USPS Sales & Services Associate Training Exam with all
Correct & 100% Verified Answers |Latest Version |
Already Graded A+
Perception is ✔Correct Answer-Reality
What are our goals? ✔Correct Answer-Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? ✔Correct Answer-Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? ✔Correct
Answer-True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent?
✔Correct Answer-Squarely face the person. Open your posture. Lean towards the sender. Eye
contact. Relax.
What is a value proposition? ✔Correct Answer-The value to the customer of the product
features and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? ✔Correct Answer-The understanding of a customer's
needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? ✔Correct Answer-I need, I
want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. ✔Correct
Answer-Needs.
What is a need? ✔Correct Answer-A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________.
✔Correct Answer-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? ✔Correct Answer-
Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time.
✔Correct Answer-Message.
, If you ask a customer if they would like to send a package Priority Mail Express, which is
guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of
G.I.S.T. would this be? ✔Correct Answer-Suggest.
Once you determine how a customer wants to mail a package and have offered additional
insurance, what additional products may you suggest? ✔Correct Answer-Stamps, PO Boxes,
money orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? ✔Correct Answer-70 lbx.
How do you determine the dimensions of a mailpiece? ✔Correct Answer-Combine the length
plus girth.
What are the 5 processing categories? ✔Correct Answer-Letters, flats (large envelopes),
machinable parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? ✔Correct Answer-Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? ✔Correct Answer-130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? ✔Correct Answer-Packages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped Priority
mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price
category is it charged? ✔Correct Answer-Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it
charged? ✔Correct Answer-Flat (large envelope).
What is a customer charged when a balloon surcharge applies? ✔Correct Answer-20 lb rate.
When is DIM (dimensional) weight applied? ✔Correct Answer-Only for Priority packages
which exceed 1 cubic foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and
__________. ✔Correct Answer-Weight.
What is the only article that can possibly have a non-machinable surcharge? ✔Correct
Answer-Letter.
Correct & 100% Verified Answers |Latest Version |
Already Graded A+
Perception is ✔Correct Answer-Reality
What are our goals? ✔Correct Answer-Grow revenue, increase market share, develop lifetime
customers.
What are some non-verbal communication cues? ✔Correct Answer-Body movement, facial
expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat question? ✔Correct
Answer-True.
Communication skills require you to practice actively attending. What does S.O.L.E.R. represent?
✔Correct Answer-Squarely face the person. Open your posture. Lean towards the sender. Eye
contact. Relax.
What is a value proposition? ✔Correct Answer-The value to the customer of the product
features and benefits....how the customer feels the product meets their needs.
What is "need satisfaction selling"? ✔Correct Answer-The understanding of a customer's
needs through the use of probing questions and careful listening.
What are some examples of the use of the "language of needs"? ✔Correct Answer-I need, I
want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's __________. ✔Correct
Answer-Needs.
What is a need? ✔Correct Answer-A desire to improve or accomplish something.
An informed mutual decision with the customer on service/products is ___________.
✔Correct Answer-A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? ✔Correct Answer-
Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same ______ all the time.
✔Correct Answer-Message.
, If you ask a customer if they would like to send a package Priority Mail Express, which is
guaranteed to arrive tomorrow, with $100 insurance and tracking included.....what park of
G.I.S.T. would this be? ✔Correct Answer-Suggest.
Once you determine how a customer wants to mail a package and have offered additional
insurance, what additional products may you suggest? ✔Correct Answer-Stamps, PO Boxes,
money orders, packaging supplies, greeting cards, passports.
What is the maximum weight for any package? ✔Correct Answer-70 lbx.
How do you determine the dimensions of a mailpiece? ✔Correct Answer-Combine the length
plus girth.
What are the 5 processing categories? ✔Correct Answer-Letters, flats (large envelopes),
machinable parcels (SPRS), irregular parcels and outside parcels (both non-machinable).
What is our "Retail Motto"? ✔Correct Answer-Clean, stocked and Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? ✔Correct Answer-130" for
standard post only. Oversize charges will apply for packages exceeding 108".
When are balloon charges applied? ✔Correct Answer-Packages weighing less than 20 lbs that
measure over 84" but not more than 108" (length + girth combined) that are shipped Priority
mail zones 104 or Standard to all zones.
If an article meets the size qualifications for a large envelope (flat) but is rigid...what price
category is it charged? ✔Correct Answer-Parcel rate.
If a letter size envelope is thicker than 1/4" but is even in thickness....what price category is it
charged? ✔Correct Answer-Flat (large envelope).
What is a customer charged when a balloon surcharge applies? ✔Correct Answer-20 lb rate.
When is DIM (dimensional) weight applied? ✔Correct Answer-Only for Priority packages
which exceed 1 cubic foot and are mailed zones 5-8.
Dimensional weight pricing is determined by length, width and thickness (height) and
__________. ✔Correct Answer-Weight.
What is the only article that can possibly have a non-machinable surcharge? ✔Correct
Answer-Letter.
