COM 451 UNIT 3A-3C 81 QUESTIONS WITH
VERIFIED ANSWERS
Emotional ghosting - CORRECT ANSWER Which one of the following is not an
emotional communication tactic mentioned in the text?
Surface acting - CORRECT ANSWER According to the presentation by Alana
Billingsley, in Delta Airline member crew rooms, there is a sign that says that a
smile is part of the uniform. Which type of emotional communication is Delta
encouraging?
Allowing the boss to "cool down" - CORRECT ANSWER Which one of the following
is an example of emotional regulating?
Guilt - CORRECT ANSWER In the case study, what emotion was interpreted by
Alejandra as a sign that she needed to rebalance her work and family
commitments?
unable to go home at the end of a day - CORRECT ANSWER What does Alana
Billingsley blame for emotional boundary spanning issues in the flight attendant
profession?
Happens when employees internalize and come to "own" their feelings - CORRECT
ANSWER Deep acting is:
True - CORRECT ANSWER Relational Emotion is one of the five themes of
Organizational Emotion discussed in this week's reading.
, effects - CORRECT ANSWER Some workers feel joy toward their tasks while others
experience emotional burnout. Both of these expriences are classified in your text
as emotional ________ .
True - CORRECT ANSWER In the case study featuring Alejandra (the teacher), the
experience of awe motivated Alejandra to teach children about the wonders of
nature.
Categorize co-workers - CORRECT ANSWER Emotion words such as "needy" are
used for which purpose?
Disclose hidden emotion - CORRECT ANSWER Emotion uncovering sequences are
used to:
When the communication is genuine and allows the distressed co worker to open
up about their feelings - CORRECT ANSWER What is person-centered emotional
communication?
Authenticity - CORRECT ANSWER Name one of the interpretive concerns that arise
when we process non-verbal cues at work.
To reframe what initially appears to be extreme emotion as typical or normal -
CORRECT ANSWER For what purpose are emotion-normalizing sequences used?
VERIFIED ANSWERS
Emotional ghosting - CORRECT ANSWER Which one of the following is not an
emotional communication tactic mentioned in the text?
Surface acting - CORRECT ANSWER According to the presentation by Alana
Billingsley, in Delta Airline member crew rooms, there is a sign that says that a
smile is part of the uniform. Which type of emotional communication is Delta
encouraging?
Allowing the boss to "cool down" - CORRECT ANSWER Which one of the following
is an example of emotional regulating?
Guilt - CORRECT ANSWER In the case study, what emotion was interpreted by
Alejandra as a sign that she needed to rebalance her work and family
commitments?
unable to go home at the end of a day - CORRECT ANSWER What does Alana
Billingsley blame for emotional boundary spanning issues in the flight attendant
profession?
Happens when employees internalize and come to "own" their feelings - CORRECT
ANSWER Deep acting is:
True - CORRECT ANSWER Relational Emotion is one of the five themes of
Organizational Emotion discussed in this week's reading.
, effects - CORRECT ANSWER Some workers feel joy toward their tasks while others
experience emotional burnout. Both of these expriences are classified in your text
as emotional ________ .
True - CORRECT ANSWER In the case study featuring Alejandra (the teacher), the
experience of awe motivated Alejandra to teach children about the wonders of
nature.
Categorize co-workers - CORRECT ANSWER Emotion words such as "needy" are
used for which purpose?
Disclose hidden emotion - CORRECT ANSWER Emotion uncovering sequences are
used to:
When the communication is genuine and allows the distressed co worker to open
up about their feelings - CORRECT ANSWER What is person-centered emotional
communication?
Authenticity - CORRECT ANSWER Name one of the interpretive concerns that arise
when we process non-verbal cues at work.
To reframe what initially appears to be extreme emotion as typical or normal -
CORRECT ANSWER For what purpose are emotion-normalizing sequences used?
