NURS 165 CHAPTER 12 | PRACTICE QUESTIONS & ANSWERS | COMPREHENSIVE NURSING
STUDY GUIDE 2026/2027
The nurse using ______ is serving as a mirror for the patient. ________ demonstrates
understanding and acceptance - correct answer ✔✔Reflection
It is a method of encouraging patients to think through problems for themselves by directing
questions back to the patient.
________ Implies respect
example: In response to the patient's question:
"Do you think I should go through this surgery?" the nurse can _____ the question: "what you
think is most important. Do you think that you should go through the surgery?"
________ helps clarify the patient's thoughts and feelings and helps the nurse obtain additional
information that may assist in developing the plan of care - correct answer ✔✔Reflect
using ______ in nurse-patient relationships can be helpful. Using _____ means allowing periods
of quiet thought during an interaction without feeling pressure to fill the ______ with
conversation or activity
Example:
when a patient has just been given upsetting news, sitting _____ without making any demands
for conversation may be the most therapeutic response a nurse can make at that time.
being with patients (presence) is just as valuable for them - correct answer ✔✔Silence
, Speaking different languages poses significant barriers to the formation of a ____________ -
correct answer ✔✔Therapeutic relationship
Spanish is the ______ most prevalent language spoken language spoken in the US today -
correct answer ✔✔Second
An _______ is a professional who is fluent in two or more languages or is bilingual and is trained
to translate orally from one language to another - correct answer ✔✔Interpreter
A ________ is a professional who works with written documents, moving words and meaning
from one document into another - correct answer ✔✔Translator
You should not assume that a patient is _________ regardless of his or her ability to speak
English. Some persons will work to hide their limited reading skills - correct answer ✔✔Literate
If a patient's family member speaks both English and the patients primary language should you
have them interpret for you? - correct answer ✔✔This is not good practice and in fact is not
within acceptable standards of care.
Interpreters have special training in medical language and in how to do this work most
effectively.
Should you have a colleague translate teaching materials and other patient information into a
second language that your colleague speaks? - correct answer ✔✔Again, not good practice.
Translaters are specially trained in how to maintain meaning as closely as possible across
languages using the written word
High school and College courses is not adequate; very specific technical language required in
health settings
STUDY GUIDE 2026/2027
The nurse using ______ is serving as a mirror for the patient. ________ demonstrates
understanding and acceptance - correct answer ✔✔Reflection
It is a method of encouraging patients to think through problems for themselves by directing
questions back to the patient.
________ Implies respect
example: In response to the patient's question:
"Do you think I should go through this surgery?" the nurse can _____ the question: "what you
think is most important. Do you think that you should go through the surgery?"
________ helps clarify the patient's thoughts and feelings and helps the nurse obtain additional
information that may assist in developing the plan of care - correct answer ✔✔Reflect
using ______ in nurse-patient relationships can be helpful. Using _____ means allowing periods
of quiet thought during an interaction without feeling pressure to fill the ______ with
conversation or activity
Example:
when a patient has just been given upsetting news, sitting _____ without making any demands
for conversation may be the most therapeutic response a nurse can make at that time.
being with patients (presence) is just as valuable for them - correct answer ✔✔Silence
, Speaking different languages poses significant barriers to the formation of a ____________ -
correct answer ✔✔Therapeutic relationship
Spanish is the ______ most prevalent language spoken language spoken in the US today -
correct answer ✔✔Second
An _______ is a professional who is fluent in two or more languages or is bilingual and is trained
to translate orally from one language to another - correct answer ✔✔Interpreter
A ________ is a professional who works with written documents, moving words and meaning
from one document into another - correct answer ✔✔Translator
You should not assume that a patient is _________ regardless of his or her ability to speak
English. Some persons will work to hide their limited reading skills - correct answer ✔✔Literate
If a patient's family member speaks both English and the patients primary language should you
have them interpret for you? - correct answer ✔✔This is not good practice and in fact is not
within acceptable standards of care.
Interpreters have special training in medical language and in how to do this work most
effectively.
Should you have a colleague translate teaching materials and other patient information into a
second language that your colleague speaks? - correct answer ✔✔Again, not good practice.
Translaters are specially trained in how to maintain meaning as closely as possible across
languages using the written word
High school and College courses is not adequate; very specific technical language required in
health settings
