Page 1 of 112
NENA ENP EXAM LATEST UPDATE THIS YEAR (2026-
2027) ALL 300 QUESTIONS AND CORRECT
ANSWERS WITH RATIONALES
1. A consolidated Public Safety Answering Point (PSAP) provides communications services for:
A) More than one area code
B) A local government entity
C) More than one agency or department
D) One Emergency Medical Services (EMS) provider
Answer: C
A consolidated PSAP serves multiple agencies or departments within a jurisdiction, providing
centralized emergency call handling rather than operating separately for each agency.
2. Which of the following is the PRIMARY function of a Public Safety Answering Point (PSAP)?
A) Dispatching emergency vehicles
B) Answering 9-1-1 calls and routing them to appropriate responders
1
, Page 2 of 112
C) Managing radio communications for all first responders
D) Maintaining the 9-1-1 database
Answer: B
The primary function of a PSAP is to receive and process 9-1-1 calls, determining the appropriate
emergency response and routing calls to the correct agency. While many PSAPs also dispatch,
the core function is call answering and routing.
3. A PSAP that serves a single city police department, fire department, and EMS agency is best
described as:
A) Consolidated
B) Primary
C) Secondary
D) Regional
Answer: B
A primary PSAP is the first point of contact for 9-1-1 calls in a jurisdiction. It receives calls
directly from the 9-1-1 network. A consolidated PSAP serves multiple agencies. A secondary
PSAP receives transferred calls.
2
, Page 3 of 112
4. Which of the following BEST describes the term "call processing" in a PSAP environment?
A) The physical act of answering the telephone
B) The complete sequence of activities from call answer to dispatch
C) The transfer of calls to secondary PSAPs
D) The recording of all incoming calls
Answer: B
Call processing encompasses the entire sequence of activities from the moment a 9-1-1 call is
answered until the appropriate emergency response is initiated, including interrogation,
location verification, and information relay to responders.
5. A PSAP receives a 9-1-1 call from a cellular phone. The caller cannot speak. Which system is
MOST critical for the telecommunicator to determine the caller's location?
A) Selective routing
B) Automatic Number Identification (ANI)
3
, Page 4 of 112
C) Automatic Location Identification (ALI)
D) Call Detail Recording (CDR)
Answer: C
ALI provides the geographic location of the caller, which is critical when the caller cannot speak.
ANI provides the caller's telephone number, which may help identify the caller but does not
directly provide location for wireless calls.
6. Automatic Number Identification (ANI) is designed to provide:
A) An address
B) A telephone number
C) A caller's home number
D) The number of calls received by a phone number
Answer: B
ANI provides the calling party's telephone number to the PSAP. It is transmitted with the 9-1-1
call and allows the telecommunicator to identify the caller's number for callback purposes.
4
NENA ENP EXAM LATEST UPDATE THIS YEAR (2026-
2027) ALL 300 QUESTIONS AND CORRECT
ANSWERS WITH RATIONALES
1. A consolidated Public Safety Answering Point (PSAP) provides communications services for:
A) More than one area code
B) A local government entity
C) More than one agency or department
D) One Emergency Medical Services (EMS) provider
Answer: C
A consolidated PSAP serves multiple agencies or departments within a jurisdiction, providing
centralized emergency call handling rather than operating separately for each agency.
2. Which of the following is the PRIMARY function of a Public Safety Answering Point (PSAP)?
A) Dispatching emergency vehicles
B) Answering 9-1-1 calls and routing them to appropriate responders
1
, Page 2 of 112
C) Managing radio communications for all first responders
D) Maintaining the 9-1-1 database
Answer: B
The primary function of a PSAP is to receive and process 9-1-1 calls, determining the appropriate
emergency response and routing calls to the correct agency. While many PSAPs also dispatch,
the core function is call answering and routing.
3. A PSAP that serves a single city police department, fire department, and EMS agency is best
described as:
A) Consolidated
B) Primary
C) Secondary
D) Regional
Answer: B
A primary PSAP is the first point of contact for 9-1-1 calls in a jurisdiction. It receives calls
directly from the 9-1-1 network. A consolidated PSAP serves multiple agencies. A secondary
PSAP receives transferred calls.
2
, Page 3 of 112
4. Which of the following BEST describes the term "call processing" in a PSAP environment?
A) The physical act of answering the telephone
B) The complete sequence of activities from call answer to dispatch
C) The transfer of calls to secondary PSAPs
D) The recording of all incoming calls
Answer: B
Call processing encompasses the entire sequence of activities from the moment a 9-1-1 call is
answered until the appropriate emergency response is initiated, including interrogation,
location verification, and information relay to responders.
5. A PSAP receives a 9-1-1 call from a cellular phone. The caller cannot speak. Which system is
MOST critical for the telecommunicator to determine the caller's location?
A) Selective routing
B) Automatic Number Identification (ANI)
3
, Page 4 of 112
C) Automatic Location Identification (ALI)
D) Call Detail Recording (CDR)
Answer: C
ALI provides the geographic location of the caller, which is critical when the caller cannot speak.
ANI provides the caller's telephone number, which may help identify the caller but does not
directly provide location for wireless calls.
6. Automatic Number Identification (ANI) is designed to provide:
A) An address
B) A telephone number
C) A caller's home number
D) The number of calls received by a phone number
Answer: B
ANI provides the calling party's telephone number to the PSAP. It is transmitted with the 9-1-1
call and allows the telecommunicator to identify the caller's number for callback purposes.
4
