Page 1 of 47
Operations Management (OPM 200), Drexel University
LeBow College of Business, First Midterm Exam
Review Questions with Answers
Introduction
This document covers Operations Management concepts for
OPM 200, including process analysis, competitive priorities,
service and manufacturing processes, capacity planning, the
Theory of Constraints, and supply chain management. It
contains multiple-choice questions with correct answers and
short-answer review questions designed for first midterm
exam preparation. The material spans several course chapters
and provides comprehensive practice content aligned with key
operations management topics.
Exam Questions and Answers
Midterm Review Section
What do all processes have?
A. purchased materials and services
B. equipment and facilities
C. inputs and outputs
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D. workers and managers --- correct precise answer ---C.
inputs and outputs
Operations management is part of a production system that
can be described in the following manner:
Organization: inputs → processes → outputs.
Which one of the following correctly describes a production
system?
Part 2
A.
Telephone company: satellitesright arrow→cablesright
arrow→communication
B.
Airline: pilotsright arrow→planesright arrow→transportation
C.
Bank: tellersright arrow→computer equipmentright
arrow→deposits
D.
Furniture manufacturer: woodright arrow→sandingright
arrow→chair --- correct precise answer ---D.
Furniture manufacturer: woodright arrow→sandingright
arrow→chair
Which one of the following statements is more of a general
characteristic of a service organization, as compared to a
manufacturing organization?
A.
The response time is longer.
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B.
Quality is not easily measured.
C.
There is less customer contact.
D.
Output can be inventoried. --- correct precise answer ---B.
Quality is not easily measured.
Service processes usually have:
A.
physical, durable output.
B.
shorter response times.
C.
output that can be inventoried.
D.
low levels of customer contact. --- correct precise answer ---B.
shorter response times.
A process involves transforming inputs into outputs.
True
False --- correct precise answer ---True
Every process has a customer.
True
False --- correct precise answer ---True
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Competitive priorities are the means by which operations
implements the firm's corporate strategies.
True
False --- correct precise answer ---False
Volume flexibility is handling a wide assortment of products
or services efficiently.
True
False --- correct precise answer ---False
Admission to the prestigious school had become so
competitive that a high GPA is no longer enough to separate
one fresh-faced high school student from another. Today's
outstanding candidate must also demonstrate their
involvement in a myriad of extracurricular activities in order
to be admitted. It seems that good grades are now:
A.
a needs assessment.
B.
a mission statement.
C.
order qualifiers.
D.
order winners. --- correct precise answer ---C.
order qualifiers.
Using an airline example for competitive priorities, the
process capability of handling service needs of all market
Operations Management (OPM 200), Drexel University
LeBow College of Business, First Midterm Exam
Review Questions with Answers
Introduction
This document covers Operations Management concepts for
OPM 200, including process analysis, competitive priorities,
service and manufacturing processes, capacity planning, the
Theory of Constraints, and supply chain management. It
contains multiple-choice questions with correct answers and
short-answer review questions designed for first midterm
exam preparation. The material spans several course chapters
and provides comprehensive practice content aligned with key
operations management topics.
Exam Questions and Answers
Midterm Review Section
What do all processes have?
A. purchased materials and services
B. equipment and facilities
C. inputs and outputs
,Page 2 of 47
D. workers and managers --- correct precise answer ---C.
inputs and outputs
Operations management is part of a production system that
can be described in the following manner:
Organization: inputs → processes → outputs.
Which one of the following correctly describes a production
system?
Part 2
A.
Telephone company: satellitesright arrow→cablesright
arrow→communication
B.
Airline: pilotsright arrow→planesright arrow→transportation
C.
Bank: tellersright arrow→computer equipmentright
arrow→deposits
D.
Furniture manufacturer: woodright arrow→sandingright
arrow→chair --- correct precise answer ---D.
Furniture manufacturer: woodright arrow→sandingright
arrow→chair
Which one of the following statements is more of a general
characteristic of a service organization, as compared to a
manufacturing organization?
A.
The response time is longer.
,Page 3 of 47
B.
Quality is not easily measured.
C.
There is less customer contact.
D.
Output can be inventoried. --- correct precise answer ---B.
Quality is not easily measured.
Service processes usually have:
A.
physical, durable output.
B.
shorter response times.
C.
output that can be inventoried.
D.
low levels of customer contact. --- correct precise answer ---B.
shorter response times.
A process involves transforming inputs into outputs.
True
False --- correct precise answer ---True
Every process has a customer.
True
False --- correct precise answer ---True
, Page 4 of 47
Competitive priorities are the means by which operations
implements the firm's corporate strategies.
True
False --- correct precise answer ---False
Volume flexibility is handling a wide assortment of products
or services efficiently.
True
False --- correct precise answer ---False
Admission to the prestigious school had become so
competitive that a high GPA is no longer enough to separate
one fresh-faced high school student from another. Today's
outstanding candidate must also demonstrate their
involvement in a myriad of extracurricular activities in order
to be admitted. It seems that good grades are now:
A.
a needs assessment.
B.
a mission statement.
C.
order qualifiers.
D.
order winners. --- correct precise answer ---C.
order qualifiers.
Using an airline example for competitive priorities, the
process capability of handling service needs of all market
