NAHQ CPHQ ACTUAL EXAM QUESTIONS
AND CORRECT ANSWERS (CERTIFIED
PROFESSIONAL IN HEALTHCARE QUALITY)
NAHQ EXAM REVIEW (VERIFIED ANSWERS)
Question 1
Which of the following best demonstrates use of Plan-Do-Check-Act performance
improvement model
a. Review current practice, form a multidisciplinary committee, schedule a meeting to
develop a plan, and determine actions to be taken.
b. Identify a problem, implement change, educate staff about the change, and rewrite
policies and procedures to augment the change.
c. Prioritize opportunities for improvement, pilot the improvement, compare pre- amd
post-implementation data, and rollout to the entire organization
d. Collect baseline data, form a committee to develop the plan, validate audit data,
and formalize the change.
Correct Answer
c. Prioritize opportunities for improvement, pilot the improvement, compare pre-
amd post-implementation data, and rollout to the entire organization
Question 2
A facility decided to implement Standard Precautions one year ago, but compliance
has been poor. In addition to assessing the causes for poor compliance, the most
effective way for the organization to improve compliance is to
a. Stock personal protective equipment (PPE) in the clean utility room
b. Have employees demonstrate the use of PPE as part of staff competency
c. Show a video on standard precautions quarterly
d. Review and revise handwashing policies and procedures
Correct Answer
b. Have employees demonstrate the use of PPE as part of staff competency
Page 1 of 586
,Question 3
A small rural hospital wishes to evaluate customer satisfaction using a survey. The
organization has 4 patient care units, an ED, and an ambulatory unit. Which of the
following survey methods provides the most reliable information?
a. A random sample of annual discharges/visits per unit
b. All discharges/visits in January and July
c. A random sample of annual discharges/visits
d. All discharges/visits of customers with a last name beginning with A-E
Correct Answer
a. A random sample of annual discharges/visits per unit
Question 4
The best approach for training staff about quality and patient safety is to
a. Require staff to complete mandatory online training at convenient times
b. Develop posters and brochures that explain key quality concepts and place them in
strategically throughout the workplace
c. Conduct multidisciplinary interactive sessions consistent with adult-learning
principles
d. Have the CEO meet with each department to explain the department's role in
quality and safety
Correct Answer
c. Conduct multidisciplinary interactive sessions consistent with adult-learning
principles
Question 5
A Quality Council has chartered a performance improvement team to reduce
medication errors. The team has been meeting for several months and progress has
been slow. Which of the following is the most important factor for the Quality Council
to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
Correct Answer
a. Composition of the team
Page 2 of 586
,Question 6
The primary reason healthcare orgs use benchmarking is to:
a. Provide risk adjustment
b. Decrease risk to the org
c. Improve performance
d. Comply with accreditation
Correct Answer
c. Improve performance
Question 7
A quality council has chartered a performance improvement team to reduce
medication errors. The team has been meeting for several months and progress has
been very slow. Which of the following is the most important factor for the Quality
Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since the team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
Correct Answer
a. Composition of the team
Question 8
Management using quality improvement principles should emphasize the importance
of
a. Staff orientation
b. Customer's expectations
c. Quarterly statistical reports
d. Team selection
Correct Answer
b. Customer's expectations
Page 3 of 586
, Question 9
Quality improvement initiative progress is best evaluated by which of the following?
a. Team leader
b. Senior leadership
c. Plan-do-check-act process
d. Nominal group technique
Correct Answer
c. Plan-do-check-act process
Question 10
A hospital is working to reduce readmissions. Which of the following is the best
approach to accomplish this goal?
a. Giving an education sheet on patient medication to the patient and family
b. Demonstrating understanding by return demonstration
c. Showing a video to a patient and their family
d. Requesting the home health nurse provide patient instruction
Correct Answer
b. Demonstrating understanding by return demonstration
Question 11
A curriculum developed by healthcare organizations for staff education in
organizational change should include all of the following EXCEPT
a. Conflict resolution
b. Budgeting techniques
c. The negotiating process
d. Project and time management
Correct Answer
b. Budgeting techniques
Page 4 of 586
AND CORRECT ANSWERS (CERTIFIED
PROFESSIONAL IN HEALTHCARE QUALITY)
NAHQ EXAM REVIEW (VERIFIED ANSWERS)
Question 1
Which of the following best demonstrates use of Plan-Do-Check-Act performance
improvement model
a. Review current practice, form a multidisciplinary committee, schedule a meeting to
develop a plan, and determine actions to be taken.
b. Identify a problem, implement change, educate staff about the change, and rewrite
policies and procedures to augment the change.
c. Prioritize opportunities for improvement, pilot the improvement, compare pre- amd
post-implementation data, and rollout to the entire organization
d. Collect baseline data, form a committee to develop the plan, validate audit data,
and formalize the change.
Correct Answer
c. Prioritize opportunities for improvement, pilot the improvement, compare pre-
amd post-implementation data, and rollout to the entire organization
Question 2
A facility decided to implement Standard Precautions one year ago, but compliance
has been poor. In addition to assessing the causes for poor compliance, the most
effective way for the organization to improve compliance is to
a. Stock personal protective equipment (PPE) in the clean utility room
b. Have employees demonstrate the use of PPE as part of staff competency
c. Show a video on standard precautions quarterly
d. Review and revise handwashing policies and procedures
Correct Answer
b. Have employees demonstrate the use of PPE as part of staff competency
Page 1 of 586
,Question 3
A small rural hospital wishes to evaluate customer satisfaction using a survey. The
organization has 4 patient care units, an ED, and an ambulatory unit. Which of the
following survey methods provides the most reliable information?
a. A random sample of annual discharges/visits per unit
b. All discharges/visits in January and July
c. A random sample of annual discharges/visits
d. All discharges/visits of customers with a last name beginning with A-E
Correct Answer
a. A random sample of annual discharges/visits per unit
Question 4
The best approach for training staff about quality and patient safety is to
a. Require staff to complete mandatory online training at convenient times
b. Develop posters and brochures that explain key quality concepts and place them in
strategically throughout the workplace
c. Conduct multidisciplinary interactive sessions consistent with adult-learning
principles
d. Have the CEO meet with each department to explain the department's role in
quality and safety
Correct Answer
c. Conduct multidisciplinary interactive sessions consistent with adult-learning
principles
Question 5
A Quality Council has chartered a performance improvement team to reduce
medication errors. The team has been meeting for several months and progress has
been slow. Which of the following is the most important factor for the Quality Council
to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
Correct Answer
a. Composition of the team
Page 2 of 586
,Question 6
The primary reason healthcare orgs use benchmarking is to:
a. Provide risk adjustment
b. Decrease risk to the org
c. Improve performance
d. Comply with accreditation
Correct Answer
c. Improve performance
Question 7
A quality council has chartered a performance improvement team to reduce
medication errors. The team has been meeting for several months and progress has
been very slow. Which of the following is the most important factor for the Quality
Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since the team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
Correct Answer
a. Composition of the team
Question 8
Management using quality improvement principles should emphasize the importance
of
a. Staff orientation
b. Customer's expectations
c. Quarterly statistical reports
d. Team selection
Correct Answer
b. Customer's expectations
Page 3 of 586
, Question 9
Quality improvement initiative progress is best evaluated by which of the following?
a. Team leader
b. Senior leadership
c. Plan-do-check-act process
d. Nominal group technique
Correct Answer
c. Plan-do-check-act process
Question 10
A hospital is working to reduce readmissions. Which of the following is the best
approach to accomplish this goal?
a. Giving an education sheet on patient medication to the patient and family
b. Demonstrating understanding by return demonstration
c. Showing a video to a patient and their family
d. Requesting the home health nurse provide patient instruction
Correct Answer
b. Demonstrating understanding by return demonstration
Question 11
A curriculum developed by healthcare organizations for staff education in
organizational change should include all of the following EXCEPT
a. Conflict resolution
b. Budgeting techniques
c. The negotiating process
d. Project and time management
Correct Answer
b. Budgeting techniques
Page 4 of 586
