HFT 3603 FINAL EXAM QUESTIONS WITH VERIFIED
ANSWERS
Travel industries consist of four groups - Answers - Suppliers, travel wholesalers, travel
agents, and travelers
Agency - Answers - a related term that means a relationship in which one person act for
or represents another based on authority voluntarily given by that other person
Prinicipal - Answers - the person who authorizes someone else to act on his behalf
Agent - Answers - The person so authorized, the one who represents the principal
consistent with the principals direction
-this person has legal obligation to disclose who they are working for
Independent contractors - Answers - people who contract to do work for someone else,
but are engaged in an independent business for themselves
Tariffs - Answers - a rule or condition of air travel that binds the airline and
passengers;pro airline; exclusively govern the rights and liabilities between the airline
and travel
• have the same legal validity as a law and are connected with travel
• travelers are bound to this even if they don't know about it or expressly agree to them
• ex: laptop in luggage all messed up, airlines (pro airline) "were not responsible"
Small claims court - Answers - a forum that encourages people to act as their own
advocates without a lawyer
Class action lawsuit - Answers - a legal device many people who have suffered losses
from the same cause sue the defendant jointly
treble damages - Answers - triple damages, connected with racketeering and fraud
(RICO act)
raketeering and fraud - Answers - working together, colluding for price fixing
Rights of the traveler - Answers - -when travelers hand their baggage to an airline, they
are entering into a contract with the airline
-luggage is supposed to get to the final destination, if not, the airline is in breach of
contract
Warsaw Convention - Answers - (2003)an international treaty that sets limits of liability
for lost, stolen, damaged, or misdelivered baggage
, Willful misconduct - Answers - actions motivated by selfish economic interest
Damaged baggage - Answers - notice must be given to the airline with a specific
number of days after receiving damaged luggage
Montreal Convention - Answers - new international treaty has controlled many aspects
of lawsuits against airlines for damages or injuries causing in the process of
international travel
TRUE - Answers - T OR F? Neither the warsaw or montreal convention applies to
domestic flights
Security Checkpoints - Answers - -Airlines are required to conduct security screenings
-Have a duty to safeguard passengers hand baggage during those checks
Airplane security - Answers - -Federal law requires airlines to refuse to transport anyone
who does not submit to search
-no knives, lighters firearms, poisons, infectious materials, blades, scissors, etc
-18 and over need photo id
9/11 gave airline concerns to - Answers - 1. Terrorist
2. Hijackers
3. Unauthorized entry into cockpit
E-tickets - Answers - paperless tickets representing reservations that are recorded
exclusively in computer files
Travel Insurance - Answers - to protect against financial losses associated with trip
cancellations, injuries, and other mishaps that can occur on trips
Airlines have a right to cancel scheduled flights if - Answers - -There is mechanical
problems
-Power goes out
-Bad weather
Overbooking - Answers - many people make reservations and then dont show up;
airlines limits liability by helping them arrange alternative
Passangers Bill of rights - Answers - among its provisions is a right for passengers to
deplane when an aircraft has been on the ground for more than 3 hours past the
scheduled departure time. Additionally it is required that the airlines provide food, drink,
and functioning bathrooms to passangers delayed after boarding
Federal Aviation Act - Answers - states that the pilot has the authority to decide who is
allowed to be on the airplane when it takes off
ANSWERS
Travel industries consist of four groups - Answers - Suppliers, travel wholesalers, travel
agents, and travelers
Agency - Answers - a related term that means a relationship in which one person act for
or represents another based on authority voluntarily given by that other person
Prinicipal - Answers - the person who authorizes someone else to act on his behalf
Agent - Answers - The person so authorized, the one who represents the principal
consistent with the principals direction
-this person has legal obligation to disclose who they are working for
Independent contractors - Answers - people who contract to do work for someone else,
but are engaged in an independent business for themselves
Tariffs - Answers - a rule or condition of air travel that binds the airline and
passengers;pro airline; exclusively govern the rights and liabilities between the airline
and travel
• have the same legal validity as a law and are connected with travel
• travelers are bound to this even if they don't know about it or expressly agree to them
• ex: laptop in luggage all messed up, airlines (pro airline) "were not responsible"
Small claims court - Answers - a forum that encourages people to act as their own
advocates without a lawyer
Class action lawsuit - Answers - a legal device many people who have suffered losses
from the same cause sue the defendant jointly
treble damages - Answers - triple damages, connected with racketeering and fraud
(RICO act)
raketeering and fraud - Answers - working together, colluding for price fixing
Rights of the traveler - Answers - -when travelers hand their baggage to an airline, they
are entering into a contract with the airline
-luggage is supposed to get to the final destination, if not, the airline is in breach of
contract
Warsaw Convention - Answers - (2003)an international treaty that sets limits of liability
for lost, stolen, damaged, or misdelivered baggage
, Willful misconduct - Answers - actions motivated by selfish economic interest
Damaged baggage - Answers - notice must be given to the airline with a specific
number of days after receiving damaged luggage
Montreal Convention - Answers - new international treaty has controlled many aspects
of lawsuits against airlines for damages or injuries causing in the process of
international travel
TRUE - Answers - T OR F? Neither the warsaw or montreal convention applies to
domestic flights
Security Checkpoints - Answers - -Airlines are required to conduct security screenings
-Have a duty to safeguard passengers hand baggage during those checks
Airplane security - Answers - -Federal law requires airlines to refuse to transport anyone
who does not submit to search
-no knives, lighters firearms, poisons, infectious materials, blades, scissors, etc
-18 and over need photo id
9/11 gave airline concerns to - Answers - 1. Terrorist
2. Hijackers
3. Unauthorized entry into cockpit
E-tickets - Answers - paperless tickets representing reservations that are recorded
exclusively in computer files
Travel Insurance - Answers - to protect against financial losses associated with trip
cancellations, injuries, and other mishaps that can occur on trips
Airlines have a right to cancel scheduled flights if - Answers - -There is mechanical
problems
-Power goes out
-Bad weather
Overbooking - Answers - many people make reservations and then dont show up;
airlines limits liability by helping them arrange alternative
Passangers Bill of rights - Answers - among its provisions is a right for passengers to
deplane when an aircraft has been on the ground for more than 3 hours past the
scheduled departure time. Additionally it is required that the airlines provide food, drink,
and functioning bathrooms to passangers delayed after boarding
Federal Aviation Act - Answers - states that the pilot has the authority to decide who is
allowed to be on the airplane when it takes off
