WGU C720 Operations and Supply Chain Management exam verified with
correct solutions 2026/2027 version
Process - correct answer >>>Describes how to accomplish a task
Process Design - correct answer >>>Describes how a product is made
Process Technology - correct answer >>>The application of knowledge to improve a
process
Teamwork Approach - correct answer >>>In managing operation can help solve quality
and productivity problems
Strategy - correct answer >>>Consists of the organizational goals and the methods for
implementing the goals, called key procedures
Business Process - correct answer >>>A set of work activities with a preferred order,
and identifiable beginning and end, inputs, and clearly defined outputs that add value to
the customer
Plan - correct answer >>>List of actions that management expects to take
Organizational Structure - correct answer >>>The infrastructure of formal relationships
among different functions or subsystems, such as marketing, finance, and operations
Relative Advantage - correct answer >>>The difference between the lowest cost
producer and the next lower cost producer
Ethics - correct answer >>>A sense of what is right and what is wrong that guide
behavior
Sustainability - correct answer >>>Reflects the efforts organizations are expected to
make to balance their interconnected obligations to economic viability, the societies in
which they operate, and the natural environment
Competitive Advantage - correct answer >>>A capability that customers value, such as
short delivery lead-time or high product quality that gives an organization an edge
against its competition
Market Share - correct answer >>>A company's sales divided by the sales of all
companies in its industry
Product Development - correct answer >>>A teamwork oriented process that begins
with the organization's strategy and analysis of the markets as inputs
, Supply Chain - correct answer >>>Commonly used to refer to the network of
organizations that participate in producing goods or producing services
Focal Firm - correct answer >>>Directs the flow of information much like a conductor
coordinates the activities of an orchestra
Vertical Intergration - correct answer >>>Owning multiple assets in a supply chain
Logistics - correct answer >>>Managing the movement of materials, components, and
information from point to point in the supply chain
Operations Management - correct answer >>>The multidisciplinary science that
organizations use to acquire inputs (people, capital, material, or energy and transform
them into outputs (products and/or services) that ultimately provide value to the end
customer
Biggest difference between Service Providers and Goods Producers - correct answer
>>>A good is tangible and a service is not
Resources - correct answer >>>People, Capital, and Materials
Product Design - correct answer >>>The determination of the characteristics, features,
and performance of the product
Product Technology - correct answer >>>The application of knowledge to improve the
product
Supply Chain Management - correct answer >>>Taking actions to have all members of
the supply chain work together to coordinate their activities and share information
Reverse Logistics - correct answer >>>When it is necessary to return defective products
to the manufacturer for repair or replacement
Insourcing - correct answer >>>Goods and services that are provided by the
organization
Outsource - correct answer >>>Goods and services obtained by outside suppliers
Backward Vertical Integration - correct answer >>>When a company owns its suppliers
SCOR Model - correct answer >>>Offers framework of processes and metrics to help
companies monitor and control the performance of their supply chains
Lean Supply Chain - correct answer >>>The company would plan to decrease days of
supply
correct solutions 2026/2027 version
Process - correct answer >>>Describes how to accomplish a task
Process Design - correct answer >>>Describes how a product is made
Process Technology - correct answer >>>The application of knowledge to improve a
process
Teamwork Approach - correct answer >>>In managing operation can help solve quality
and productivity problems
Strategy - correct answer >>>Consists of the organizational goals and the methods for
implementing the goals, called key procedures
Business Process - correct answer >>>A set of work activities with a preferred order,
and identifiable beginning and end, inputs, and clearly defined outputs that add value to
the customer
Plan - correct answer >>>List of actions that management expects to take
Organizational Structure - correct answer >>>The infrastructure of formal relationships
among different functions or subsystems, such as marketing, finance, and operations
Relative Advantage - correct answer >>>The difference between the lowest cost
producer and the next lower cost producer
Ethics - correct answer >>>A sense of what is right and what is wrong that guide
behavior
Sustainability - correct answer >>>Reflects the efforts organizations are expected to
make to balance their interconnected obligations to economic viability, the societies in
which they operate, and the natural environment
Competitive Advantage - correct answer >>>A capability that customers value, such as
short delivery lead-time or high product quality that gives an organization an edge
against its competition
Market Share - correct answer >>>A company's sales divided by the sales of all
companies in its industry
Product Development - correct answer >>>A teamwork oriented process that begins
with the organization's strategy and analysis of the markets as inputs
, Supply Chain - correct answer >>>Commonly used to refer to the network of
organizations that participate in producing goods or producing services
Focal Firm - correct answer >>>Directs the flow of information much like a conductor
coordinates the activities of an orchestra
Vertical Intergration - correct answer >>>Owning multiple assets in a supply chain
Logistics - correct answer >>>Managing the movement of materials, components, and
information from point to point in the supply chain
Operations Management - correct answer >>>The multidisciplinary science that
organizations use to acquire inputs (people, capital, material, or energy and transform
them into outputs (products and/or services) that ultimately provide value to the end
customer
Biggest difference between Service Providers and Goods Producers - correct answer
>>>A good is tangible and a service is not
Resources - correct answer >>>People, Capital, and Materials
Product Design - correct answer >>>The determination of the characteristics, features,
and performance of the product
Product Technology - correct answer >>>The application of knowledge to improve the
product
Supply Chain Management - correct answer >>>Taking actions to have all members of
the supply chain work together to coordinate their activities and share information
Reverse Logistics - correct answer >>>When it is necessary to return defective products
to the manufacturer for repair or replacement
Insourcing - correct answer >>>Goods and services that are provided by the
organization
Outsource - correct answer >>>Goods and services obtained by outside suppliers
Backward Vertical Integration - correct answer >>>When a company owns its suppliers
SCOR Model - correct answer >>>Offers framework of processes and metrics to help
companies monitor and control the performance of their supply chains
Lean Supply Chain - correct answer >>>The company would plan to decrease days of
supply
