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(Foundations of Nursing) - Galen
Restating or paraphrasing - ANSWER -Therapeutic Communication Techniques:
Actively listening for the client's basic message then repeating those thoughts
and/or feelings in similar words
Seeing clarification - ANSWER -Therapeutic Communication Techniques: A
method of making the client's broad overall meaning of the message more
understandable; to clarify the message or confess confusion
Perception checking or seeking consensual validation - ANSWER -Therapeutic
Communication Techniques:
A method similar to clarifying that verifies the meaning of specific words rather
than the overall meaning of a message
Giving information - ANSWER -Therapeutic Communication Techniques:
Providing in simple terms and direct manner, specific, factual information the
client may or may not request
Presenting reality - ANSWER -Therapeutic Communication Techniques: Helping
the client to differentiate the real from the unreal
Focusing - ANSWER -Therapeutic Communication Techniques:
Helping the client expand on and develop a topic of importance
Reflecting - ANSWER -Therapeutic Communication Techniques:
Directing ideas, feelings, questions, or content back to clients to enable them to
explore their own ideas and feelings about a situation
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Offering self - ANSWER -Therapeutic Communication Techniques: Suggesting
one's presence, interest, or wish to understand the client without making any
demands or attaching conditions
,Summarizing and planning - ANSWER -Therapeutic Communication Techniques:
Stating the main points of a discussion to clarify the relevant points discussed
Stereotyping - ANSWER -Barriers to Communication:
Offering generalized and oversimplified beliefs about groups of people that are
based on experiences too limited to be valid
Agreeing and disagreeing - ANSWER -Barriers to Communication:
Implies that the client is either right or wrong and that the nurse is in a position to
judge this
Acknowledging - ANSWER -Therapeutic Communication Techniques:
Giving recognition, in a nonjudgmental way, of a change in behavior, an effort the
client has made, or a contribution to a communication
Clarifying time or sequence - ANSWER -Therapeutic Communication Techniques:
Helping the client clarify an event, situation, or happening in relationship to time
Being defensive - ANSWER -Barriers to Communication:
Attempting to protect a person or health care services from negative comments
Challenging - ANSWER -Barriers to Communication:
Giving a response that makes clients prove their statement or point of view
Testing - ANSWER -Barriers to Communication:
Asking questions that make the client admit to something
Rejecting - ANSWER -Barriers to Communication:
Refusing to discuss certain topics with the client
Changing topics and subjects - ANSWER -Barriers to Communication:
Directing the communication into areas of self interest rather than considering the
client's concerns is often a self-protective response to a topic that causes anxiety
, Probing - ANSWER -Barriers to Communication:
Asking for more information chiefly out of curiosity rather than with the intent to
assist the client
Communication - ANSWER --Any means of exchanging information or feelings
Consists of verbal and nonverbal messages
Pace and intonation - ANSWER -Verbal Communication: The manner
of speech, as in the rate or rhythm and tone.
Simplicity - ANSWER -Verbal Communication:
The use of commonly understood words
Using silence - ANSWER -Therapeutic Communication Techniques: Accepting
pauses or sliences that may extend for several seconds or minutes without
interjecting any verbal response
Providing general leads - ANSWER -Therapeutic Communication Techniques:
Using statements or questions that...
* encourage the client to verbalize
* choose a topic of conversation
* and facilitate continued verbalization
Using open-ended questions - ANSWER -Therapeutic Communication
Techniques:
Asking broad questions that lead or invite the client to explore (elaborate, clarify,
describe, compare or illustrate) thoughts or feelings; invite answers that are longer
than one or two words