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NECI 911 Dispatch Certification Exam Practice
LATEST VERSION ALL 300 RANDOMIZED PRACTICE
QUESTIONS WITH ANSWERS & RATIONALES
1. The Code of Ethics for 9-1-1 professionals primarily serves to:
A) Increase the agency's budget
B) Set boundaries before any unwanted events occur
C) Eliminate all liability for dispatchers
D) Guarantee job security
The Code of Ethics establishes professional boundaries and ethical standards to guide conduct and
prevent unethical behavior before problems arise.
Answer: B
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2. The word "ethics" originates from the Greek word "ethikos," which means:
A) Law or rule
B) Moral or showing moral character
C) Duty or obligation
D) Justice or fairness
Ethics comes from the Greek word "ethikos," meaning moral or showing moral character.
Answer: B
3. Which of the following is NOT listed as a value of a 911 agency?
A) Continuous improvement
B) Caller satisfaction
C) Profit maximization
D) Commitment to the community
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The values of a 911 agency include continuous improvement, caller satisfaction, employee development,
innovation, maximize utilization of resources, and commitment to the community. Profit maximization is
not a core value.
Answer: C
4. The two aspects of ethics are:
A) Legal compliance and financial responsibility
B) The ability to discern right from wrong and the commitment to do what is right
C) Training and experience
D) Policy adherence and procedure compliance
The two aspects of ethics are: (1) the ability to discern right from wrong, good from evil, and proper from
improper, and (2) the commitment to do what is right, good, and proper.
Answer: B
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5. What is the primary responsibility of the 9-1-1 professional according to the Code of Ethics?
A) To minimize call processing time
B) To protect citizens within the community
C) To reduce agency costs
D) To maximize technology use
The primary responsibility of the 9-1-1 professional is the protection of citizens within the community.
Answer: B
6. Which of the following is a limitation of authority for emergency telecommunicators?
A) They can dispatch any unit without supervision
B) They cannot provide legal advice to callers
NECI 911 Dispatch Certification Exam Practice
LATEST VERSION ALL 300 RANDOMIZED PRACTICE
QUESTIONS WITH ANSWERS & RATIONALES
1. The Code of Ethics for 9-1-1 professionals primarily serves to:
A) Increase the agency's budget
B) Set boundaries before any unwanted events occur
C) Eliminate all liability for dispatchers
D) Guarantee job security
The Code of Ethics establishes professional boundaries and ethical standards to guide conduct and
prevent unethical behavior before problems arise.
Answer: B
, Page 2 of 207
2. The word "ethics" originates from the Greek word "ethikos," which means:
A) Law or rule
B) Moral or showing moral character
C) Duty or obligation
D) Justice or fairness
Ethics comes from the Greek word "ethikos," meaning moral or showing moral character.
Answer: B
3. Which of the following is NOT listed as a value of a 911 agency?
A) Continuous improvement
B) Caller satisfaction
C) Profit maximization
D) Commitment to the community
, Page 3 of 207
The values of a 911 agency include continuous improvement, caller satisfaction, employee development,
innovation, maximize utilization of resources, and commitment to the community. Profit maximization is
not a core value.
Answer: C
4. The two aspects of ethics are:
A) Legal compliance and financial responsibility
B) The ability to discern right from wrong and the commitment to do what is right
C) Training and experience
D) Policy adherence and procedure compliance
The two aspects of ethics are: (1) the ability to discern right from wrong, good from evil, and proper from
improper, and (2) the commitment to do what is right, good, and proper.
Answer: B
, Page 4 of 207
5. What is the primary responsibility of the 9-1-1 professional according to the Code of Ethics?
A) To minimize call processing time
B) To protect citizens within the community
C) To reduce agency costs
D) To maximize technology use
The primary responsibility of the 9-1-1 professional is the protection of citizens within the community.
Answer: B
6. Which of the following is a limitation of authority for emergency telecommunicators?
A) They can dispatch any unit without supervision
B) They cannot provide legal advice to callers
