HRM 300 FINAL EXAM QUESTIONS WITH VERIFIED
ANSWERS
Describe the fundamental communication process - Answers - The sender must encode
the message first & send to the receiver through a communication medium.
The receiver must then decode the message & send feedback to the original sender
Encoding - Answers - involves translating info into a message or signal
Feedback - Answers - the receiver encodes the message received & sends it or a
response back to the original sender
what is communication that includes feedback called? - Answers - two-way
communication
which of the following is NOT a component of the comm. process?
A) feedback
B) encoding
C) comm. network
D) comm. channel
E) decoding - Answers - C) comm. network
_______ involves translating info into a message or signal
A) decoding
B) one way comm.
C) encoding
D) feedback - Answers - C) encoding
True/false: managers spend about 30% of their time @ work communicating - Answers
- false
True/false: the fundamental purposes of comm. in an org are to provide info &
instructions, to influence others & to integrate activites - Answers - true
True/false: to send a message the sender must first encode it - Answers - true
what are the two primary levels that comm. occurs? - Answers - interpersonal &
organizational
interpersonal communication - Answers - -involves a direct verbal or nonverbal
interaction between two or more active participants
-can be formal or informal
-can be based on a number of different styles
-can be channeled through numerous media & technologies
,formal communication - Answers - follows the formal structure of the org & entails
organizational sanctioned info
what is the drawback to formal communication? - Answers - it can be slow
informal communication - Answers - involves spontaneous interaction between two or
more ppl outside the formal org structure.
Example: comm. between peers on their coffee break
what is the downside to informal communication? - Answers - Rumors & gossip
why do ppl create & communicate rumors? - Answers - to deal with uncertainty
what problems does gossip cause an org? - Answers - Reduces focus on work
Ruins reputations
Creates stress
Sometimes leads to legal problems
Why do ppl engage in gossip? - Answers - To gain power or friendships
Enhance their own ego
what are managers advised to do,to avoid rumors? - Answers - provide honest, open &
clear info in times of uncertainty
how can managers combat gossip? - Answers - Do 360-degree evals that can help
them id the indivduals engaging in gossip
What is richness? - Answers - The amount of info a medium can carry
what does richness depend on? - Answers - 1) the potential for immediate feedback
2) the use of multiple cues
3) the use of natural language
4) the extent to which the comm. has a personal focus
Common communication media in order from richest to least rich - Answers - 1) face-to-
face comm.
2) video confrencing
3) phone or radio comm.
4) electronic messaging
5) personal written text (letters, notes, memos)
6) formal written text (reports, docs, bulletins & notices)
7) formal numerical texts (statistical reports, graphs & comp. printouts)
What are some problems with new communication technology? - Answers - 1) misuse
of the new tech
, 2) tech failure
3) info overload
4) personal privacy
what are the three categories of non verbal comm? - Answers - Body language
Paralanguage
Gestures
Forms of nonverbal communication - Answers - facial expressions
Tone of voice
Personal appearance(dress)
Contact/touch
Mannerisms
What is paralanguage? - Answers - how something is said (tone, pitch or silence)
How much interpersonal communication is nonverbal? - Answers - 60-90%
what are some nonverbal cues of lying? - Answers - 1) suble shifts in pitch or tone of
voice
2) long pauses b4 answering a question
3) certain mannerisms, such as shifting limbs, licking lips, scratching or grooming
4) fleeting smiles
True/false: richness depends on the potential for immediate feedback - Answers - true
What is the purpose of organizational comm. - Answers - To facilitate the achievement
of the orgs goals. This form of comm. involves the use of comm. networks, policies &
structures
what are the types of communication networks? - Answers - Y network
Well connected network
Wheel network
Circle network
sparse networks - Answers - few connections among members
dense networks - Answers - many connections among members
centralized network - Answers - a communication structure in which team members
communicate through a single individual to solve problems or make decisions
Which communication networks are examples of centralized networks? - Answers - y
networks & wheel networks
ANSWERS
Describe the fundamental communication process - Answers - The sender must encode
the message first & send to the receiver through a communication medium.
The receiver must then decode the message & send feedback to the original sender
Encoding - Answers - involves translating info into a message or signal
Feedback - Answers - the receiver encodes the message received & sends it or a
response back to the original sender
what is communication that includes feedback called? - Answers - two-way
communication
which of the following is NOT a component of the comm. process?
A) feedback
B) encoding
C) comm. network
D) comm. channel
E) decoding - Answers - C) comm. network
_______ involves translating info into a message or signal
A) decoding
B) one way comm.
C) encoding
D) feedback - Answers - C) encoding
True/false: managers spend about 30% of their time @ work communicating - Answers
- false
True/false: the fundamental purposes of comm. in an org are to provide info &
instructions, to influence others & to integrate activites - Answers - true
True/false: to send a message the sender must first encode it - Answers - true
what are the two primary levels that comm. occurs? - Answers - interpersonal &
organizational
interpersonal communication - Answers - -involves a direct verbal or nonverbal
interaction between two or more active participants
-can be formal or informal
-can be based on a number of different styles
-can be channeled through numerous media & technologies
,formal communication - Answers - follows the formal structure of the org & entails
organizational sanctioned info
what is the drawback to formal communication? - Answers - it can be slow
informal communication - Answers - involves spontaneous interaction between two or
more ppl outside the formal org structure.
Example: comm. between peers on their coffee break
what is the downside to informal communication? - Answers - Rumors & gossip
why do ppl create & communicate rumors? - Answers - to deal with uncertainty
what problems does gossip cause an org? - Answers - Reduces focus on work
Ruins reputations
Creates stress
Sometimes leads to legal problems
Why do ppl engage in gossip? - Answers - To gain power or friendships
Enhance their own ego
what are managers advised to do,to avoid rumors? - Answers - provide honest, open &
clear info in times of uncertainty
how can managers combat gossip? - Answers - Do 360-degree evals that can help
them id the indivduals engaging in gossip
What is richness? - Answers - The amount of info a medium can carry
what does richness depend on? - Answers - 1) the potential for immediate feedback
2) the use of multiple cues
3) the use of natural language
4) the extent to which the comm. has a personal focus
Common communication media in order from richest to least rich - Answers - 1) face-to-
face comm.
2) video confrencing
3) phone or radio comm.
4) electronic messaging
5) personal written text (letters, notes, memos)
6) formal written text (reports, docs, bulletins & notices)
7) formal numerical texts (statistical reports, graphs & comp. printouts)
What are some problems with new communication technology? - Answers - 1) misuse
of the new tech
, 2) tech failure
3) info overload
4) personal privacy
what are the three categories of non verbal comm? - Answers - Body language
Paralanguage
Gestures
Forms of nonverbal communication - Answers - facial expressions
Tone of voice
Personal appearance(dress)
Contact/touch
Mannerisms
What is paralanguage? - Answers - how something is said (tone, pitch or silence)
How much interpersonal communication is nonverbal? - Answers - 60-90%
what are some nonverbal cues of lying? - Answers - 1) suble shifts in pitch or tone of
voice
2) long pauses b4 answering a question
3) certain mannerisms, such as shifting limbs, licking lips, scratching or grooming
4) fleeting smiles
True/false: richness depends on the potential for immediate feedback - Answers - true
What is the purpose of organizational comm. - Answers - To facilitate the achievement
of the orgs goals. This form of comm. involves the use of comm. networks, policies &
structures
what are the types of communication networks? - Answers - Y network
Well connected network
Wheel network
Circle network
sparse networks - Answers - few connections among members
dense networks - Answers - many connections among members
centralized network - Answers - a communication structure in which team members
communicate through a single individual to solve problems or make decisions
Which communication networks are examples of centralized networks? - Answers - y
networks & wheel networks
