Correct Answers | Latest Update 2026 | Exam Prep |
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1. What is the answer to the question regarding the difficulty of defining the
concept of leading compared to deciding?
Less difficult
More difficult
Researched and understood
Just as difficult
2. If a nursing home administrator identifies that their facility is struggling due to
outdated policies, what should be their first step in addressing this issue?
Conduct a comprehensive review of current policies and practices.
Implement stricter regulations on staff performance.
Focus solely on improving resident satisfaction scores.
Increase marketing efforts to attract more residents.
3. If the newly hired administrator continues to prioritize effectiveness over
efficiency, what potential impact could this have on the facility's financial
health in the long term?
It would have no impact on financial health.
It would increase the facility's revenue significantly.
It would likely improve financial health due to better quality care.
It could lead to financial strain if costs are not managed properly.
,4. It can be argued that all Nursing Facility administrators organize their facility
according to
The owner's needs
Some theory of organization
The same theory of organisation
Local requirements
5. Which of the following statements exemplifies a value?
I believe honesty is required at all times.
I prefer my work to be challenging.
I don't trust Don, my new colleague.
I like my coworkers.
I'm not fond of my supervisor, but I respect her for her experience.
6. The medication nurse thought she understood what the pharmacist had just
said about the side effects of a medication, but found the technical jargon
used by the pharmacist to be intimidating. This illustrates _.
Status distance
The language barrier
Differences in knowledge level
The filter effect
7. Congress and the federal rule makers behave as if the facility will run
successfully if Congress and the Centers for Medicare and Medicaid Services
can write enough rules. They are .
Correct, according to emerging management theory
, Pessimistic about the need for rules
Correct, according to behavior theory
Incorrect
8. Anna is a marketing representative for Good Shoes Inc., a service-oriented
firm. She has been hearing from her clients that the company's service array
standards have dropped when compared with rival firms. She wants to
provide the best service possible to her clients, but she knows upper
management believes their service line-up is superior. If she says anything
negative about the service line-up, she fears retribution from the superiors
and a scolding to "do a better job selling our services." Anna elects to pass
on only positive comments made by the clients to portray her own efforts in
the best possible light. What communication error has Anna made?
She has created effectiveness in the communication delivery.
Her withholding of information is negative nonverbal communication.
Anna has failed to engage in active listening with top management.
She has engaged in information filtering.
9. The charge nurse decided not to write up an incident on her shift because
four incidents had already been written up that week on her shift. This
illustrates _.
Self-protection
The filter effect
Differences in knowledge level
Subgroup allegiance
10. If a nursing home administrator and a medical director both make conflicting
decisions regarding patient care, what principle is being compromised?
, Unity of command
Delegation
Chain of command
Authority
11. Who is typically responsible for overseeing the implementation of policies in
a nursing home facility?
owner
upper-level management
board member
senior administration
12. What is the term used to describe a long-term goal or aspiration that can
motivate staff in a nursing home setting?
dream or vision
day-to-day achievements
well-organized administrator
short-term goals
13. In a scenario where a nursing home is facing high turnover rates among staff,
which quality measure should the administrator focus on to improve staff
retention?
productivity
structure
outcome
process