WGU C215 UPDATED ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
◉ Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
Answer: 14 points for quality improvement
◉ Which total quality management (TQM) process consists of 13
published standards and guidelines?
Answer: ISO 9000
◉ A company manufactures shoes using a quality management
system. The company needs to put a process in place to measure any
defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular
defect.
Which quality tool should the company use to focus on correcting
this particular issue?
Answer: checklist
,◉ Which quality control tool should be used to monitor the current
status or end result of a process?
Answer: Flowchart
◉ Which group of keywords or phrases describes the crucial role
that marketing plays in the total quality management (TQM)
process?
Answer: Review and recommend product changes, satisfy customers
needs, open communication
◉ What is the common theme in total quality management (TQM)
across all functions in an organization?
Answer: To satisfy customer needs
◉ Which concept of variation measures the central tendency of a set
of data?
Answer: mean
◉ What do assignable causes of variation indicate?
Answer: Equipment was found out of control
◉ Which continuous improvement method does Cpk measure?
Answer: How close one is to a target and how consistent one is with
the average performance
, ◉ What are two important aspects of Six Sigma?
Answer: people involvement
technical tools
◉ Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times?
Answer: Screen patients and fast-track those with minor ailments
◉ Which two factors affect a service location decision?
Answer: Proximity to customers
Quality of life issues
◉ Which is a key factor of a location analysis for a service company?
Answer: Proximity to customers
◉ What helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Answer: capacity planning
◉ Which capacity planning measurement tells how much capacity a
company is using?
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
◉ Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
Answer: 14 points for quality improvement
◉ Which total quality management (TQM) process consists of 13
published standards and guidelines?
Answer: ISO 9000
◉ A company manufactures shoes using a quality management
system. The company needs to put a process in place to measure any
defects. The company would like to measure the number of defects
and observe the number of occurrences to isolate the particular
defect.
Which quality tool should the company use to focus on correcting
this particular issue?
Answer: checklist
,◉ Which quality control tool should be used to monitor the current
status or end result of a process?
Answer: Flowchart
◉ Which group of keywords or phrases describes the crucial role
that marketing plays in the total quality management (TQM)
process?
Answer: Review and recommend product changes, satisfy customers
needs, open communication
◉ What is the common theme in total quality management (TQM)
across all functions in an organization?
Answer: To satisfy customer needs
◉ Which concept of variation measures the central tendency of a set
of data?
Answer: mean
◉ What do assignable causes of variation indicate?
Answer: Equipment was found out of control
◉ Which continuous improvement method does Cpk measure?
Answer: How close one is to a target and how consistent one is with
the average performance
, ◉ What are two important aspects of Six Sigma?
Answer: people involvement
technical tools
◉ Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times?
Answer: Screen patients and fast-track those with minor ailments
◉ Which two factors affect a service location decision?
Answer: Proximity to customers
Quality of life issues
◉ Which is a key factor of a location analysis for a service company?
Answer: Proximity to customers
◉ What helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Answer: capacity planning
◉ Which capacity planning measurement tells how much capacity a
company is using?
