,NSG3180/NSG 3180 Exam 1 | Communication and
Teamwork | Galen College | Q & A | 2026/2027 Edition
(PDF)
1. Which communication model describes a one-way process from sender to receiver without feedback?
A) Transactional model
B) Linear model
C) SOLER model
D) LEARN model
Correct Answer: Linear model
Rationale: The linear communication model views communication as a one-directional flow from sender
to receiver, lacking a feedback loop. The transactional model involves reciprocal exchange, while SOLER
and LEARN are frameworks for therapeutic communication and cultural competence, not basic
communication models.
2. A nurse is using the transactional model of communication. Which characteristic best describes this
interaction?
A) The sender controls the message without input from the receiver.
B) Both participants simultaneously send and receive messages, influencing each other.
C) Communication occurs only through verbal channels.
D) It is limited to nurse-patient relationships.
Correct Answer: Both participants simultaneously send and receive messages, influencing each other.
Rationale: The transactional model describes interpersonal communication as a reciprocal interaction in
which sender and receiver influence each other's messages and responses as they converse. It is not
limited to any specific relationship and involves both verbal and nonverbal channels.
3. According to the communication process, what is the role of feedback?
,A) To initiate the conversation
B) To acknowledge receipt of the message and verify understanding
C) To serve as the primary barrier to effective communication
D) To replace the need for verbal communication
Correct Answer: To acknowledge receipt of the message and verify understanding
Rationale: Feedback is the receiver's response to the sender's message. It signals understanding and
gives verification to the sender, completing the communication loop. Without feedback, the sender
cannot be certain the message was received as intended.
4. Which of the following is an element of the communication process?
A) The sender only
B) The receiver only
C) The message, sender, receiver, and feedback
D) The environment only
Correct Answer: The message, sender, receiver, and feedback
Rationale: The communication process includes the sender (who initiates the message), the message
(the information being conveyed), the receiver (who interprets the message), and feedback (the
receiver's response). All elements are essential for effective communication.
5. A nurse is meeting a patient for the first time. The nurse states, "My name is Sarah, and I will be your
nurse today." This interaction occurs in which phase of the helping relationship?
A) Pre-interaction phase
B) Orientation phase
C) Working phase
D) Termination phase
, Correct Answer: Orientation phase
Rationale: The orientation phase is the initial stage of the nurse-patient relationship where introductions
are made, trust is established, and goals are set. The pre-interaction phase occurs before meeting the
patient, the working phase involves active problem-solving, and the termination phase ends the
relationship.
6. During which phase of the nurse-patient relationship does the patient actively explore thoughts,
feelings, and behaviors while working toward mutually agreed-upon goals?
A) Pre-interaction phase
B) Orientation phase
C) Working phase
D) Termination phase
Correct Answer: Working phase
Rationale: The working phase is when the patient actively identifies and works through problems,
explores thoughts and feelings, and progresses toward goals. The orientation phase establishes trust,
and the termination phase concludes the relationship.
7. A nurse is preparing to end the therapeutic relationship with a patient who has achieved their goals.
Which action is most appropriate during the termination phase?
A) Abruptly ending the relationship without discussion
B) Summarizing progress, discussing feelings about ending, and reinforcing coping strategies
C) Increasing the patient's dependence on the nurse
D) Introducing new problems to continue the relationship
Correct Answer: Summarizing progress, discussing feelings about ending, and reinforcing coping
strategies
Teamwork | Galen College | Q & A | 2026/2027 Edition
(PDF)
1. Which communication model describes a one-way process from sender to receiver without feedback?
A) Transactional model
B) Linear model
C) SOLER model
D) LEARN model
Correct Answer: Linear model
Rationale: The linear communication model views communication as a one-directional flow from sender
to receiver, lacking a feedback loop. The transactional model involves reciprocal exchange, while SOLER
and LEARN are frameworks for therapeutic communication and cultural competence, not basic
communication models.
2. A nurse is using the transactional model of communication. Which characteristic best describes this
interaction?
A) The sender controls the message without input from the receiver.
B) Both participants simultaneously send and receive messages, influencing each other.
C) Communication occurs only through verbal channels.
D) It is limited to nurse-patient relationships.
Correct Answer: Both participants simultaneously send and receive messages, influencing each other.
Rationale: The transactional model describes interpersonal communication as a reciprocal interaction in
which sender and receiver influence each other's messages and responses as they converse. It is not
limited to any specific relationship and involves both verbal and nonverbal channels.
3. According to the communication process, what is the role of feedback?
,A) To initiate the conversation
B) To acknowledge receipt of the message and verify understanding
C) To serve as the primary barrier to effective communication
D) To replace the need for verbal communication
Correct Answer: To acknowledge receipt of the message and verify understanding
Rationale: Feedback is the receiver's response to the sender's message. It signals understanding and
gives verification to the sender, completing the communication loop. Without feedback, the sender
cannot be certain the message was received as intended.
4. Which of the following is an element of the communication process?
A) The sender only
B) The receiver only
C) The message, sender, receiver, and feedback
D) The environment only
Correct Answer: The message, sender, receiver, and feedback
Rationale: The communication process includes the sender (who initiates the message), the message
(the information being conveyed), the receiver (who interprets the message), and feedback (the
receiver's response). All elements are essential for effective communication.
5. A nurse is meeting a patient for the first time. The nurse states, "My name is Sarah, and I will be your
nurse today." This interaction occurs in which phase of the helping relationship?
A) Pre-interaction phase
B) Orientation phase
C) Working phase
D) Termination phase
, Correct Answer: Orientation phase
Rationale: The orientation phase is the initial stage of the nurse-patient relationship where introductions
are made, trust is established, and goals are set. The pre-interaction phase occurs before meeting the
patient, the working phase involves active problem-solving, and the termination phase ends the
relationship.
6. During which phase of the nurse-patient relationship does the patient actively explore thoughts,
feelings, and behaviors while working toward mutually agreed-upon goals?
A) Pre-interaction phase
B) Orientation phase
C) Working phase
D) Termination phase
Correct Answer: Working phase
Rationale: The working phase is when the patient actively identifies and works through problems,
explores thoughts and feelings, and progresses toward goals. The orientation phase establishes trust,
and the termination phase concludes the relationship.
7. A nurse is preparing to end the therapeutic relationship with a patient who has achieved their goals.
Which action is most appropriate during the termination phase?
A) Abruptly ending the relationship without discussion
B) Summarizing progress, discussing feelings about ending, and reinforcing coping strategies
C) Increasing the patient's dependence on the nurse
D) Introducing new problems to continue the relationship
Correct Answer: Summarizing progress, discussing feelings about ending, and reinforcing coping
strategies
