LEARNING GUIDE FOR HEALTH SERVICES SUPPORT LEVEL 5

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, ABBREVIATIONS AND ACRONYMS
ADE: Adverse drug events
AUM: Associate Unit Manager
BC: Basic competency
CBET: Competency Based Education and Training
CC: Common competency
CDACC: Curriculum Development, Assessment and Certification Council
CDC: Centers for Disease Control and Prevention
CEO: Chief Executive Officer
CR: Core competency
CSA: Canadian Standards Association
CU: Curriculum
DLSM: Department Laboratory Safety Manual
ED: Emergency Department
EMR: Electronic Medical Record
IPD: Inpatient Department
ISBAR: Identify, Situation, Background, Assessment and Recommendation
KCS Kenya Certificate of Secondary Education
KNQA: Kenya National Qualifications Authority
MCI: Mass-Casualty Incident
MOH: Ministry of Health
NGT: Naso-gastric Tube
NUM: Nurse Unit Manager’s
OGT: Oro-gastric Tube
OPD: Outpatient Department
OS: Occupational Standards
OSH: Occupational Safety and Health
PICU: Pediatric Intensive Care Unit
POTT: Perioperative Theatre Technology
PPE: Personal Protective Equipment
RBC: Red Blood Cells
SDGs: Sustainable Development Goals
SOPs: Standard Operating Procedures
SSAC: Sector Skills Advisory Committee
TVET : Technical and Vocational Education and Training
UV: Ultraviolet
VTT: Vocational and Technical Training
WBC: White Blood Cells
WHO: World Health Organization
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, TABLE OF CONTENT


FOREWORD ......................................................................................Error! Bookmark not defined.
PREFACE ...........................................................................................Error! Bookmark not defined.
ACKNOWLEDGEMENT .................................................................Error! Bookmark not defined.
ABBREVIATIONS AND ACRONYMS ....................................................................................... ii
TABLE OF CONTENT ................................................................................................................. iii
LIST OF TABLES ......................................................................................................................... vi
BACKGROUND INFORMATION............................................................................................... 2
CHAPTER ONE: FIRST AID SERVICES .................................................................................. 4
1.2.1 Learning Outcome 1: Assess the nature and Extent of Injury or Illness .................... 4
1.2.2 Learning Outcome 2: Provide First Aid Intervention .............................................. 17
1.2.3 Learning Outcome 3: Evaluate First Aid Intervention ............................................. 58
1.2.4 Learning Outcome 4: Wind-up First Aid Intervention ............................................. 74
CHAPTER TWO: MEDICAL-LEGAL ETHICS IN HEALTH SERVICES SUPPORT ..... 92
2.2.1 Learning Outcome 1:1 Acquire Knowledge Medical- Legal Ethics in HSS .................. 92
2.2.2 Learning Outcome 2: Apply Professional Ethics in HSS................................................. 102
2.2.3 Learning Outcome 3: Liaise with Law Enforcement Team on Medical Legal and Ethical
Issues ......................................................................................................................................... 108
2.2.4. Learning Outcome 4: Document Medical Legal- Ethical Issues in HSS ........................ 116
CHAPTER THREE: COMMON DISEASES .......................................................................... 123
3.2.1 Learning outcome 1 Demonstrate Knowledge of Organization of Human Body ............ 123
3.2.1.5 Self-Assessment ............................................................................................................ 135
3.2.2 Learning Outcome 2: Demonstrate the Knowledge of Communicable Diseases ............ 140
3.2.3 Learning Outcome 3: Demonstrate the knowledge of non-communicable diseases........ 149
3.2.4. Learning Outcome 4: Demonstrate the knowledge on management of common diseases
................................................................................................................................................... 154
CHAPTER FOUR: ORGANIZATION OF HEALTH FACILITIES ................................... 158
4.2.1 Learning Outcome 1: Demonstrate the Knowledge of a Health Facility Set-up .......... 158
4.2.2 Learning Outcome 2: Apply Knowledge of Organization of Health Facility .................. 173
4.2.3 Learning Outcome 3: Demonstrate Functions of Health Services Support Provider ....... 185
CHAPTER FIVE: MEDICAL TERMINOLOGIES IN HSS ................................................. 191
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, 5.2.1 Learning Outcome 1: Demonstrate Understanding of Medical Acronyms and Abbreviation
................................................................................................................................................... 191
5.2.2. Learning outcome 2: Interpret Medical Abbreviation and Acronyms ............................ 200
5.2.3 Learning Outcome 3 Interpret Medical terms associated with human body systems
and their disorders.................................................................................................................... 212
5.2.4 Learning outcome 4: Meet Communication Needs of Clients ......................................... 234
CHAPTER SIX: INFECTION PREVENTION AND CONTROL ........................................ 238
6.2.1 Learning Outcome 1: Wear Personal Protective Equipment............................................ 238
6.2.2 Learning Outcome 2: Perform Safety Practices ............................................................... 251
6.2.3 Learning Outcome 3: Plan and Prepare for Sterilization ................................................. 260
6.2.4 Learning Outcome 4: Carry Out Autoclaving Procedure ................................................. 267
6.2.5 Learning Outcome 5: Store Instruments and Consumables ............................................. 271
6.2.6 Learning Outcome 6: Carry Out Pest and Rodent Control .............................................. 274
6.2.7 Learning Outcome 7: Manage Hospital Waste ................................................................ 277
CHAPTER SEVEN: HOSPITAL HOUSEKEEPING PROCEDURES ................................ 282
7.2.1 Learning Outcome Number 1: Plan and Prepare for Housekeeping Procedures ............. 282
7.2.2 Learning Outcome 2: Perform Dusting ............................................................................ 301
7.2.3 Learning Outcome Number 3: Perform Cleaning Procedure ........................................... 305
7.2.4 Learning Outcome Number 4: Carry Out Laundry Duties............................................... 318
7.2.5 Learning Outcome Number 5: Wind up Housekeeping Procedures ................................ 322
CHAPTER EIGHT: OUTPATIENT AND INPATIENT SUPPORT SERVICES ............... 324
8.2.1 Learning Outcome 1: Plan and Implement Inpatient and Outpatient Procedures ........... 324
8.2.2 Learning Outcome 2: Participate in Triaging Process..................................................... 348
8.2.3 Learning Outcome 3: Participate in Patient Admission Process ..................................... 358
8.2.4 Learning Outcome 4: Provide Supportive Patient Care Activities.................................. 370
8.2.5 Learning Outcome 5: Assist in Discharge Process ......................................................... 424
CHAPTER NINE: SUPPORT HOSPITAL CATERING SERVICES .................................. 443
9.2.1 Learning outcome 1: Plan and prepare for Hospital Catering Services ........................... 443
9.2.2 Learning Outcome 2: Deliver hospital catering services ................................................ 462
9.2.3 Learning outcome 3: Monitor and Evaluate Hospital Catering Services ......................... 477
CHAPTER TEN: MORTUARY TECHNIQUES .................................................................... 499
10.2.1 Learning Outcome 1: Prepare and plan to Undertake Mortuary Procedures ................. 499

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