WGU C202 MANAGING HUMAN CAPITAL
EXAM A COMPREHENSIVE TEST PAPER
QUESTIONS AND SOLUTIONS GRADED A+
◉ What determines whether stress is functional or dysfunctional?
Answer: How manageable it is and the emotions it causes
◉ What is an example of bullying in the workplace?
Answer: Intimidating a coworker
◉ What is an example of holding the target of bullying to a different
performance standard?
Answer: Assigning the target unrealistic goals and deadlines
◉ Which organization advocates that a well-written and
implemented workplace violence prevention program can reduce
the incidence of workplace violence in all workplaces?
Answer: Occupational Safety and Health Administration (OSHA)
◉ What are two physical changes that can be made to prevent
workplace violence?
Answer: Implementing key card access, Putting in silent alarms
,◉ Which tactic can employers use to improve employee engagement
and motivation towards safety?
Answer: Incentives
◉ How does a safe workplace positively relate to employee
motivation and engagement?
Answer: It encourages an environment for high employee
production performance.
◉ What are two uses of a job analysis?
Answer: Developing a recruiting plan and designing a compensation
plan for a particular job
◉ How can human resource managers use performance metrics to
benefit their organizations?
Answer: They can use metrics that reveal weakness in a critical
division to influence staffing plans.
◉ What should human resource managers use to determine
performance metrics?
Answer: Business goals
, ◉ Which aspect of an organization is increased when policies of
inclusion are adopted?
Answer: Its talent pool
◉ Why might an organization want to increase its efforts at
inclusion and diversity?
Answer: To reduce negative public relations
◉ How does an employee handbook protect employers?
Answer: It ensures that employees are informed about company
expectations, policies, and benefits.
◉ How can performance management help an organization evaluate
change initiatives, training procedures, and new technologies?
Answer: By generating useful data
◉ How can goal setting boost employee performance?
Answer: By focusing attention on specific objectives.
◉ Which source of performance information is most knowledgeable
about an employee's day-to-day performance in self-managed
teams?
Answer: Coworker
EXAM A COMPREHENSIVE TEST PAPER
QUESTIONS AND SOLUTIONS GRADED A+
◉ What determines whether stress is functional or dysfunctional?
Answer: How manageable it is and the emotions it causes
◉ What is an example of bullying in the workplace?
Answer: Intimidating a coworker
◉ What is an example of holding the target of bullying to a different
performance standard?
Answer: Assigning the target unrealistic goals and deadlines
◉ Which organization advocates that a well-written and
implemented workplace violence prevention program can reduce
the incidence of workplace violence in all workplaces?
Answer: Occupational Safety and Health Administration (OSHA)
◉ What are two physical changes that can be made to prevent
workplace violence?
Answer: Implementing key card access, Putting in silent alarms
,◉ Which tactic can employers use to improve employee engagement
and motivation towards safety?
Answer: Incentives
◉ How does a safe workplace positively relate to employee
motivation and engagement?
Answer: It encourages an environment for high employee
production performance.
◉ What are two uses of a job analysis?
Answer: Developing a recruiting plan and designing a compensation
plan for a particular job
◉ How can human resource managers use performance metrics to
benefit their organizations?
Answer: They can use metrics that reveal weakness in a critical
division to influence staffing plans.
◉ What should human resource managers use to determine
performance metrics?
Answer: Business goals
, ◉ Which aspect of an organization is increased when policies of
inclusion are adopted?
Answer: Its talent pool
◉ Why might an organization want to increase its efforts at
inclusion and diversity?
Answer: To reduce negative public relations
◉ How does an employee handbook protect employers?
Answer: It ensures that employees are informed about company
expectations, policies, and benefits.
◉ How can performance management help an organization evaluate
change initiatives, training procedures, and new technologies?
Answer: By generating useful data
◉ How can goal setting boost employee performance?
Answer: By focusing attention on specific objectives.
◉ Which source of performance information is most knowledgeable
about an employee's day-to-day performance in self-managed
teams?
Answer: Coworker
