HPA 332 EXAM 1 | PRACTICE QUESTIONS & ANSWERS | COMPREHENSIVE
HEALTHCARE STUDY GUIDE 2026/2027
Fay's 6 Primary Management Functions - ANS ✔✔1. forecasting
2. planning
3. organizing
4. commanding
5. coordinating
6. controlling
organizing - ANS ✔✔systematic process of defining a common goal, putting people together
who understand and share that goal, & having a manager/ leader who will guide the activities
and recourses toward that goal
who does the planning in a hospital - ANS ✔✔the board or the chief of the department
commanding - ANS ✔✔you do not have to command, but rather lead partner and mentor
- supervising employees, communicating company goals and policy to internal and external
clients
coordinating - ANS ✔✔line managers to do this people who work with doctors day to day
what does controlling entail - ANS ✔✔- knowing the finances of the hospital and running it
- identify the company weaknesses and correct them
- reporting violations of policy
, entry level management positions - ANS ✔✔line management positions and staff management
positions
- line management positions are positions in which the supervisor supervises other employees
directly
staff management - ANS ✔✔manager may carry out work and advise their bosses but do not
supervise others
- responsible for the task not the person
managers must posses what 3 key competencies? - ANS ✔✔1. conceptual skills
2. technical skills
3. interpersonal skills
conceptual skills - ANS ✔✔- require the ability to critically analyze and solve complex problems
- the financial officer performs a budget analysis to determine the best approach to finance the
construction of a new project
technical skills - ANS ✔✔- specific expertise or ability to perform a task
- a surgeon must have technical expertise licensing and training to operate
interpersonal skills - ANS ✔✔- ability to communication and work well with other at all levels of
organization
- the manager counsels a poor performer by demonstrating and communicating the best
technique
- external regulatory/policy changes and be bale to implement them in the health care
environment
when do we form opinions on people? - ANS ✔✔the nanosecond we meet them
HEALTHCARE STUDY GUIDE 2026/2027
Fay's 6 Primary Management Functions - ANS ✔✔1. forecasting
2. planning
3. organizing
4. commanding
5. coordinating
6. controlling
organizing - ANS ✔✔systematic process of defining a common goal, putting people together
who understand and share that goal, & having a manager/ leader who will guide the activities
and recourses toward that goal
who does the planning in a hospital - ANS ✔✔the board or the chief of the department
commanding - ANS ✔✔you do not have to command, but rather lead partner and mentor
- supervising employees, communicating company goals and policy to internal and external
clients
coordinating - ANS ✔✔line managers to do this people who work with doctors day to day
what does controlling entail - ANS ✔✔- knowing the finances of the hospital and running it
- identify the company weaknesses and correct them
- reporting violations of policy
, entry level management positions - ANS ✔✔line management positions and staff management
positions
- line management positions are positions in which the supervisor supervises other employees
directly
staff management - ANS ✔✔manager may carry out work and advise their bosses but do not
supervise others
- responsible for the task not the person
managers must posses what 3 key competencies? - ANS ✔✔1. conceptual skills
2. technical skills
3. interpersonal skills
conceptual skills - ANS ✔✔- require the ability to critically analyze and solve complex problems
- the financial officer performs a budget analysis to determine the best approach to finance the
construction of a new project
technical skills - ANS ✔✔- specific expertise or ability to perform a task
- a surgeon must have technical expertise licensing and training to operate
interpersonal skills - ANS ✔✔- ability to communication and work well with other at all levels of
organization
- the manager counsels a poor performer by demonstrating and communicating the best
technique
- external regulatory/policy changes and be bale to implement them in the health care
environment
when do we form opinions on people? - ANS ✔✔the nanosecond we meet them
