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,According to the lecture, which best describes change management?
a. The systematic process of updating existing technology or implementing new technology to maintain
a competitive edge
b. The methodology that integrates change and the ability to adapt to change in an organization.
c. A strategic systematic process for engaging stakeholders during the metamorphosis of establishing
new ideas or practices
d. The reconstructive process of managerial roles to conform to new standards, procedures and
applications - correct ans:C
According to the lecture, all are characteristic of change management EXCEPT:
a. Anticipation of conflicts and snags
b. Framework design that supports integration of diverse perspectives for goal achievement
c. Elasticity in maneuvers and outcome model
d. Ridged approach and task focused - correct ans:D
The effects of information system change on individuals and organizations include all EXCEPT:
a. Ambiguity in job descriptions
b. Increased interdependence with duties of others
c. Opportunities for facilitating innovative initiatives
d. Reliance on successful standard procedures - correct ans:D
Which of the following represents the most critical question for implementation teams to ask during the
planning stages of change management strategies?
a. What will change?
b. What will remain the same?
,c. Why is there a need for change?
d. How will change occur? - correct ans:C
According to the lecture, which of the following is a catalyst for change when supported by data and a
strategic vision?
a. Charismatic leadership
b. Incentives
c. Technology
d. Tension - correct ans:D
In which phase of organizational the "CHANGE" model should the communication plan be developed?
a. A - Articulate Goals
b. C - Create Tension
c. H - Harness Support
d. N - Nominate Roles - correct ans:C
Charlotte has twenty-five years of work experience for Historic Hospital. She perceives appropriate
resources for responsibilities. In which phase of organizational "CHANGE" would she be the greatest
asset?
a. A - Articulate Goals
b. G - Grow capability
c. H - Harness Support
d. N - Nominate Roles - correct ans:D
Carl communicates statistical and technical information in a manner in which both technically adept and
technically challenged people find pleasurable. In which two phases of organizational "CHANGE" would
Carl's skill set be most needed?
, a. C and H - Create Tension and Harness Support
b. A and N - Articulate Goals and Nominate Roles
c. G and E - Grow Capability and Entrench Changes
d. E and C - Entrench Changes and Create Tension - correct ans:C
Which of the following is the primary sign of successful health information change management?
a. The change results in better outcomes within an expeditious timeline
b. Entrenched changes are accepted with adequate additional support
c. Patient care becomes the primary focus of technology support
d. Healthcare employees efficiently use technology and readily adapt to future challenges - correct ans:A
Which of the following best describes what is required to create "organization nimbleness"?
a. Excellent communication
b. Understanding human behavior
c. Skillful change management
d. Understanding an organization's structure - correct ans:C
Managers do all of the following EXCEPT
a. set direction.
b. bring consistency.
c. reduce chaos.
d. cope with complexity. - correct ans:A
Leaders and followers have a higher degree of collaboration during which part of a project?