HRM 300 FINAL EXAM VERIFIED STUDY GUIDE
Communication - Answers - The sharing of information between two or more people to
achieve a common understanding about an object or situation
Encoding - Answers - The process whereby a sender translates the information he or
she wishes to send in a message
Communication medium or communication channel - Answers - The manner in which a
message is conveyed
Decoding - Answers - The process whereby a receiver perceives a sent message and
interprets its meaning
Feedback - Answers - The process whereby a receiver encodes the message received
and sends it or a response to it back to the original sender
Interpersonal Communication - Answers - Direct verbal or nonverbal interaction
between two or more active participants
Formal Communication - Answers - Communication that follows the formal structure of
the organization (e.g., superior to subordinate) and entails organizationally sanctioned
information.
Informal Communication - Answers - communication that involves spontaneous
interaction between two or more people outside the formal organization structure
Rumors - Answers - unsubstantiated information of universal interest
Gossip - Answers - information that is presumed to be factual and is communicated in
private or intimate settings
Communication styles - Answers - Expressiveness - the amount of vividness of a
person's communication (verboseness, conversational dominance, humor,
unpretentiousness)
Preciseness - the care that is put into communication (thoughtfulness, substantiveness,
structuredness, and conciseness)
Verbal aggressiveness - degree to which personal opinions and positions are advocated
(Authoritarianism, derogatoriness, angriness, unsupportiveness)
Questioning orientation - curiosity is emphasized (inquisitiveness, unconventionality,
argumentativeness, philosophicalness)
Emotionality - stress or sadness in communication (worrisomeness, tension,
sentimentality, defensiveness)
, Impression management - calculated guardedness (charm, inscrutableness,
ingratiation, concealment)
Richness in communication - Answers - Immediate feedback
Multiple cues
Use of natural language (not numbers)
Personal focus
Face to face
Nonverbal communication - Answers - Communication that takes place without using
spoken or written language, such as communication through facial expressions and
body language
Sparse networks - Answers - A communication network in which most or all network
members communicate with only a few other members
Dense networks - Answers - a communication network in which most or all network
members communicate with many other members
Centralized network - Answers - Communication network in which employees one or a
few network members dominate communications
Decentralized networks - Answers - A communication network in which no single
network member dominates communications.
Sparse and centralized - Answers - Simple tasks - efficiency, speed, and accuracy
Dense network with centralized - Answers - More effective for complex tasks - tend to
be most effective
Downward communication - Answers - communication that flows from superiors to
subordinates
Upward communication - Answers - communication that flows from subordinates to
superiors
Horizontal communication - Answers - communication that takes place between and
among people at the same level
Cultural fluency - Answers - the ability to identify, understand, and apply cultural
differences that influence communication
Communication audit - Answers - An analysis of an organization's internal and external
communication designed to assess communication practices and capabilities and to
determine needs.
Communication - Answers - The sharing of information between two or more people to
achieve a common understanding about an object or situation
Encoding - Answers - The process whereby a sender translates the information he or
she wishes to send in a message
Communication medium or communication channel - Answers - The manner in which a
message is conveyed
Decoding - Answers - The process whereby a receiver perceives a sent message and
interprets its meaning
Feedback - Answers - The process whereby a receiver encodes the message received
and sends it or a response to it back to the original sender
Interpersonal Communication - Answers - Direct verbal or nonverbal interaction
between two or more active participants
Formal Communication - Answers - Communication that follows the formal structure of
the organization (e.g., superior to subordinate) and entails organizationally sanctioned
information.
Informal Communication - Answers - communication that involves spontaneous
interaction between two or more people outside the formal organization structure
Rumors - Answers - unsubstantiated information of universal interest
Gossip - Answers - information that is presumed to be factual and is communicated in
private or intimate settings
Communication styles - Answers - Expressiveness - the amount of vividness of a
person's communication (verboseness, conversational dominance, humor,
unpretentiousness)
Preciseness - the care that is put into communication (thoughtfulness, substantiveness,
structuredness, and conciseness)
Verbal aggressiveness - degree to which personal opinions and positions are advocated
(Authoritarianism, derogatoriness, angriness, unsupportiveness)
Questioning orientation - curiosity is emphasized (inquisitiveness, unconventionality,
argumentativeness, philosophicalness)
Emotionality - stress or sadness in communication (worrisomeness, tension,
sentimentality, defensiveness)
, Impression management - calculated guardedness (charm, inscrutableness,
ingratiation, concealment)
Richness in communication - Answers - Immediate feedback
Multiple cues
Use of natural language (not numbers)
Personal focus
Face to face
Nonverbal communication - Answers - Communication that takes place without using
spoken or written language, such as communication through facial expressions and
body language
Sparse networks - Answers - A communication network in which most or all network
members communicate with only a few other members
Dense networks - Answers - a communication network in which most or all network
members communicate with many other members
Centralized network - Answers - Communication network in which employees one or a
few network members dominate communications
Decentralized networks - Answers - A communication network in which no single
network member dominates communications.
Sparse and centralized - Answers - Simple tasks - efficiency, speed, and accuracy
Dense network with centralized - Answers - More effective for complex tasks - tend to
be most effective
Downward communication - Answers - communication that flows from superiors to
subordinates
Upward communication - Answers - communication that flows from subordinates to
superiors
Horizontal communication - Answers - communication that takes place between and
among people at the same level
Cultural fluency - Answers - the ability to identify, understand, and apply cultural
differences that influence communication
Communication audit - Answers - An analysis of an organization's internal and external
communication designed to assess communication practices and capabilities and to
determine needs.
