HRM 300 TEST 1 QUESTIONS WITH VERIFIED
ANSWERS
Organization - Answers - An organized body of people with a particular purpose
Organizational Effectiveness (OE) - Answers - The efficiency at which a group or
association is able to meet its objectives and goals
Organizational behavior (OB) - Answers - The systematic study and application of
knowledge about how individuals and groups act within organizations where they work
Organizational development (OD) - Answers - The analysis, theory, practice, and
implementation of planned, systematic change in attitudes, beliefs, culture, skills, and
abilities of an organization
Organizational change (OC) - Answers - Process in which an organization changes its
culture, strategies, operational methods, technologies, or culture to affect change AND
the effects of these changes on organizations
First level of analysis - Answers - Individual: the managers personality itself
Second level of analysis - Answers - Group: how are given managers personally affect
the team
Third level of analysis - Answers - Organization: how the organization's culture affects
the managers behavior
Survey - Answers - One of the primary methods for collecting info for OB research. Can
include basic Q&A
Field study - Answers - Conducted with an actual organization. Can involve serving
employees, experimental design, or observation
Laboratory study - Answers - Consists of manipulation groups and control groups. Can
often help determine casual rather than correlational relationships
Case study - Answers - In-depth description of a single company/industry, usually
involves great deal of detail
Meta-analysis - Answers - Technique used to summarize what other researchers have
found on a given topic. Variables from several studies are weighed and analyzed to
determine if affect holds or not
, Holon - Answers - Koestier used this to refer to a whole entity that is also a part of a
bigger entity. Implies that therapists must consider the needs, make-up, and motives of
the individual as well as the interaction of individuals and groups within the larger group
such as family units.
The four steps of emotional intelligence - Answers - Self-awareness, self management,
social awareness/empathy, relationship management
Culture - Answers - Refers to values, beliefs, and customs that exist in a society
diversity - Answers - The way in which people are similar to or different from each other
Inclusion - Answers - The degree to which individuals can bring the aspects of
themselves that make them unique while also being treated as insiders
Benefits of diversity - Answers - -higher creativity in decision making
-better understanding and service of customers
-more satisfied workforce
-higher stock prices
-lower litigation expenses
-higher company performance
Similarity - attraction phenomenon - Answers - The tendency to be more attracted to
individuals who are similar to us
Deep level diversity - Answers - differences in values, personality, and beliefs that
become progressively more important for determining similarity as people get to know
one another better
Surface level diversity - Answers - differences such as age, sex, race/ethnicity, and
physical disabilities that are observable, typically unchangeable, and easy to measure
Faultline - Answers - And attribute along which age group is split into subgroups
Stereotypes - Answers - Generalizations about a particular group of people
Glass ceiling - Answers - Qualify employees are prevented from advancing to higher
level positions due to factors such as discrimination
Glass Cliff - Answers - Tendency of women to be promoted to leadership positions in
poor performing, struggling firms
Cultural intelligence - Answers - The capability to understand how a person's culture
background influences behavior
Ethnocentrism - Answers - The belief that one's own culture is superior to other cultures
ANSWERS
Organization - Answers - An organized body of people with a particular purpose
Organizational Effectiveness (OE) - Answers - The efficiency at which a group or
association is able to meet its objectives and goals
Organizational behavior (OB) - Answers - The systematic study and application of
knowledge about how individuals and groups act within organizations where they work
Organizational development (OD) - Answers - The analysis, theory, practice, and
implementation of planned, systematic change in attitudes, beliefs, culture, skills, and
abilities of an organization
Organizational change (OC) - Answers - Process in which an organization changes its
culture, strategies, operational methods, technologies, or culture to affect change AND
the effects of these changes on organizations
First level of analysis - Answers - Individual: the managers personality itself
Second level of analysis - Answers - Group: how are given managers personally affect
the team
Third level of analysis - Answers - Organization: how the organization's culture affects
the managers behavior
Survey - Answers - One of the primary methods for collecting info for OB research. Can
include basic Q&A
Field study - Answers - Conducted with an actual organization. Can involve serving
employees, experimental design, or observation
Laboratory study - Answers - Consists of manipulation groups and control groups. Can
often help determine casual rather than correlational relationships
Case study - Answers - In-depth description of a single company/industry, usually
involves great deal of detail
Meta-analysis - Answers - Technique used to summarize what other researchers have
found on a given topic. Variables from several studies are weighed and analyzed to
determine if affect holds or not
, Holon - Answers - Koestier used this to refer to a whole entity that is also a part of a
bigger entity. Implies that therapists must consider the needs, make-up, and motives of
the individual as well as the interaction of individuals and groups within the larger group
such as family units.
The four steps of emotional intelligence - Answers - Self-awareness, self management,
social awareness/empathy, relationship management
Culture - Answers - Refers to values, beliefs, and customs that exist in a society
diversity - Answers - The way in which people are similar to or different from each other
Inclusion - Answers - The degree to which individuals can bring the aspects of
themselves that make them unique while also being treated as insiders
Benefits of diversity - Answers - -higher creativity in decision making
-better understanding and service of customers
-more satisfied workforce
-higher stock prices
-lower litigation expenses
-higher company performance
Similarity - attraction phenomenon - Answers - The tendency to be more attracted to
individuals who are similar to us
Deep level diversity - Answers - differences in values, personality, and beliefs that
become progressively more important for determining similarity as people get to know
one another better
Surface level diversity - Answers - differences such as age, sex, race/ethnicity, and
physical disabilities that are observable, typically unchangeable, and easy to measure
Faultline - Answers - And attribute along which age group is split into subgroups
Stereotypes - Answers - Generalizations about a particular group of people
Glass ceiling - Answers - Qualify employees are prevented from advancing to higher
level positions due to factors such as discrimination
Glass Cliff - Answers - Tendency of women to be promoted to leadership positions in
poor performing, struggling firms
Cultural intelligence - Answers - The capability to understand how a person's culture
background influences behavior
Ethnocentrism - Answers - The belief that one's own culture is superior to other cultures
