Sales and Service Associate Academy Test with all Correct
& 100% Verified Answers |Actual Complete Exam |
Already Graded A+
SSDA ✔Correct Answer-Performs many of the same duties of an SSA; however, they also
support the back office distribution functions
Lobby assistance ✔Correct Answer-Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customer
questions.
LSSA ✔Correct Answer-maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. provides technical guidance to
retail employees assigned to the unit, informing them of changes ir clarifications in policies,
procedures, operations, or regulations.
Post master ✔Correct Answer-Business leaders, and community anchors that make local
contacts the Postal Service needs to increase its share of the shipping market.
SSA ✔Correct Answer-Your teammates. You support each other by ensuring the correct
processes are followed, and customer needs are met.
Supervisor ✔Correct Answer-Responsible for ensuring that employees are properly trained
and well informed.
Postal Service employees operate under a mandate to protect and preserve the mail place in
its? ✔Correct Answer-Custody
A violation of the security and sanctity of the mail is ✔Correct Answer-Failing to deliver the
mail
The first opportunity for a sales and service associate to start the customer experience on a
positive note is to ✔Correct Answer-Deliver a first impression
The type of communication that can enhance or contradict messages is ✔Correct Answer-
non-verbal communication
The approach, a sales and service associate can use to engage our customers and ensure their
needs are met is ✔Correct Answer-A.G.I.S.T
,For a mail piece to be considered a flat size mail piece it must pass the ✔Correct Answer-
Flexibility test
Why is maintaining the security and sanctity of the male one of the core responsibilities of the
Postal Service? ✔Correct Answer-Instills, customer confidence
Successful sales transactions occur when the sales and services associate... ✔Correct Answer-
Makes an informed mutual decision with the customer on products/services
What is the most positive way to impact customer perception of the post office? ✔Correct
Answer-Provide excellent customer service
The US Postal Service is the only delivery service that reaches ✔Correct Answer-Every address
in the nation
And organize workstation creates a more_________workplace ✔Correct Answer-Efficient
How a sales and service associate conduct themselves on the job effects the ✔Correct
Answer-Postal brand
An active listening technique used to create a successful transaction is called ✔Correct
Answer-Clarifying
What are the first things a customer notices about a sales and service associate is there
✔Correct Answer-Personal appearance
The primary law enforcement for United States, Postal Service is the ✔Correct Answer-Postal
inspection service
You must have what ability to change when building customer relationships? ✔Correct
Answer-Adapt
What skills do you need to build a rapport with customers? ✔Correct Answer-communication
What does A G I S T stand for
Acknowledge
Greet
Inquire
Suggest
Thank ✔Correct Answer-inquire
What includes removing merchandise, money, or coupons from undeliverable bulk, business
mail? ✔Correct Answer-theft
, What is especially important in today's competitive market when dealing with a customer?
✔Correct Answer-Perception
What locations to customers enter and recognize you as the Postal Service? ✔Correct Answer-
Retail
What do you provide customers with when you develop positive interactions with them?
✔Correct Answer-Satisfaction
Preferred services that usually offer the customer the best value is ✔Correct Answer-Priority
Mail Express and Priority Mail
A customer wants to mail fewer (less)than 5000 flat size mail pieces to everyone in a specific
area. The sales and service associate may offer the service: ✔Correct Answer-Every door
direct mail -retail
First class mail consist of greeting cards, statements, bills, and ✔Correct Answer-Business
documents
any mailable item weighing _______ or less can be sent first class mail ✔Correct Answer-13
oz
A priority mail express customer is entitled to a refund if the item was ✔Correct Answer-
delivered to the recipient late
Balloon Price ✔Correct Answer-Applies to priority mail addresses for delivery to zones 1-4
Mailpieces that weigh less than 20 pounds and measure 84 inches in combined length and girth
are charged the price for a 20-poind parcel for zone to which it's addressed
The maximum length and girth for priority mail is ✔Correct Answer-108 inches
Which type of mail consist of item sent within the United States? ✔Correct Answer-Domestic
What pricing may be charged for PM items measuring over one cubic foot destinating to zone
6? ✔Correct Answer-dimensional weight pricing
What can you offer customers for the Mailing and shipping needs? ✔Correct Answer-
Solutions
Which category of products to Premier products belong? ✔Correct Answer-Premier
Which category of products is first class mail belong? ✔Correct Answer-Shipping
& 100% Verified Answers |Actual Complete Exam |
Already Graded A+
SSDA ✔Correct Answer-Performs many of the same duties of an SSA; however, they also
support the back office distribution functions
Lobby assistance ✔Correct Answer-Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customer
questions.
LSSA ✔Correct Answer-maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. provides technical guidance to
retail employees assigned to the unit, informing them of changes ir clarifications in policies,
procedures, operations, or regulations.
Post master ✔Correct Answer-Business leaders, and community anchors that make local
contacts the Postal Service needs to increase its share of the shipping market.
SSA ✔Correct Answer-Your teammates. You support each other by ensuring the correct
processes are followed, and customer needs are met.
Supervisor ✔Correct Answer-Responsible for ensuring that employees are properly trained
and well informed.
Postal Service employees operate under a mandate to protect and preserve the mail place in
its? ✔Correct Answer-Custody
A violation of the security and sanctity of the mail is ✔Correct Answer-Failing to deliver the
The first opportunity for a sales and service associate to start the customer experience on a
positive note is to ✔Correct Answer-Deliver a first impression
The type of communication that can enhance or contradict messages is ✔Correct Answer-
non-verbal communication
The approach, a sales and service associate can use to engage our customers and ensure their
needs are met is ✔Correct Answer-A.G.I.S.T
,For a mail piece to be considered a flat size mail piece it must pass the ✔Correct Answer-
Flexibility test
Why is maintaining the security and sanctity of the male one of the core responsibilities of the
Postal Service? ✔Correct Answer-Instills, customer confidence
Successful sales transactions occur when the sales and services associate... ✔Correct Answer-
Makes an informed mutual decision with the customer on products/services
What is the most positive way to impact customer perception of the post office? ✔Correct
Answer-Provide excellent customer service
The US Postal Service is the only delivery service that reaches ✔Correct Answer-Every address
in the nation
And organize workstation creates a more_________workplace ✔Correct Answer-Efficient
How a sales and service associate conduct themselves on the job effects the ✔Correct
Answer-Postal brand
An active listening technique used to create a successful transaction is called ✔Correct
Answer-Clarifying
What are the first things a customer notices about a sales and service associate is there
✔Correct Answer-Personal appearance
The primary law enforcement for United States, Postal Service is the ✔Correct Answer-Postal
inspection service
You must have what ability to change when building customer relationships? ✔Correct
Answer-Adapt
What skills do you need to build a rapport with customers? ✔Correct Answer-communication
What does A G I S T stand for
Acknowledge
Greet
Inquire
Suggest
Thank ✔Correct Answer-inquire
What includes removing merchandise, money, or coupons from undeliverable bulk, business
mail? ✔Correct Answer-theft
, What is especially important in today's competitive market when dealing with a customer?
✔Correct Answer-Perception
What locations to customers enter and recognize you as the Postal Service? ✔Correct Answer-
Retail
What do you provide customers with when you develop positive interactions with them?
✔Correct Answer-Satisfaction
Preferred services that usually offer the customer the best value is ✔Correct Answer-Priority
Mail Express and Priority Mail
A customer wants to mail fewer (less)than 5000 flat size mail pieces to everyone in a specific
area. The sales and service associate may offer the service: ✔Correct Answer-Every door
direct mail -retail
First class mail consist of greeting cards, statements, bills, and ✔Correct Answer-Business
documents
any mailable item weighing _______ or less can be sent first class mail ✔Correct Answer-13
oz
A priority mail express customer is entitled to a refund if the item was ✔Correct Answer-
delivered to the recipient late
Balloon Price ✔Correct Answer-Applies to priority mail addresses for delivery to zones 1-4
Mailpieces that weigh less than 20 pounds and measure 84 inches in combined length and girth
are charged the price for a 20-poind parcel for zone to which it's addressed
The maximum length and girth for priority mail is ✔Correct Answer-108 inches
Which type of mail consist of item sent within the United States? ✔Correct Answer-Domestic
What pricing may be charged for PM items measuring over one cubic foot destinating to zone
6? ✔Correct Answer-dimensional weight pricing
What can you offer customers for the Mailing and shipping needs? ✔Correct Answer-
Solutions
Which category of products to Premier products belong? ✔Correct Answer-Premier
Which category of products is first class mail belong? ✔Correct Answer-Shipping
