WGU C715 ACTUAL TEST PAPER
COMPLETE QUESTIONS AND SOLUTIONS
TESTED ANSWERS
◉ lower-order needs
Answer: Needs that are satisfied externally, such as physiological
and safety needs.
◉ self-actualization
Answer: The drive to become what a person is capable of becoming.
◉ higher-order needs
Answer: Needs that are satisfied internally, such as social, esteem,
and self-actualization needs.
◉ Theory X
Answer: The assumption that employees dislike work, are lazy,
dislike responsibility, and must be coerced to perform
◉ Theory Y
Answer: The assumption that employees like work, are creative,
seek responsibility, and can exercise self-direction.
,◉ two-factor theory
Answer: Herzberg's theory describing factors that impact work
satisfaction and dissatisfaction.
◉ hygiene factors
Answer: Characteristics of the workplace, such as company policies,
working conditions, pay, and supervision, that can make people
satisfied or dissatisfied.
◉ McClelland's theory of needs
Answer: A theory that states achievement, power, and affiliation are
three important needs that help explain motivation.
◉ McClelland's 3 needs
Answer: 1. Need for achievement (nAch) 2. Need for power (nPow)
3. Need for affiliation (nAff); explain motivation
◉ Need for affiliation (nAff)
Answer: The desire for friendly and close interpersonal
relationships.
◉ Need for power (nPow)
,Answer: The need to make others behave in a way in which they
would not have behaved otherwise.
◉ Need for achievement (nAch)
Answer: The drive to excel, to achieve in relationship to a set of
standards, and to strive to succeed.
◉ self-determination theory
Answer: A theory that is concerned with the motivation behind
choices people make without external influence and interference.
◉ cognitive evaluation theory
Answer: A version of self-determination theory which holds that
allocating extrinsic rewards for behavior that had been previously
intrinsically rewarding tends to decrease the overall level of
motivation if the rewards are seen as controlling.
◉ self-concordance
Answer: The degree to which peoples' reasons for pursuing goals
are consistent with their interests and core values.
◉ job engagement
Answer: The investment of an employee's physical, cognitive, and
emotional energies into job performance.
, ◉ goal-setting theory
Answer: A theory that says that specific and difficult goals, with
feedback, lead to higher performance.
◉ management by objectives (MBO)
Answer: A program that encompasses specific goals, participatively
set, for an explicit time period, with feedback on goal progress.
◉ self-efficacy
Answer: An individual's belief that he or she is capable of
performing a task.
◉ reinforcement theory
Answer: A theory that says that behavior is a function of its
consequences.
◉ behaviorism
Answer: A theory that argues that behavior follows stimuli in a
relatively unthinking manner.
◉ social-learning theory
COMPLETE QUESTIONS AND SOLUTIONS
TESTED ANSWERS
◉ lower-order needs
Answer: Needs that are satisfied externally, such as physiological
and safety needs.
◉ self-actualization
Answer: The drive to become what a person is capable of becoming.
◉ higher-order needs
Answer: Needs that are satisfied internally, such as social, esteem,
and self-actualization needs.
◉ Theory X
Answer: The assumption that employees dislike work, are lazy,
dislike responsibility, and must be coerced to perform
◉ Theory Y
Answer: The assumption that employees like work, are creative,
seek responsibility, and can exercise self-direction.
,◉ two-factor theory
Answer: Herzberg's theory describing factors that impact work
satisfaction and dissatisfaction.
◉ hygiene factors
Answer: Characteristics of the workplace, such as company policies,
working conditions, pay, and supervision, that can make people
satisfied or dissatisfied.
◉ McClelland's theory of needs
Answer: A theory that states achievement, power, and affiliation are
three important needs that help explain motivation.
◉ McClelland's 3 needs
Answer: 1. Need for achievement (nAch) 2. Need for power (nPow)
3. Need for affiliation (nAff); explain motivation
◉ Need for affiliation (nAff)
Answer: The desire for friendly and close interpersonal
relationships.
◉ Need for power (nPow)
,Answer: The need to make others behave in a way in which they
would not have behaved otherwise.
◉ Need for achievement (nAch)
Answer: The drive to excel, to achieve in relationship to a set of
standards, and to strive to succeed.
◉ self-determination theory
Answer: A theory that is concerned with the motivation behind
choices people make without external influence and interference.
◉ cognitive evaluation theory
Answer: A version of self-determination theory which holds that
allocating extrinsic rewards for behavior that had been previously
intrinsically rewarding tends to decrease the overall level of
motivation if the rewards are seen as controlling.
◉ self-concordance
Answer: The degree to which peoples' reasons for pursuing goals
are consistent with their interests and core values.
◉ job engagement
Answer: The investment of an employee's physical, cognitive, and
emotional energies into job performance.
, ◉ goal-setting theory
Answer: A theory that says that specific and difficult goals, with
feedback, lead to higher performance.
◉ management by objectives (MBO)
Answer: A program that encompasses specific goals, participatively
set, for an explicit time period, with feedback on goal progress.
◉ self-efficacy
Answer: An individual's belief that he or she is capable of
performing a task.
◉ reinforcement theory
Answer: A theory that says that behavior is a function of its
consequences.
◉ behaviorism
Answer: A theory that argues that behavior follows stimuli in a
relatively unthinking manner.
◉ social-learning theory
