Post Office 474 Exam with all Correct & 100% Verified
Answers |Latest Update |Already Graded A+
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? ✔Correct Answer-Most: Say you do not know about
shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A new employee is having trouble learning his job which forces you and others to work harder
to meet production standards. Which would you be most and least likely to do? ✔Correct
Answer-Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs today.
Which would you be most and least likely to do? ✔Correct Answer-Most: Suggest an alternate
product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two
coworkers having trouble with a job. Which would you be most and least likely to do?
✔Correct Answer-Most: Give them only some quick advice so you can complete your task in
time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? ✔Correct Answer-Most: Explain that the employee in question is really a
good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address
form. He wants you to give him his mail anyway. Which would you be most and least likely to
do? ✔Correct Answer-Most: Tell him Postal policy prohibits you from giving him mail until a
Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you
be most and least likely to do? ✔Correct Answer-Most: Explain where to find it and offer to
help with any other issues he may have.
Least: Offer to help him find it on his computer.
, A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? ✔Correct Answer-Most: Show him proof of delivery and tell him
he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? ✔Correct Answer-5-10
years
How would your latest manager rate your punctuality compared to other employees?
✔Correct Answer-The very best
How many jobs have you left voluntarily in the last four years? ✔Correct Answer-0
How would your latest manager rate your customer service skills compared to others?
✔Correct Answer-The very best
How would your latest manager rate your performance compared to others employees?
✔Correct Answer-The very best
How many unexcused absences are acceptable before and employee is disciplined? ✔Correct
Answer-None
How long were you at your latest job before voluntarily leaving? ✔Correct Answer-I did not
leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? ✔Correct Answer-The
very best
How would your latest manager rate your motivation to become a top performer? ✔Correct
Answer-Extremely high
How many unexcused tardies did you have per month at your latest job? ✔Correct Answer-
None
How would your latest manager rate the quality of your work? ✔Correct Answer-The very
best
How many times have you been honored for high performance on the job? ✔Correct Answer-
7-10
How many full time jobs have you left voluntarily within one month of starting? ✔Correct
Answer-0
Answers |Latest Update |Already Graded A+
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? ✔Correct Answer-Most: Say you do not know about
shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A new employee is having trouble learning his job which forces you and others to work harder
to meet production standards. Which would you be most and least likely to do? ✔Correct
Answer-Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs today.
Which would you be most and least likely to do? ✔Correct Answer-Most: Suggest an alternate
product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two
coworkers having trouble with a job. Which would you be most and least likely to do?
✔Correct Answer-Most: Give them only some quick advice so you can complete your task in
time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? ✔Correct Answer-Most: Explain that the employee in question is really a
good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address
form. He wants you to give him his mail anyway. Which would you be most and least likely to
do? ✔Correct Answer-Most: Tell him Postal policy prohibits you from giving him mail until a
Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you
be most and least likely to do? ✔Correct Answer-Most: Explain where to find it and offer to
help with any other issues he may have.
Least: Offer to help him find it on his computer.
, A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? ✔Correct Answer-Most: Show him proof of delivery and tell him
he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? ✔Correct Answer-5-10
years
How would your latest manager rate your punctuality compared to other employees?
✔Correct Answer-The very best
How many jobs have you left voluntarily in the last four years? ✔Correct Answer-0
How would your latest manager rate your customer service skills compared to others?
✔Correct Answer-The very best
How would your latest manager rate your performance compared to others employees?
✔Correct Answer-The very best
How many unexcused absences are acceptable before and employee is disciplined? ✔Correct
Answer-None
How long were you at your latest job before voluntarily leaving? ✔Correct Answer-I did not
leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? ✔Correct Answer-The
very best
How would your latest manager rate your motivation to become a top performer? ✔Correct
Answer-Extremely high
How many unexcused tardies did you have per month at your latest job? ✔Correct Answer-
None
How would your latest manager rate the quality of your work? ✔Correct Answer-The very
best
How many times have you been honored for high performance on the job? ✔Correct Answer-
7-10
How many full time jobs have you left voluntarily within one month of starting? ✔Correct
Answer-0
