketing associate at Rising Entertainment
-Hates being stuck in his position.
-Believes his manager is out of touch.
Sarah Bennett - Answers - -Marketing Chief
-Wishes she was in a more creative role but understands she's what the company
needs.
-Believes her Gen Y subordinate is lazy.
Sam Smithstone - Answers - -CEO of Rising Entertainment.
-Meets with Gen Y employee and likes his ideas.
Alex Montana Case Study - Answers - -Longtime worker at ESH Manufacturing.
-Offered job to be Global VP.
-Has a struggling daughter and wife and cannot decide what to do.
Alex Montana - Answers - -Young Worker in ESH Manufacturing.
-Worked his way to his position.
-Well respected within the company.
Frank Durnell - Answers - -Former COO of ESH Manufacturing who left the company.
Zappos Case Study - Answers - - if you get the culture right, everything else will fall into
place
- Holacracy: decentralized management, allow teams to form on their own to increase
productivity
- customers first
Nick Swinmurn - Answers - -Founder of Zappos
Hsieh - Answers - -Investor and Co-CEO of Zappos by 2001
Lin - Answers - -Hsieh's business partner.
-Investor to Zappos
-CFO
Craig Adkins - Answers - -VP of services and operations
Gen Y Case Study - Answers - -Dispute between manager and employee.
-Shows how discordant different generations can be with each other.
Josh Lewis - Answers - -Gen Y marketing associate at Rising Entertainment
-Hates being stuck in his position.
-Believes his manager is out of touch.
Sarah Bennett - Answers - -Marketing Chief
-Wishes she was in a more creative role but understands she's what the company
needs.
-Believes her Gen Y subordinate is lazy.
Sam Smithstone - Answers - -CEO of Rising Entertainment.
-Meets with Gen Y employee and likes his ideas.
Alex Montana Case Study - Answers - -Longtime worker at ESH Manufacturing.
-Offered job to be Global VP.
-Has a struggling daughter and wife and cannot decide what to do.
Alex Montana - Answers - -Young Worker in ESH Manufacturing.
-Worked his way to his position.
-Well respected within the company.
Frank Durnell - Answers - -Former COO of ESH Manufacturing who left the company.
