Certification Exam - Practice Exam 1
- Attempt #1 Questions and Answers
Updated 2026
ABbusinessBletter:B-
BAnswerBrepresentsBtheBcompanyBtoBtheBoutsideBpublic
"IBwillBbeBmoreBresourcefulBthisByear"BisBanBexampleBofBaBvag
ueBgoalB-BAnswerBTrue
WhenBtakingBnotesBforBaBbusinessBmeeting,ByouBshouldBrecordB
theBmeetingBdiscussionsBverbatimB-BAnswerBFalse
CharacterBimpliesBconsistencyBofBbehaviorBtraitsB-BAnswerBTrue
WhichBofBtheBfollowingBisBtheBcorrectBorderBforBstoringBfilesBus
ingBtheBconsecutiveBnumericBstorageBmethod?B-
BAnswerB14B87B23,B15B63B45,B16B58B49,B22B57B63
SelfBdisciplineBisBanBattitudeB-BAnswerBTrue
CrossBfunctionalBTeams:B-BAnswerB-
AreBcomposedBofBindividualsBfromBaBparticularBdepartment
-BHaveBaBmatrixBstructure
-BAreBusuallyBpermanentBteams
, IfByouBbelieveByouBareBaBvictimBofBsexualBharassmentBatBwork,
BfileBaBformalBcomplaintBinBwritingBwithByourBorganizationB-
BAnswerBTrue
WhileBtheBexecutiveBisBtraveling,ByouBshouldBeitherBhandleBallB
mattersByourselfBorBreferBthemBtoBsomeoneBelseBinBtheBcompa
nyB-BAnswerBFalse
IntroducingByourselfB
1.)BshakeBhands
2.)BsmileBandBestablishBeyeBcontact
3.)BrepeatBtheBperson'sBname
4.)BgreetBtheBpersonBandBstateByourBnameBandBposition
WhichBAnswerBrepresentsBtheBcorrectBorderBforBtheBstepsBtoBf
ollowBwhenByouBintroduceByourself?B-BAnswerB2,4,1,3
ToBverifyBthatBallBtheBitemsBreceivedBareBtheBitemsByouBordere
d,BcompareBtheBpackingBslipBandBitemsBreceivedBwithBthe:B-
BAnswerBpurchaseBorder
GesturesBandBotherBnonverbalBbehaviorsBcannotBsendBaBmessag
eB-BAnswerBFalse